Hendon Way Surgery - Ratings and reviews
Reviews
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Review titled Extremely rude and unprofessional receptionist
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
After not receiving an emergency phone call from my doctor arranged by 111, I proceeded to call the surgery today be answered by a receptionist who was less than professional and compassionate. After calling me darling, she then hung up. She has no idea of the ergancy of these appointments. If they weren't urgent 111 wouldn't arrange then for us. Speaking with her has made me feel very uncomfortable and unconfident in the practices efficency and professionalism
Visited March 2024
Hendon Way Surgery has not yet replied.
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Review titled Great practice
Rated 1 star out of 5
by Sayed Nazim Rehman - Posted on 21 February 2024
The reception is very poor and the staff is of no help,as had a medicine review with the doctor on 16/2/2024 which was increased,and the prescribed medication had run out,when visited the practice to say that to leave a message for the doctor was told we can not do that, and was ask to speak to the doctor, when you call in the morning at 8am you are put on hold for 45minutes then disconnected. So I have no choice but leave this review as the staff need better training. My experience with the staff is like talking to amateur. And the receptionist was getting frustrated while explaining the situation.
Visited February 2024
Hendon Way Surgery has not yet replied.
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Review titled Poor service provided by reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 04 August 2023
I’ve found the doctors at this surgery to be very caring and professional but the service offered by the reception staff and administrators is very poor. As a cancer patient, I sent an email requesting a repeat prescription of dressings but the incorrect dressings were issued to me. I then sent a further email pointing out the error and even called the surgery and was told by the receptionist to call again two further times on the same afternoon - even then my query was not resolved. The receptionist has a rude and abrupt manner and hadn’t heard of the word ‘adhesive’ when I was describing the dressings I required - hardly a medical term. She asked me to even call after 6pm when she knew the line dealing with prescriptions would be closed so I had to speak to someone else on the general callers line who had to look into my query again and who told me that I should have sent an email! I explained that I had sent two emails and made three calls to which I was then told to call again in the morning and make an appointment to speak to a GP. I don’t need to speak to a GP, I simply need a repeat prescription… How many calls and emails do patients need to make for a simple repeat prescription for a box of non-adhesive dressings? I appreciate that doctors surgeries are busy but surely issuing a simple repeat prescription should be straightforward. Patients deserve a better level of service than this!
Visited August 2023
Hendon Way Surgery has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
I rang at 8am to make an appointment for my son however after 45 minutes of waiting I'm told that there are no appointment's available. I am given an out of hours hospital number which only opens at 6.30pm or I am told to take my son to a walk in centre. So my son poorly as he was had to be taken out in the cold to go to the walk-in Clinique. There I'm told that his got an infection and will send the information to the GP. By the time we got home, I call GP and I'm told no info received and no medicine will be prescribed for my son and that there is nothing they can do. How terrible is that? You can die and no one cares. Horrible practice, we can never make an appointment, all they do make your life more miserable.
Visited March 2023
Hendon Way Surgery has not yet replied.
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Review titled A national scandal
Rated 1 star out of 5
by Philip Stevens - Posted on 06 February 2023
Everthing geared to preventing patients from having access to the doctor who cannot claim to be overworked as the patients cannot book immediate appointments. I was told to go to Accident and Emergency. Absolutely charming. Thanks doc. The appointments roundabout is a disgrace. Phone at 08.00. Receive automated message to ring back at 09.30. Phone at 09.30 and put on hold for 45 minutes. The told there are no appoinments for that day and to phone back at 08.00 the following day. Genius this. I am not a nuisance to be put off by these tactics. I am a patient with immediate needs and need a doctors appointment now. Not in 3 weeks time. I will either have been miraculously cured by then (or dead). If a doctor's surgery is unable to provide immediate services for patients with coughs colds and flu then they shouldn't be allowed to practice at all.
Visited February 2023
Hendon Way Surgery has not yet replied.
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Review titled Excellent Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
Really felt that I was listened to and the Doctor fully understood what was wrong with me. The Doctor took the time to deal with my issue and explain to me what was wrong and how they were going to help me.
Visited January 2023
Review titled Hendon Way Surgery
Replied on 13 March 2024
Thank you for taking the time to share your positive experience. We are pleased to hear you received the care and service you needed in a timely and supportive way. We value your feedback and it is important to us that we hear our patients views, whatever they are, so we can continue to improve and develop and tailor the healthcare services we provide.
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Review titled Grateful Patient!
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2022
I would like to highlight and commend a certain member of the admin staff, who went over and beyond the call of duty to accommodate my elderly mother, with an urgent 'call back' from a Doctor, followed by a same day blood test. This person was instrumental in preventing what could have resulted in dire consequences for my mother. The blood test was carried at 12.00 on the same day and by 12.30 that evening there was an ambulance at my mother's house. The labs had already analysed her blood and found that her iron deficiency was at a critical level, hence the need for immediate action. Two blood transfusions and an iron infusion later and she was back home. To say that this member of staff, potentially saved my mother from a life threatening situation by her professional judgement, is not an understatement. Thank you Hendon Way Surgery not only for your medical expertise, but in particular for this member of staff!
Visited September 2022
Review titled Hendon Way Surgery
Replied on 13 March 2024
Thank you for taking the time to share your positive experience of our staff and service. We are pleased to hear our service, systems and procedures worked well and as intended, and you received the care and service you needed in a timely and supportive way. We value your feedback and it is important to us that we hear our patients views, whatever they are, so we can continue to improve and develop and tailor the healthcare services we provide.