Heart of Lincoln Health Group - Ratings and reviews
Reviews
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Review titled Not acceptable. If your neurodiverse be aware.
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
Not very neurodiverse friendly. As someone who is autistic who struggles with communication I need clear and to the point communication they do the opposite. They also don't give out actual times for appointments just "you will be contacted between 9-5 on a certain date" which for someone like me is a nightmare. My recent appointment never happened and I don't know why. Did I misunderstand something? I probably did because the way they communicate is just so vague. I wouldn't even bother trying to phone them either never answer. Which is baffling to me considering they seem to have an excessive amount of admin staff as everytime I have been contacted by a receptionist its someone new.
Visited January 2024
Review titled Heart of Lincoln Health Group
Replied on 05 February 2024
Dear Patient - thank you for your feedback and I am sorry to hear that you have not had a positive experience at our surgery. If you are able to, please submit an enquiry via our website, leaving your contact details so that I can discuss this with you.
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Review titled Great Medical Team, Appalling Receptionists
Rated 3 stars out of 5
by Anonymous - Posted on 14 November 2023
Title is self explanatory, over the phone the receptionists are rude and condescending, amd in person I have heard them gossiping/giggling about patients conditions and appearance/clothing. Weird workplace culture. However, all of the medical staff have always been exemplary and warm.
Visited November 2023
Review titled Heart of Lincoln Health Group
Replied on 17 November 2023
Dear patient - thank you for your feedback. I would like to discuss this in more detail with you so that I can provide feedback and training if required to our team. I would be grateful if you could contact me directly at the surgery. Wendy Humphreys, Patient Services manager
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Review titled Incorrect Text Message
by empathyxj87 - Posted on 29 May 2023
Today I received a text from the Heart Of Lincoln medical group informing me there was a referral letter for me to read. When I opened it, it wasn’t for me at all, it was for another patient in the surgery group. I felt awful that I had just read someone else’s private information. I feel slightly annoyed that whomever sent this to me didn’t look to check it was the correct name and address attached to it, and I feel anxious my information could be sent to someone else now.
Visited May 2023
Provided by Care opinion
Review titled Heart of Lincoln Health Group
Replied on 30 May 2023
Dear patient - thank you for your feedback. I'm sorry to hear that this has happened and I would like to be able to investigate so that I can pass feedback to our teams and ensure that this does not happen again in the future. Could you please contact the practice with your name and contact number so that I can discuss with you. Many thanks. Wendy Humphreys, Patient Services Manager
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Review titled Dying is less painful than using this surgery
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2022
Missed test results, not sending complete records out, GPs forgetting to put vital medication on record, long queue times and inconsitent but generally veyr low quality of reception (booking appointments with people who can't cover the needed tasks such as certain injections or taking bloods). Amazing Nurses I will say this for nurses alone 4-5 star but for everything else they are beyond appauling and I am currently looking at changing surgery because I am so concerned of how badly they have dealt with myself as a patient.
Visited November 2022
Review titled Heart of Lincoln Health Group
Replied on 26 November 2022
Dear Patient Thank you for your feedback. I am sorry to hear that you are experiencing issues with the surgery. Please feel free to contact me directly to discuss any concerns. Wendy Humphreys Patient Services Manager Heart of Lincoln Medical Group