Haydon Bridge & Allendale Medical Pract - Ratings and reviews
Reviews
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Review titled So Good!
Rated 5 stars out of 5
by Will Duckworth - Posted on 05 October 2022
I recently joined this practice and have found everyone; receptionists and the doctor extremely professional, polite, friendly and helpful. They seemed to have time for me and listened to my needs. I am very grateful.
Visited September 2022
Haydon Bridge & Allendale Medical Pract has not yet replied.
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Review titled Don't answer phone & cancel prescription without contact
Rated 1 star out of 5
by Verona Leonard Woodhouse - Posted on 26 August 2022
I have tried to phone many times over the last few weeks. There are many, many times when they don't answer the phone, but I have to listen to a very long ansaphone message before they say that they 'can't transfer the call'. I finally got through on Monday 22 August to order a repeat prescription as one of the medicines was running low and I have a few days away. I was told that the doctor has approved the repeat prescription and it should be in the pharmacy in a few days. Tried the pharmacy Thurs late afternoon - no prescription. Tried phoning many times on Friday morning, facebook message and finally econsult. They phoned back following econsult and it turns out they cancelled the repeat prescription as they said I didn't need it yet. One of the medicines is running low, which I told them on Monday. They didn't email, text or message me to say that they weren't going to give me the prescriptions. Now they say that it should arrive in 72 hours again. That should be Wednesday, the day before I go away. What if it isn't there? What confidence do I have in them. Very little
Visited August 2022
Haydon Bridge & Allendale Medical Pract has not yet replied.
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Review titled Thorough treatment and follow through
Rated 5 stars out of 5
by Philip Knight - Posted on 05 July 2023
I had a severe UTI which took several weeks treatment with antibiotics to clear. This was followed up by several hospital ultrasound scans and an MRI with recommended PSA monitoring to keep a check on things in future. I feel this service was exemplary and accords with the very high standards I have experienced previously from the Practice. I am very grateful to the Practice for what I feel is a very attentive and thorough level of care.
Visited July 2022
Haydon Bridge & Allendale Medical Pract has not yet replied.
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Review titled Excellent emergency service
Rated 5 stars out of 5
by David Kemp - Posted on 26 May 2022
I recently became unwell on 16th May while on holiday in the area. I therefore presented myself at the practice at 9.00 am. Registration as a temporary patient was completed within minutes. I was asked to await a phone call and by 11.00 am I was being seen in a face-to-face appointment with one of the GPs.
Visited May 2022
Review titled Haydon Bridge & Allendale Medical Pract
Replied on 21 November 2023
Dear Mr Kemp, Thank you so much for taking the time to leave us a review. I am pleased you were happy to have receive such prompt care. I will pass the details of your review on to the team who will also be pleased to hear this positive news. Best Wishes, Catriona - Practice Lead.