HARFORD HEALTH CENTRE - Ratings and reviews
Reviews
-
Review titled Excellent and time sensitive care
Rated 5 stars out of 5
by Sally Anne Smith - Posted on 03 March 2024
The efficiency with which my health concern was managed was very impressive. I did an online consultation and got a call to attend within 24 hours. I was referred to the hospital and seen very quickly. I am delighted to say that there was no sign of malignancy seen by the specialist but I am very grateful that the doctor took my concerns seriously and managed the issue so promptly. The doctor and medical students working with them wee al polite an thorough. The admin staff were efficient and polite. I think we should appreciate what the NHS does and staff should be treated with respect. Sadly, too many people seem to take this service for granted. Thank you for providing free at point of delivery good quality care. I would happily pay more taxes to fund the Health Service properly. I do not understand why a vocal minority feel it is appropriate to denigrate and abuse doctors and other healthcare workers. Please appreciate that they are human beings providing high quality professional care, often under very stressful circumstances. Most people understand this. I received the healthcare I needed and ( taxation aside which I do pay) I did not have to pay one cent upfront-many countries do not have this service. We are lucky. Thank you
Visited February 2024
Review titled HARFORD HEALTH CENTRE
Replied on 12 March 2024
Dear Sally Anne Smith, Thank you for your positive feedback. We appreciate the time you have taken to explain the excellent care you received from our Doctor and reception team. I have shared your feedback with the team and we will continue to offer an outstanding service to all our patients. Thank you Practice Manager
-
Review titled Some staff lack simple manners
Rated 4 stars out of 5
by Anonymous - Posted on 13 February 2024
Having attended today for a routine appointment, I noticed that two staff members who I met both avoided eye contact or even saying hello. These are simple manners which I feel every person in these roles should display. Visiting health practises are daunting enough without being met with stern faced health professionals who can’t manage a simple hello or even a smile.
Visited February 2024
Review titled HARFORD HEALTH CENTRE
Replied on 12 March 2024
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a poor experience at our practice. We will ensure we include a reminder about customer service at our next staff meeting. At your convenience, please contact our practice and speak to one of the supervisors. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you Practice Manager
-
Review titled Lovely practice
Rated 5 stars out of 5
by Ellie - Posted on 17 November 2023
All my experiences with the doctors, nurses and receptionists at this surgery have been really positive. The staff are friendly, professional and compassionate and there’s one doctor in particular who is such a pleasure to deal with. Highly recommend this surgery and big kudos to the staff for trying their best to help people in high stress, emotional situations. A kind word and smile goes a long way!
Visited November 2023
Review titled HARFORD HEALTH CENTRE
Replied on 23 November 2023
Dear Ellie Thank you for your positive feedback. I have shared your feedback with the team and we will continue to offer an outstanding service to all our patients. Thank you Practice Manager
-
Review titled Worst practice I have ever registered with
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2023
I had a massive shock to my system when I registered at this practice compared to my previous practice, from handing out other patients records to me and then unapologetically challenging me on what I recalled of them when I handed them back to not sending out a referral for almost 2 months because the secretary was busy, cancelling repeats of current medication and sending out old medication, never being able to get an appointment apparently just been told a GP has to authorise the booking of an appointment and being directed to e-consult which is not available for a lot of the time. I am able to communicate well but am left feeling frustrated every time I have to deal with them and hate having to contact this practice for anything as I know I will have to battle to get what I need. sometimes I feel like I would rather drop dead than deal with them. I feel very sorry for people who may not be able to communicate as effectively. Avoid this practice if you can, complete waste of NHS tax payers money, you forget we are in a developed country when dealing with them.
Visited August 2023
Review titled HARFORD HEALTH CENTRE
Replied on 05 September 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a bad experience. At your convenience please contact our practice and speak to the Practice Manager. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you Practice Manager
-
Review titled Some good Doctors
Rated 4 stars out of 5
by Anonymous - Posted on 05 July 2023
Friendly and helpful receptionist. Permanent Doctors are very good, not had good experience with locum Doctors.
Visited July 2023
Review titled HARFORD HEALTH CENTRE
Replied on 06 July 2023
Dear Patient Thank you for your positive feedback. We appreciate your time. We do try our best to work with our practice doctors. Only in exceptional circumstances we would have a locum doctor. I have shared your feedback with the team and we will continue to offer an outstanding service to our patients. Thank you Practice Manager
-
Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2023
He gave a thorough examination and was very helpful. He listened to all my problems and provided advise to help me.
Visited June 2023
Review titled HARFORD HEALTH CENTRE
Replied on 27 June 2023
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain how you felt cared for by the doctor and happy with the advice given. I have shared your feedback with the team and we will continue to offer an outstanding service to our patients. Thank you Practice Manager
-
Review titled Very good professional care
Rated 4 stars out of 5
by Sally Anne Smith - Posted on 26 April 2023
I did an e consult for a routing question and was contacted within 48 hours and offered and appointment the same day. The doctor was polite, thorough and professional. I only asked for a repeat script, but the doctor wanted to see me first to check there was nothing serious going on ( I am grateful to say all was well) and was reassured. I have no reason to complain about the care I received, which I found caring, competent and appropriate to my health needs. I was quite concerned about some of the reviews. If there is a problem, it should be addressed with the practice manager. I do not think its appropriate to state that a practice is the "worst" without explaining why one feels that way as it could deter those who need help from seeking it. I have received good care from this practice on multiple occasions and cannot fault the professionalism of the doctors who I have seen over the years. Please treat your medical professionals with the same courtesy as you would like to be treated. They are there to help and in the vast majority of cases are doing a good job.
Visited April 2023
Review titled HARFORD HEALTH CENTRE
Replied on 27 April 2023
Dear Sally Anne Smith Thank you for your positive feedback. We appreciate the time you have taken to explain how reassured and cared for you felt by the doctor and how they explained the reason for their decision. I have shared your feedback with the team and we will continue to offer an outstanding service to our patients. Thank you Practice Manager
-
Review titled This is the worst practice in whole TowerHamlets
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2023
This is the worst practice in the whole borough, the practice is always empty yet they never have anyone answer the phones or provide any appointments. In an emergency, you’ll need to wake up at 7am to do an eConsult and only available till 11am. On Fridays, they shut their eConsult as if people don't fall sick on Fridays and when you call them and after waiting for a long time, they tell you to go to the website eConsult when the eConsult is shut on that day already !! This practice demonstrates how public tax money is wasted in this country, This practice demonstrates that they are not concerned about the welfare of the service users and more for their own ease. This practice needs to be shut down or investigated and have some major changes implemented. The Practice goes against all NHS core values and I’m truly appalled that it’s only getting worse.
Visited April 2023
Review titled HARFORD HEALTH CENTRE
Replied on 11 April 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a bad experience. At your convenience please contact our practice and speak to the Reception supervisor. Please note E consults are open on a Friday however, as it was good Friday, bank holiday we were closed. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you Practice Manager
-
Review titled Fast and easy to reach
Rated 4 stars out of 5
by L Melini - Posted on 30 August 2023
Not sure why the bad reviews, but the whole process from registering to booking my first visit has been very straightforward. The doctor has been friendly and approachable, and I felt heard.
Visited March 2023
Review titled HARFORD HEALTH CENTRE
Replied on 05 September 2023
Dear Mr Melini Thank you for your feedback. I am glad to hear the registration process was smooth and will share this with the team at Harford. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you Practice Manager
-
Review titled No able to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
It's impossible to book an appointment, I don't know what it's happening, there are good people working in the NHS but the system is not working any longer. So so so frustrating.
Visited March 2023
Review titled HARFORD HEALTH CENTRE
Replied on 17 May 2023
Dear Patient, We are sorry to hear you have had difficulty making an appointment. Are you aware of other ways to access appointments? We have an online consultation tool on our website at: http://www.harfordhealthcentre.nhs.uk/ and we also have an online system allowing you to book appointments without telephoning. If you have any further questions, please do not hesitate to contact me on harfordhealthcentre@nhs.net Thank you Practice Manager