Harbury Surgery - Ratings and reviews
Reviews
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Review titled Excellent
Rated 5 stars out of 5
by K Chapple - Posted on 05 April 2024
Excellent service this week from Harbury Surgery. After a difficult bank holiday weekend I phoned reception at 8am Tuesday and got to see my Dr at 10am. She was very thorough with me and took her time, while also teaching two medical students, to unravel what was wrong. She got me in for a blood test while I was there, and wanted to see me in 24 hours to check on me. You can’t get a much better service than that. Exceptional.
Visited April 2024
Harbury Surgery has not yet replied.
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Review titled Lack of Community Spirit
Rated 1 star out of 5
by Fiona elizabeth Dennehy - Posted on 05 September 2023
I was recently alarmed to hear that the surgery would no longer take repeat prescriptions by phone and the advice given was to go online. Clearly, not everyone has the internet and due to age or perhaps learning difficulties with basic English they may not be able to use it even if the did have access to it. I phoned the surgery and was advised to speak to the dispensary, I was put through and asked what other measures where in place for those who are unable to use or access the internet. I was advised that if someone was housebound they could apply to go on a list that was allowed to use the phone to reorder prescriptions. I asked if they are not housebound but maybe have other educational, age or even mobility issues what measures are in place for this group of people. I was informed they could use the slip attached to the prescription and return it to the surgery. I pointed out that if someone had mobility issues that may be problematic, I was told that they could therefore post it to the surgery. I said well that would mean having to go out, buy a stamp and post it which, if someone is disabled could be difficult. I pushed a little harder and was told to make a complaint to the practice manager. It was at that point the dispensary staff member put the phone down on me. The point I wish to make and the solution I suggest is quite simple. Harbury Surgery...... allow people to use an outside provider such as Lloyds or Boots to electronically collect and deliver prescriptions to those who wish to use such a service. As a doctors practice running an on site pharmacy you are in a strong position when it comes to purchasing your drugs as you are also the prescribers of the drugs. Your buying power from the drug companies is strong therefore allowing you to make considerable margins. Have some consideration to those who for whatever reason find it hard to use the internet or get to the surgery. Have some consideration for those who work fulltime and therefore find it difficult to get to the dispensary within your very limited opening times.
Visited September 2023
Harbury Surgery has not yet replied.
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Review titled Shockingly unorganised
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2022
I have, like others been trying to get out of this surgery but cannot due to catchment. The dispensary is shocking and so unorganised. It is like a circus when certain staff are on. They have yet to move into the 21st century with sending perscriptions to outer sources using snail mail. Because of the ridiculous opening hours and because of the inability to get scripts to delivery services I know have to go and queue, outside for ages to pick up a script. When I have used a doctor, which I rarely do because of the service they are usually a locum or not bothered. The nurses seem to be friendly. Wish I could change.
Visited December 2022
Harbury Surgery has not yet replied.
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Review titled Great Doctors and Pratice
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2023
Very caring and considerate doctor and gave me reasons and options instantly. I had tests very quickly after a referral and follow ups in good time.
Visited November 2022
Review titled Harbury Surgery
Replied on 20 June 2023
Dear patient, Thank you for your feedback, There have been a lot of new changes over the last couple of months within the surgery, with more positive changes to come. It's lovley to hear that you had a caring, considerate and prompt experience. We hope that the changes being put in place will help provide a better service to our patients Once again thank you Kind Regards Gaynor Tilley Practice Manager at H
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Review titled Just terrible
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2022
Can never get through, reception staff unfriendly used to be a great practice now terrible and worst bit is nobody seems interested either Very disappointed
Visited July 2022
Harbury Surgery has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by J.Edwards - Posted on 25 July 2023
I've used this practice for 4yrs. The improvements in service over that timeare excellent. Appointments are usually available, prescriptions delivered to pharmacy on time. A recent hiccup in my health was treated with care and consideration by 3 doctors and a consequent plan for care by the hospital put in place. I have no complaints whatsoever! Well done Harbury Surgery.
Visited June 2022
Review titled Harbury Surgery
Replied on 01 September 2023
Dear J Edwards Thank you so much for your lovely feedback. We work on a 48hr appointment booking system. We are in the process of updating our dispensing system making our patients experience even better. We look forward to our patients feedback, whether positive or negative as this helps us learn and work towards improving patient care and experience I will pass on your comments to all of our clinical and non-clinical staff mentioned above Once again thank you Kind Regards Gaynor Tilley Practice Manager at Harbury + Bishops Itchington Surgery