Guide Bridge Medical Practice - Ratings and reviews
Reviews
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Review titled Waiting time for appointment
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
There are currently no telephone or routine appointments until the end of January. Despite being asked to make an appointment. As normal advised to contact 111 or go to the walk in or accident and emergency . Todays receptionist was lovely and obviously cannot give you an appointment due to systems restrictions and employer guidance. I am an extremely clinically vulnerable patient with probable pneumonia but told to attend elsewhere? What does it take to get to speak or see a Doctor? If I go to the walk in or accident and emergency, I could pick up something more than I go in with. At least the young lady receptionist today was lovely and should teach the other receptionists whose condescending, aggressive attitudes would do well to take note of.
Visited December 2022
Guide Bridge Medical Practice has not yet replied.
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Review titled Lost Details
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2022
I rang the surgery to ask about my repeat prescription not being sent electronically to the pharmacy like it usually is and was told that it had been printed off at the surgery and would need to be picked up. However, the lady I spoke to couldn’t find my prescription and I could hear other members of staff helping her find it. I will say the lady I spoke to was really helpful and understanding and went and spoke to the GP to either get it printed off or sent to the pharmacy urgently. I really do appreciate her help. But I’m now really worried that the paper prescription, with all my personal and confidential details on, is now missing somewhere in the surgery.
Visited November 2022
Review titled Guide Bridge Medical Practice
Replied on 11 November 2022
Good afternoon, I am sorry to hear that your contact with the practice didn't fully meet your expectations. Your feedback is very important to us, and we are always disappointed when things don't go well, but it's also reassuring to know that you were assisted efficiently and effectively. If you would like me to look into the concerns that you have noted, please contact me on 0161 344 2609 or alternatively contact our Governance team on 0161 337 2254 or gtd.governance@nhs.net Kind Regards Sam McDonagh Operations Manager.
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Review titled Poor appointment booking system
by listenxn66 - Posted on 27 February 2023
I haven't actually seen a GP here since 2018ish. I managed to have one telephone consultation with a GP, not really suitable; a telephone consultation doesn't offer the same engagement as an 'in-person' appointment. Of course, when covid was rife, telephone consultations, were an unavoidable consequence, but using covid (still) as a reason, not to revert back to the old appointment system, I feel is unacceptable. The ring at 8:00am tomorrow syndrome is the stock situation now which I find shockingly bad. I've had to visit the practice twice in the last few months, to see the nurse,and there wasn't one person waiting to be seen by any GPs. I asked the receptionist, there and then, if I could make an appointment to see my GP, and even though I was there, in-person, the answer was no and to ring back the following morning at 8:00am.
Visited November 2022
Provided by Care opinion
Review titled Guide Bridge Medical Practice
Replied on 06 March 2023
I am sorry to hear that you are experiencing problems booking appointments at the practice. Your feedback is very important to us and we are always disappointed when things don't go well. I would like to take the opportunity to explain that almost all appointments at the practice are booked according to patient preference and if you wish to see your clinician face to face you are very welcome to do so. If you would like us to look into the concerns you have raised, please contact me on 0161 344 2609 or alternatively contact our Governance team on 0161 337 2254/gtd.governance@nhs.net Kind Regards Sam McDonagh Practice Manager
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Review titled Receptionist very rude
Rated 1 star out of 5
by J.t - Posted on 10 October 2022
Absolutely shocking and very rude receptionist with bad attitude. This practice I have been with for many years use to be fab but now it has really gone down hill. The receptionist laughed at me on the phone when I said I had to go on the nhs website to check out my symptoms I eventually got it sorted out with another receptionist. It’s takes weeks and weeks to even get a phone appointment but you cannot get a face to face without having a phone call first. How are you supposed to show a doctor a lump over the phone. Absolute joke of a surgery. Afrer looking through these reviews I don’t think they even bother looking at them and they certainly don’t respond . This surgery needs looking into by someone high up because all the reviews are negative and they just don’t seem to care especially receptionist.
Visited October 2022
Guide Bridge Medical Practice has not yet replied.
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Review titled Poor customer service
Rated 2 stars out of 5
by Pamela Hitchcock - Posted on 29 September 2022
One of the reception staff here mistakes brusque for efficient; I was talked over and was told I was not listening as I tried to explain what I wanted and why. I'm the patient , you asked me to ring you, I waited 25 mins for an answer and you have to be very patient to get anywhere with this reception, that's if they don't put the phone down as you attempt to ask another question. My call from 3rd waiting in the queue took 3 minutes to make me very frustrated and annoyed. Very poor service from a surgery that was once very pleasant and efficient. There aren't any reasons for rudeness and I certainly wasn't rude to them!!!
Visited September 2022
Guide Bridge Medical Practice has not yet replied.
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Review titled Worst practice
Rated 1 star out of 5
by Larry - Posted on 21 July 2022
Have had a plethora of issues with this surgery. Terrible office staff, very rude with attitude. Have been number 1 in the queue for about 30mins more than once. Calls last seconds as the answer for any request is always no and they like to talk over you, so they are clearly just ignoring calls. Extremely difficult to get any appointments even if you're high risk. They close once a month for "training", which clearly isn't improvinganything so I would really like to know what this training actually is and what they're getting paid to do. Will be taking the complaint further.
Visited July 2022
Guide Bridge Medical Practice has not yet replied.
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Review titled Shockingly poor
Rated 1 star out of 5
by julie - Posted on 17 August 2022
I have had test results lost and tests repeated over past 18 months several times, the reception staff are very rude and dismissive i have been on the receiving end of this and have witnessed it in the surgery. I am currently in the process of changing gp and at last get the answers i am looking for.
Visited June 2022
Guide Bridge Medical Practice has not yet replied.