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Grove Road Surgery - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Shocking Customer Care, Impossible to See a GP

    Rated 1 star out of 5

    by Anonymous - Posted on 03 December 2022

    I have had an ongoing painful condition for the past year. Early on I had a scan, but since then it has been impossible to speak to my GP. Today I called and was told that they are only seeing people for clinical emergencies - and then without even checking whether or not my case was an emergency, they put the phone down on me without a word of explanation. I could have been having a heart attack for all that the receptionist cared. I know that things are incredibly tough for GP practices at the moment, but the staff at Grove Road seem to have completely lost sight of why they are even there.

    Visited December 2022

    Report as unsuitable

    Review titled Grove Road Surgery

    Replied on 08 December 2022

    Dear Anon Thank you for your feedback. I am sorry to hear of your recent poor experience. We would encourage you to contact us to discuss as we are continuously looking to improve our services and would like to investigate the matter further. The reception manager or practice manager would welcome a call from you.

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  2. Review titled Exceptional Service

    Rated 5 stars out of 5

    by Margaret - Posted on 09 December 2022

    I cannot speak highly enough of he whole team at Grove Road , from the Reception staff, nurses, paramedic practitioner to the GPs, all are first class. My recent experience with one of the locum doctors was so impressive. I phoned in the morning and was offered an appointment that afternoon. The doctor was very patient, extremely thorough, kind and understanding of my concerns. The treatment prescribed was successful and the doctor even took the trouble to phone me a week later to enquire as to my progress. Over the 18 years I have been a patient at the surgery I have never had anything but praise for everyone I have come into contact with. Without exception they are approachable and friendly while always being professional.

    Visited December 2022

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    Grove Road Surgery has not yet replied.