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Grove House Surgery - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Accessibility

    Rated 5 stars out of 5

    by Anonymous - Posted on 23 May 2023

    This has been my GP surgery for many years and I am generally very satisfied with the swift appointments available and the service of care given my the clinicians and GPS. What I would like to bring to attention is the accessibility in this surgery. Recently due to mobility issues I have had to attend the surgery with both crutches and on a wheelchair a few times. Although there is step free access and a lift, my issue is with the doors on this route. Both the external and the second internal door are very old style push/pull doors which are also quite stiff and heavy. They also close back quite quickly so to stop them from closing back in you just as soon as you’ve opened them I had to hold them open with my body. I realise this is quite an outdated and troublesome system. I would expect the doors to be automatic or at least power or push button assisted for those with any accessibility or mobility issues.

    Visited May 2023

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    Review titled Grove House Surgery

    Replied on 20 November 2023

    Thank you for your positive feedback which is always welcomed. As you know the surgery is an old building and in need of some modernisation. We do have a schedule of works that we intend completing over the next 5 years. The lift replacement, our first major works project has now been completed and front entrance doorways will be replaced within the next 12 months. If you do need any assistance in the meantime please press the buzzer and a member of staff will be happy to assist.

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  2. Review titled Fantastic service

    Rated 5 stars out of 5

    by Anonymous - Posted on 11 February 2023

    I went in person to make an appointment with a specific GP as I received a text regarding my results which I was worried about, the lovely receptionist helped me book one an appointment and even explained my results, she made me feel very at ease, she was very friendly, I asked her if she was new as I’ve never seen her before, I told her she was very helpful and that she made me feel very relaxed, I loved her hair colour in fact we chatted for a bit and she was like a breathe of fresh air, I asked her name and said I would ask for her again if I had any questions. Great service and a great surgery 5 big massive stars

    Visited February 2023

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    Review titled Grove House Surgery

    Replied on 13 February 2023

    I would like to thank you for taking time to write a review. It is nice to hear your positive comments which are rarely given. The team try their best to ensure that every patient has the best experience. I will pass on your comments to the individual you spoke to. D Beadle Practice Manager

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