Greenside Group Practice - Ratings and reviews
Reviews
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Review titled very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
When I called there was an option to select to book an appointment. I was in the que and then opted for them to call back. When they called me back I was asked about all the symptoms I have and was informed that there is no routine appointment available. Why do they have to have a system of booking appointment then?
Visited April 2024
Review titled Greenside Group Practice
Replied on 19 April 2024
Dear Patient, We're truly sorry to hear about your recent experience when trying to book an appointment with us. We understand your frustration and apologize for any inconvenience caused by the process. Our aim is to provide timely and appropriate care to all our patients, and we regret that we were unable to accommodate your request for a routine appointment. We appreciate your feedback regarding our booking system, and we'll review our processes to ensure that they are as efficient and helpful as possible. To investigate this matter further and address any concerns you may have, we kindly ask you to send us an email at SWLICB.GREENSIDEMEDICALPRACTICE@NHS.NET. Your feedback is important to us, and we want to ensure that we address any concerns you may have. Once again, we apologise for any inconvenience caused, and we appreciate your understanding. Kind Regards, Greenside Medical Practice
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Review titled Reception team improved but sadly GP doesn’t care
Rated 1 star out of 5
by Linda - Posted on 29 March 2024
The reception team are great! They are polite, understanding and do their best to help, unlike a few years back. I’ve been with this practice for over 40 years. However, the doctor I spoke to just isn’t interested. I’ve been told by both my optician and private GP that I need to see my doctor (more recently due to privately taken blood test confirming the optician’s concerns). The GP at Greenside did not believe the validity of these tests. Questioned where they were taken and whether the results had been reviewed by a doctor (which they had by a private GP), he asked to see proof and since emailing, I haven’t heard anything since despite the receptionist saying he would send a reminder. The same issue occurred when my daughter asked for help a few months back. The same GP just was not interested in helping her. She’s still suffering.
Visited March 2024
Review titled Greenside Group Practice
Replied on 19 April 2024
Dear Linda, Thank you for sharing your feedback, although we're saddened to hear about your recent experience with one of our doctors. We apologize for any frustration or inconvenience caused. We're glad to hear that you've noticed improvements with our reception team and appreciate your loyalty to our practice over the past 40 years. However, it's concerning to learn that you felt the doctor you spoke to wasn't interested in addressing your concerns or assisting your daughter. We take your feedback seriously and will investigate this matter further to ensure that such instances are addressed appropriately. It's important to us that all our patients receive the care and attention they deserve. If you would like to discuss your experience further or have any additional concerns, please don't hesitate to contact us directly. You can reach us via email at SWLICB.GREENSIDEMEDICALPRACTICE@NHS.NET. Your input is valuable, and we want to ensure that your concerns are thoroughly addressed. Kind Regards, Greenside Group Practice
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Review titled Doctors are very good
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
I had very bad experience dealing with receptionists at the surgery and I am leaving a review for the Practice to overlook the issue and provide training or feedback to the staff if needed. The receptionists are the front facing role of this practice and they are dealing with a stressful and challenging environment however patient centered care is essential as part of their job role. I came to book an appointment for my mother who doesn't speak English and the receptionist told me they have no appointments. I was trying to explain to explain to her why I need a slot as i am working full time and i am finding it hard to get time off from work. Sadly she doesn't care why I was there. Not paying attention to the conversation. I asked about arranging a translator and rather than saying yes we do, she looked at the screen as she is busy and said yeah! I had many bad experience with the reception staff as I am dealing with my parents and my appointments. My parents are registered at the surgery for more than 20 years and We preferred to be under the same family doctor who knows their health conditions. There were many times we have thought about changing the practice but the doctors here are highly professional. Any time my parents wants to see the doctor, it makes me so anxious because I have to deal with the reception. There are very few receptionists who are very friendly and helpful. I heard comments from the reception staff before that if you are in this country you need to speak English. I am also a health care professional and deal with patients with different needs. I strongly believe the practice need to implement some Equality and diversity training or policy for the front line staff. Since we moved to this country we all are registered under this practice and really hope things will change. Immigrants are beneficial to the economy. My mum and dad both worked hard with all their medical conditions and paid tax. Even though their circumstances didn't let them to learn English while being in this country they do deserve to get treated with better care. Being their voice and getting appointments which suit them and also our work and life is stressful sometimes. I hope things will change and their will be a better way of communicating with patients from the reception staff. Patients are there to get help and advice not to feel anxious. The ways of communication plays a vital role being a receptionist, body language, eye contact , tone of voice, safety netting, show empathy, active listening. I been a receptionist and I understand it is not an easy job but they can make a big difference in others lives and its a very rewarding job.
Visited April 2023
Review titled Greenside Group Practice
Replied on 26 January 2024
Dear Patient, Thank you for sharing your concerns with us, and we sincerely apologise for the challenging experience you encountered while interacting with our receptionists. We understand the critical role that receptionists play in providing patient-centered care, and it is disheartening to learn that your recent interactions did not reflect the level of service we strive to deliver. Your feedback regarding the need for improved communication and sensitivity from our reception team is invaluable, and we take it very seriously. We recognise the importance of creating a welcoming and supportive environment for all patients, regardless of language or background, and we are committed to addressing the issues you've raised. Rest assured, we are taking immediate steps to review and enhance our training protocols to ensure that our receptionists are equipped with the skills and knowledge necessary to meet the diverse needs of our patient community. This includes implementing Equality and Diversity training to promote understanding and sensitivity toward patients from various cultural backgrounds. We deeply appreciate your loyalty to our practice over the past 20 years, and we are grateful for your feedback, which provides us with an opportunity to improve our services. Please know that we are dedicated to fostering a culture of inclusivity, compassion, and professionalism at Greenside Group Practice. If there are specific concerns or suggestions you would like to discuss further, please do not hesitate to reach out to us at SWLICB.GREENSIDEMEDICALPRACTICE@NHS.NET. Your input is invaluable as we work towards creating a better experience for all our patients. Thank you for your understanding and for entrusting us with your family's healthcare needs. We are committed to earning back your trust and confidence in our practice. Kind Regards, Greenside Group Practice
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Review titled Not patient friendly
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
I have given up trying to get a face to face GP appointment at this failing practice.The receptionist try their best but they are not medical practitioners. I have had numerous falls and have now lost my hearing in my left ear.I would like a face to face meeting with a GP not a telephone call..This surgery is not providing an holistic service to its patients.!
Visited March 2023
Review titled Greenside Group Practice
Replied on 26 January 2024
Dear Patient, We are truly sorry to hear about your experience and the challenges you've faced in trying to secure a face-to-face GP appointment. Your feedback is important to us, and we want to assure you that providing comprehensive and patient-centered care is at the forefront of our practice ethos. We understand the importance of face-to-face consultations, especially for complex medical issues like the ones you've described. While telephone consultations offer convenience, we acknowledge that they may not always be the most suitable option for every patient. Please know that our clinicians are trained to assess each patient's needs individually, and if they determine that a face-to-face appointment is necessary for your care, they will make the appropriate arrangements. Your well-being is our priority, and we are committed to ensuring that you receive the level of care and attention you deserve. We value your feedback and the opportunity to address your concerns. If you would like to discuss your situation further please do not hesitate to contact us directly at SWLICB.GREENSIDEMEDICALPRACTICE@NHS.NET. Thank you for bringing this matter to our attention. We are dedicated to continuously improving our services to better meet the needs of our patients. Kind Regards, Greenside Group Practice
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Review titled Nice practice, but could be better.
Rated 4 stars out of 5
by Jefeson - Posted on 17 March 2023
I'm in this practice for 10 years. My last visit was to take a blood test. The nurse was extremely kind and friendly, wonderful person. But I can't say the same for a receptionist, she's not friendly and keeps chewing gum while she asking for my details, this is no nice. Now is hard to get a appointment, I don't know why.
Visited March 2023
Review titled Greenside Group Practice
Replied on 26 January 2024
Dear Jefeson, Thank you for your continued trust in our practice and for taking the time to share your feedback with us. We are delighted to hear that your recent experience with our nurse during your blood test was positive, and we appreciate your kind words regarding her professionalism and kindness. We are, however, disappointed to learn about your less-than-satisfactory interaction with one of our receptionists. Providing a warm and welcoming environment for our patients is a top priority for us, and we apologise if this standard was not met during your visit. Your feedback regarding the receptionist's demeanor and behavior is valuable to us, and we will address this internally to ensure that all members of our team uphold the highest standards of professionalism and courtesy. Regarding appointment availability, we acknowledge your concerns and understand the importance of timely access to healthcare services. We are continuously reviewing our appointment scheduling processes to optimise availability and accommodate our patients' needs as effectively as possible. Please know that we are committed to continually improving our services, and your feedback plays a crucial role in helping us achieve that goal. If there are any further details you would like to share or if you have any suggestions for how we can enhance your experience with us, please don't hesitate to reach out. Thank you once again for choosing Greenside Group Practice. We look forward to serving you better in the future. Kind Regards, Greenside Group Practice
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
Never answer the phone been trying for 30mins for good 10mins it went to user busy but then it was ringing and they still ignored the calls the receptionist is very very rude
Visited March 2023
Review titled Greenside Group Practice
Replied on 26 January 2024
Dear Patient, We sincerely apologise for the frustrating experience you encountered while trying to reach us via phone. Your feedback regarding the extended wait times and perceived rudeness of our receptionist is deeply concerning to us, and we truly appreciate you bringing this matter to our attention. We want to assure you that we have recently upgraded to a digital telephony system to enhance our call management process. With this system in place, we anticipate reduced call waiting times and improved efficiency in handling patient inquiries. Additionally, patients now have the option to maintain their place in the call queue and receive a callback when they reach the front, providing a more convenient and streamlined experience. We are committed to providing courteous and helpful assistance to all our patients, and it is disheartening to hear that you did not receive the level of service we strive to uphold. Please rest assured that we will address your concerns internally to ensure that our team members are delivering the highest standard of care and professionalism at all times. If there is anything specific we can assist you with or if you would like to discuss your experience further, please feel free to contact us directly at SWLICB.GREENSIDEMEDICALPRACTICE@NHS.NET. Thank you for your patience and understanding as we work to improve our services for the benefit of our patients. Kind Regards, Greenside Group Practice
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Review titled Not very great to book appointments
Rated 3 stars out of 5
by Anonymous - Posted on 20 February 2023
Very difficult to book appointments and to speak with preferred doctor. I am still awaiting for test results done 4 weeks ago. My son also struggled to see doctor for his wrist.
Visited February 2023
Review titled Greenside Group Practice
Replied on 22 February 2023
Dear Patient, Thank you very much for your feedback. Have you tried using our online consultation system? You can submit a medical/admin request via the 'contact us online' button on the homepage of our website, www.greensidemedicalpractice.nhs.uk, which will then be assigned to a clinician who will contact you within a week. Alternatively, if you click on the following link it will take you straight through to the form: https://florey.accurx.com/p/H83631 With regards to test results; if results come back normal then we do not contact patients. Please contact the practice a few days after you have your test to check results. If they are delayed then we will be able to chase up the results for you. We thank you once again for your comments. Kind Regards, Greenside Medical Practice
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Review titled Good practice
Rated 5 stars out of 5
by Shaacir yuusuf - Posted on 07 December 2022
I had very good attention I was seen at the appointment time Easy for me to get the appointment Excellent
Visited December 2022
Review titled Greenside Group Practice
Replied on 15 December 2022
Dear Shaacir, Thank you very much for your feedback. We really appreciate your comments with regards to your experience with us and that you found it easy to get an appointment as well as receiving good attention. We will forward your message onto the team and thank you once again. Kind Regards, Greenside Medical Practice
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Review titled Poor Administration
Rated 2 stars out of 5
by Chitra - Posted on 10 December 2022
My son had severe throat infection. Tried calling the gp to get an appointment for 2 days. I was exactly on the phone sharp at 8:00 o clock and was on the line for 15- 20 minutes. When the call was picked up I was told that they don’t have any more appointments. This happened on the second day as well. After having an argument with the receptionist I was told that they are short of gps and if you really want an appointment come to the surgery in the next day morning. This is absolutely ridiculous. Why I wasn’t advised to come to the surgery when I called them on the first day? If the surgery doesn’t have the capacity to provide services, they should limit their patients. We are living in a developed country where a patient had to wait for 3 days to be seen by a doctor? Secondly , I was only given a telephone appointment and was told that the GP will call you by 6:30 pm . How a child can be checked by over telephone ? I was put on panic until the GP calling me. Why this practice couldn’t have an organised appointment system like other practices? This GP practice is not readily available to serve the patients.
Visited December 2022
Review titled Greenside Group Practice
Replied on 15 December 2022
Hi Chitra, Thank you for your feedback - it is important to us as we are always looking for ways to improve our service. We are sorry to hear that you had this experience with us. We take all feedback seriously and will look into this further. Please don't hesitate to contact NHS 111 if you are in need of urgent advice/care. For non-urgent queries you can visit our website www.greensidemedicalpractice.nhs.uk and submit a medical/admin request via the contact us online button; whereupon, a clinician will contact you within a few days. Thank you once again for your comments. Kind Regards, Greenside Medical Practice