Great Oakley Medical Centre - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Alicia Asensio - Posted on 11 April 2024
Thank you for your recent support and guide with my recent diagnosis. I was lost with my symptoms but now I have hope again. Forever thankful.
Visited April 2024
Great Oakley Medical Centre has not yet replied.
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Review titled Great care and treatment.
Rated 5 stars out of 5
by Duncan Shaw - Posted on 23 March 2024
I transferred to Great Oakley medical practice in January 2024. At the time I did so I had a nasty wound that had become badly infected on my left leg. I was very unwell and worried. I cannot speak to highly enough of the treatment that I have received from them. I have been attending the surgery twice a week to have the dressings changed by the nursing staff. They have been so caring, careful and gentle treating my wound, cleaning it and redressing it, explaining what they were doing and the type of dressings being used and why. They applied compression bandages for two months and took their time to make sure my leg was as comfortable as possible with the dressings and compression bandages, and for the last five weeks, stockings. Throughout the whole time they made you feel like a ‘person’ and that you mattered, something so very important when you feel so ill, they never hurried me and listen to what I had to say. I cannot speak highly enough of them all, they are professional, senior partner take note please, and are terrific ambassadors for the practice, showing the true face of the NHS as patient centred, not profit like other practices in the town. The reception ladies are also good people, helpful professional and patient aware. Thank you all for your time and care, it meant so much to me when I felt so unwell. You all made me better and are, in my opinion, beacons in the darkness leading you back to the light of health. Thank you all.
Visited March 2024
Great Oakley Medical Centre has not yet replied.
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Review titled Refreshingly Great Practice from Top to Bottom
Rated 5 stars out of 5
by Kaite Elliott - Posted on 21 February 2024
This is a fantastic practice! The reception team always have lovely temperaments over the phone and in person. I have been seen by different doctors and nurses each time I have visited but have found them all to be fantastic. Only once have I called up and not been able to get an appointment (to only happen once is incredible), but was successful the next day. Astonishingly, appointments are always the same day I call; a telephone call with a doctor first to vet whether I do need to visit in person (to date has never not resulted in an in-person appointment). The call from a doctor is always within 2 hours of my initial enquiry. Doctors here listen and have never made me feel like I’m being fobbed off or making up for lost time. It is night and day from my previous doctor’s surgery, which was confusingly run with the appointment system always changing each time you called. Unfriendly attitudes on the phone. I had been with that surgery since birth, for over 25 years. I did end up neglecting my health with that surgery as it was exhausting trying to see a doctor. If I did manage to get an appointment, I always felt talked down to and rushed out the door without having been listened to. When trying to first get the mini pill it was a farce as I kept being assigned nurses who weren’t qualified to sign off of the medication despite making this issue clear with reception. The last straw was trying to call up multiple times in August one year to be told we have no appointments, there’s a lot of doctors on summer holidays and the others haven’t submitted schedules to know their availability, despite informing reception I was coughing blood. This was the response I kept getting for over a week. Getting a prescription within the Boots there was always very lengthy too. When I transferred to Great Oakley Medical Centre, I had still not had my smear test. They wasted no time in realising this and wrote to me to encourage booking in. I reluctantly arranged this. I was seen by a nurse who really took the awkwardness I felt towards the situation away. I’ve had three appointments with doctors since and like I said, they have all been fantastic. They take time to explain things, always come up with an initial step to rule things out where applicable, and give prescriptions where necessary. Each prescription I have had, have been available in under 10 minutes when I pop it in with the pharmacy next door. The surgery is very clean and well run, and the staff have impeccable manners. I always leave bowled over by my experience and with a smile on my face because it is a world away from what I have known for years. I recommend this surgery to my immediate family frequently. This surgery is a diamond find and deserves to be recognised for all the things they consistently do exceptionally well. I’m really lucky and grateful to be registered with this surgery. Thank you Great Oakley Medical Centre!
Visited February 2024
Great Oakley Medical Centre has not yet replied.
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Review titled Helped me out on a really bad day
Rated 4 stars out of 5
by Aimee - Posted on 29 February 2024
Spoke to a GP today, having phoned at 8am and spoken to a lovely receptionist to arrange a call back which happened the same day, and he was very thorough and attentive. He listened to me and put a real plan of action in place. My pain was particularly bad today, which was very stressful, but he made a plan to tweak some meds and get in touch with my specialist team. Every single member of staff I came in to contact with today was polite, kind and patient with me. I did need some reassurance from the receptionists that I hadn’t missed the GP’s call, as I have an issue with my phone whereby I don’t always get notified of incoming calls until the person on the other end leaves a voicemail. I digress. In summary, they made a very difficult day just a little bit easier.
Visited February 2024
Great Oakley Medical Centre has not yet replied.
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Review titled Reception staff very incompetent
Rated 1 star out of 5
by Gary jaques - Posted on 12 February 2024
Why are the reception staff asking you question about when you last visited and why you visited when they have the information in front off there eyes, advised I was in a lot off pain but still no call back with doctor and still waiting? I bet if I was none British I would get seen or a call straight away, this practice is very poor
Visited February 2024
Review titled Great Oakley Medical Centre
Replied on 19 February 2024
Dear Mr Jaques Thank you for your comments, we have had the opportunity to use our digital telephony system to review all of your recent contacts with the surgery and will write to you directly with our findings. Please note that we treat all of our patients equitably according to their need and do not discriminate according to protected characteristics including ethnicity. We do not tolerate racism or discriminatory language or behaviour of any type from our patients, if there is a further occurrence of racist language we will remove you from our surgery’s registered list of patients. Thank you for your understanding. Dr Joanne Watt
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 31 January 2024
If you do manage to get an appointment you're likely to receive a good service, how ever getting one is nearly impossible. You'll be on hold for 90 minutes from 8am sharp and when they finally answer they tell you they have no more appointments for the day and you either call next day or go to hospital. Next day same is likely to happen and you could go on days without being able to get an appointment. Sometimes the appointment is just the doctor calling back and telling you to send him a picture, then he sends you antibiotics without actually seeing the doctor, I guess this is fine-ish for an adult but for my 1 year old daughter. Pretty sad
Visited January 2024
Great Oakley Medical Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Emily - Posted on 17 January 2024
I have had the use the surgery’s services a couple of times recently and have done this via the online enquiry form. In both instances, I have had a prompt and helpful response, in one instance my prescription was sent straight to the pharmacy for me. I am very pleased with the level of service I have received and felt as though I was treated with kindness and patience when being given advice over the phone. I would highly recommend the surgery to anyone.
Visited January 2024
Great Oakley Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Jacqueline woodman - Posted on 06 March 2024
I made a call to see a doctor in december, regarding a pain in my left breast.the reception was lovely and very professional, the doctor rang me straight back asking if i could come Inow explained thatI was in northampton to which I was advised to still come. I was running late due to traffic and rang to explain the reception once again said don't worry get here when you can. Long story short I was examined by the doctor who said that he could feel something and not worry as he was referring me to kettering breast clinic. my appointment came though for the 9th january, I went along to which the doctor examined me again uo which she said that it was a pulled muscle, however while I was there she gave me a monogram to ehicha 5mm cancer was found. it removed and a margin around and 2 lymph nodes all are clear just a small amount of radiotherapy and 5 years of tablets the points I would like to get across is how professional all tgat was involved it mh treatment and cate and all should be very proud of the dedication in there job you all do. my thanks go from the appointment line to the receptionist the chaperone,the doctor all at Kettering general, the after care both at Oakley and the hospital you all been great and lovely people. there is definitely no I in your team Thank you for caring. Jacqui Woodman
Visited December 2023
Great Oakley Medical Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
The team at Great Oakley are wonderful, professional show kindness & respect and definitely go that extra mile.From the reception, prescription team, nurses & The Doctors. Thankyou
Visited November 2023
Great Oakley Medical Centre has not yet replied.
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Review titled Amazing clinical Staff
Rated 5 stars out of 5
by Chloe - Posted on 26 October 2023
I went into the surgery yesterday to have an injection, and I met with a nurse. I was made to feel very comfortable, and sensitive subjects were approached with the kindness they deserve. The nurse had empathy and compassion, and really went out of her way to help me. The nurse is an asset to the practice and to the NHS.
Visited October 2023
Great Oakley Medical Centre has not yet replied.