Reviews

Displaying 1 to 1 of 1

1. Review titled Appalling patient advice and service

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 04 May 2022

   I telephoned the surgery concerning my grandson .( who is under 2 years old) I was told to ring 111 after 6.30pm due to them not having any appointments it was 4 pm ?. After voicing my opinion & being kept on hold I was than told if I ring 111 they will be able to refer me back to the surgery with an appointment. I called 111 and after filling out the assessment. I was told to call back the surgery and they will request a referral. I telephoned the surgery to be told my grandson cannot be seen and to call back to 111. So in other words I would have to wait to be seen out of hours by another doctor or go to A&E . I spent over 2 hours being given wrong information by this surgery and they even blamed the 111 service due to the fact they could not be bothered to see a baby in stress which would have taken 2 minutes of the doctors time. My partner practices has a vet and if he treated a clients animal in this manner he would be stricken off . What is going on !!!

   Visited April 2022

   Report as unsuitable

   Review titled Grange Park Surgery

   Replied on 06 May 2022

   Dear patient I am sorry to hear of your problem accessing care at our Grange Park Surgery. Our policy is to see all children under 12 on the same day if the parent / carer requests urgent care. We would not usually direct anyone to 111 during our opening hours. I would be grateful if you would contact me with further details to enable me to investigate what went wrong in this case and provide training to our team required. Helen Halson Practice Manager h.halson@nhs.net

   Report as unsuitable

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