Grafton Square Surgery - Ratings and reviews
Reviews
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Review titled Usually good practice but lately focus on quotas.
Rated 2 stars out of 5
by Anonymous - Posted on 17 December 2023
I called at 3 pm the day before and was instructed to call again the next day at 8 am for a doctor appointment. However, when I called at 8 am, I was informed that my case wasn't urgent and that other people needed the available slot. I was advised to try again later the next day, and so on. Finally decided to pay for a private doctor instead.
Visited December 2023
Grafton Square Surgery has not yet replied.
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Review titled I felt heard and taken seriously
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2022
As someone who finds going to the doctor quite nerve-wracking, my first experience at Grafton Square has really restored my confidence. I felt the drive to understand my problem and the drive to fix it in a way that was convenient to me. I left feeling heard and like my problem was taken seriously, and I felt positive about finding a cause and treatment.
Visited July 2022
Review titled Grafton Square Surgery
Replied on 22 August 2022
Dear Patient, Thank you for taking the time to leave us such a wonderful review and your 5 star rating. Your positive feedback is highly appreciated and I will most definitely be sharing this with the entire team here at Grafton Square Surgery. Kind regards, Chetal Shah Operations Manager
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Review titled Fabulous care
Rated 5 stars out of 5
by tiffandcharlie@yahoo.co.uk - Posted on 28 April 2022
This practice is excellent in after care My husband has has such great treatment from this practice since being discharged from hospital. He is difficult chap but the staff understand his frustration and have also offered me support as his career. Can't fault them and appreciate the care.
Visited April 2022
Review titled Grafton Square Surgery
Replied on 22 August 2022
Dear patient, Thank you for taking the time to leave us such a wonderful review and a 5 star rating. It is always a pleasure to hear about positive encounters like this. I will ensure that I share this with the rest of the team here at Grafton Square Surgery. Kind regards, Chetal Shah Operations Manager