Glenlyn Medical Centre - Ratings and reviews
Reviews
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Review titled Can't contact and not been able to see a doctor for years
Rated 1 star out of 5
by Laura Tredwell - Posted on 28 June 2023
It is just not possible to contact the practice at all and I have not been able to see a doctor for years. Livi is suggested as an alternative but Livi are unable to authorise a repeat prescription and often cancel appointments. The website claims 'clinical capacity has been met' so there is no way of contacting as the phone remains unanswered. This is just not acceptable in 2023 and no other organisation would get away with such poor customer service. There just is no service.
Visited June 2023
Glenlyn Medical Centre has not yet replied.
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Review titled Impossible to contact!!!
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
This week (currently Day 4) I have been unable to contact the practice at all. Monday the message on the website states 'We have reached clinical capacity on our website for today'. Tuesday, it stated that the practice was closed for staff training. Wednesday and today (Thursday) 'We have reached clinical capacity on our website for today'. They are closed Saturday and Sunday. Unless I am able to send a message tomorrow it will be 9 days I will have been unable to contact anyone to arrange a blood test - that they messaged me to arrange!
Visited June 2023
Glenlyn Medical Centre has not yet replied.
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Review titled At 'Full Capacity' the minute it opens
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
I have been trying to contact the practice for 2 weeks now to book a smear test for myself and a blood test for my daughter. Neither of these are urgent and do not need immediate attention. For the past two weeks the website has been at 'Full Clinical Capacity' the minute the surgery opens at 8am and remains that way throughout the day. It is not possible to send a message to the reception or request a routine appointment as the same message appear. Tried phoning but no one answers. This is such a joke!
Visited June 2023
Glenlyn Medical Centre has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2023
If I could give Glenlyn 0 stars I would. It is almost impossible to get even a phone appointment. They leave you on hold for over an hour, give you the option to call back then never do. There doesn’t seem to be any doctors physically in the surgery, all seem to be “working from home “. I have seen the phlebotomist take blood from 3 patients before me without washing his hands in between. His technique needs looking at because he never fails to cause huge bruises. The receptionists have told me my blood tests are normal, and it’s only when I ask to see them myself have I found they are not. This place is not fit for purpose. We have finally managed to find an alternative practice, thank goodness.
Visited June 2023
Glenlyn Medical Centre has not yet replied.
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Review titled Bad to worse
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
I've never been able to get through on the phone or see a doctor at Glenlyn. I use Livi because there's no other way of getting to see a doctor, I was diagnosed with high BP and prescribed a pill this didn't agree with me after a 3 month trial it was changed , the new prescribed pill was doing what it's supposed to no side effects.I waited 45 days as advised had a blood test at Glenlyn ( both times I've used this service has been great ) all good , when I wanted a repeat prescription with plenty of notice they messed up and sent the wrong prescription to the pharmacy, when I came back to them in person and explained the situation they tried everything to blame me for not giving them enough time then tried to tell me that it's because I hadn't taken a blood test (wrong again ).The receptionist calls her superior to get advice as I was leaving the Country in the early hours the next day I was told no was was available to sign it off until Mon ( this was 1pm on Friday) .I was told we can print out your pill on our letterhead as proof and I could get them anywhere in the world over the counter or call 111 from anywhere in Europe and I should have no problem getting it .What utter rubbish ,these people have no idea what they are talking about when I mentioned it to my local chemist they just let out a sigh and said every other patient from Glenlyn we deal with has had a problem of one sort or another.
Visited June 2023
Glenlyn Medical Centre has not yet replied.
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Review titled This surgery needs to close
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
What is wrong with Glenlyn? You cannot get an appointment as it is always"capacity reached" I've had enough and am forced to change practices if I want to see a doctor. This practice is not fit for purpose and needs to close
Visited June 2023
Glenlyn Medical Centre has not yet replied.
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Review titled Struggling to get to speak to GP
by Purple1006 - Posted on 17 July 2023
For the past two weeks I have been trying to contact the surgery to ask for an x-ray referral as I can never get an appointment. It is 8.30 am. I tried, again, to ask reception a question, evidently they reached capacity. If there is a way to book a GP appointment on line I have yet to find it. This is appalling. We don't all have time to wait on the phone and the receptionist appears to decide whether I need to see a GP or not without passing my request through for the GP to decide. We are told not to go to A&E unless our problem is urgent. My problem is getting worse. I know my body. I need an x-ray. Looks like I will have to worry the overrun A&E department at Kingston Hospital. Is there no authority overseeing this surgery ? I feel the service just gets worse. I am angry and frustrated. Why is their time more important than mine?
Visited June 2023
Provided by Care opinion
Glenlyn Medical Centre has not yet replied.
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
I echo the views given about the lack of a method to contact the surgery and receive some form of medical attention. I submitted the appropriate email on their website, waited 2 to 3 weeks without anything other than a holding response. I now find that I can no longer contact them as their message:- "We have reached clinical capacity on our website for today" has appeared for days on end, irrespective of the times I have attempted to reach them. Phoning them gives 5 options, none of which provide a route to a consultation. I have always had really good treatment from the surgery when I have managed to get an appointment. I note that they are still accepting new patients, which seems perverse given their inability to cope with the patient load that they already have.
Visited June 2023
Glenlyn Medical Centre has not yet replied.
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Review titled Poor contactability
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
Most of the doctors are good. Unfortunately you 'see' a different one every time, many of whom are locums so no continuity. Main issue is getting hold of the surgery or trying to make appointments. Vast majority are telephone appointments where you have to wait for half the day to be called. There is usually at least a two week wait for one of these. Phone lines are ridiculously busy, with 20+ people in the queue ahead of you. The main method of communication is via the website messaging system, which periodically closes when it reaches 'Clinical capacity' for the day so you can't even send a message and you are advised to use other services such as 111. It is very frustrating, even if you are technologically competent. I dread to think about how older people cope. And the practice is apparently accepting new patients when it can't deal with the ones it already has. Unbelievable.
Visited May 2023
Glenlyn Medical Centre has not yet replied.
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Review titled Utterly appalling third world surgery.
Rated 1 star out of 5
by CHRISTOPHER Perkins - Posted on 23 June 2023
My latest attempt to seek assistance from a doctor has taken exactly a month to get a response. Every day this week any attempt to get a response proving futile, repeatedly being told, 'We are unable to deal with any issues, go to A&E, ring 111 or go to a walk in somewhere'and this is at 8am in the morning. Today I received a phone call to apologise for the months wait. After 3 years of decline into this pitiful example of a surgery I have had enough and moved to another surgery. Glenlyn is a joke.
Visited May 2023
Glenlyn Medical Centre has not yet replied.