George Clare Surgery - Ratings and reviews
Reviews
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Review titled Rude staff unhelpful
Rated 1 star out of 5
by Marian Burgess - Posted on 28 June 2023
Had a reminder tex for a appointment at 10 . Got there to be told it had been cancelled. You have to be a Crystal ball to know it’s been cancelled. Moved it to 2.30 . Then I am missing part of my prescription so go the the pharmacy lady . To be told I could ring round myself to try and find a chemist that had it . I explained I had the same problem last month with the same tablet . No help . Just rude .
Visited June 2023
Review titled George Clare Surgery
Replied on 28 June 2023
We are sorry to learn of your negative experience at the surgery. George Clare Surgery takes negative feedback and complaints very seriously. If you wish to discuss your concerns further than please contact the practice and ask to discuss with a member of the Management Team.
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Review titled Poor reception
Rated 1 star out of 5
by R cross - Posted on 10 July 2023
Doctors are pretty good when you finally get to see one.the system of getting an appointment is disgraceful.reception staff need replacing and starting again with a new team
Visited June 2023
Review titled George Clare Surgery
Replied on 11 July 2023
We are sorry to learn of your negative experience at the surgery. George Clare Surgery takes negative feedback and complaints very seriously. If you wish to discuss your concerns further than please contact the practice and ask to discuss with a member of the Management Team.
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Review titled Impossible to make an appointment to see an actual doctor
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I have found it impossible to book an appointment to see a doctor at this surgery. I have tried ringing up first thing every morning, but when I do finally get through all the appointments are gone, and checking their online booking system at midnight each night, but no doctors appointments ever appear (or even though I’m their at midnight they go before I can book them). You can see a health care assistant but that doesn’t help me as I need to change medication and they can’t help with that. To make it worse today I got a text stating my blood results indicate I may have a serious problem and need more bloods but they’re only letting me see a health care assistant so I won’t be able to discus this with them and now have to deal with my anxiety and fear alone without any reassurance. Awful awful practise that should not be allowed to run like this.
Visited May 2023
Review titled George Clare Surgery
Replied on 17 May 2023
Thank you for your comment. The practice takes complaints and negative feedback extremely seriously and would be more than happy to discuss your concerns. We are really sorry that you have had a negative experience and would be happy to discuss at a convenient time.
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Review titled Worst ever doctors
Rated 1 star out of 5
by Marian burgess - Posted on 22 April 2023
Your Review: I have just registered here with . Worst experience ever. After a month on trying to get through finally got a answer at 8.31 ask to book a appointment with a doctor . Erh no got a nurse who was super qualified as she could do the same as a doctor so when along saw her she said would speak to the doctor and they would call me later . My problem would be solved today . Also I needed a emergency bloody test . First one available 27 th . No phone back from anybody . So the next day a called told them I was waiting for a phone from a doctor after I saw this nurse . To be told aww no doctors don’t call you ? But you could call at 8.30 tomorrow morning. To book a call with a doctor . What’s the point as you can’t get through and never any appointments.
Visited April 2023
Review titled George Clare Surgery
Replied on 24 April 2023
Thank you for your comment. The practice takes complaints and negative feedback extremely seriously and would be more than happy to discuss your concerns. We are really sorry that you have had a negative experience and would be happy to discuss at a convenient time.
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Review titled pathetic triage system now harder to see somone
Rated 1 star out of 5
by lee - Posted on 15 November 2022
Tried ro make an appointment today only to be told they no longer take appointments over the phone. You now have to go online and fill in a absolutely usless form that gives you no option of date or time and submitte it as a triage request. Then I got a text saying it will be reviewed within 3 days keep your phone nearby. This is supposed to make it easyer to get a appointment. And then once full they shut the link down. It's a complete discrace. It's not good enough to make people wait with no idea if they will get a call at anytime there is no part whitch gives you choice of Dr/time/date So now you have no idea if you will get an appointment. Reportedly it will make life easer for everyone. We'll everyone accept us patients especially us with mental health problems who don't handle things like having to wait with no idea what's happening. Just another way of the practice making life easer for themselves and keeping us in the dark. The system needs ro be scrapped and the surgury needs a massive improvement. Honestly avoid joining if you can.
Visited November 2022
Review titled George Clare Surgery
Replied on 15 November 2022
Thank you for your review. We are sorry you have not had a positive experience on contacting the surgery. The practice takes feedback very seriously and if you would like to discuss your concerns we would be most grateful if you could contact the surgery Practice Management Team.
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Review titled Poor service.
Rated 3 stars out of 5
by Mrs Bridget Smith - Posted on 25 November 2022
So I went on line just before 8.30 this morning and waited for the online appointments to open at 8.30 it never did. This service is worst than phoning the surgery. How do you get an appointment? It’s even harder now.
Visited November 2022
Review titled George Clare Surgery
Replied on 27 November 2022
Thank you for your review. We are sorry you have not had a positive experience trying to make an appointment with the surgery. The practice takes feedback very seriously. The practice recently moved to AccuRx triage which involves submitting a request from 0830 Monday to Friday via the appointments section on the surgery website or contacting the surgery via telephone for those unable to. A Clinician will then triage your request and advise the reception team to book you appropriately following their review. Routine appointments for GPs or Advanced Nurse Practitioners are no longer bookable via SystemOnline, only for members of the nursing team. If you would like to discuss your concerns we would be most grateful if you could contact the surgery Practice Management Team.
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Review titled Good luck getting an appointment
Rated 2 stars out of 5
by Simon - Posted on 04 October 2022
Firstly I must say it you manage to get an appointment even after days of trying once you see a doctor they mostly do a good job, but getting an appointment is way below what it should be, you phone in the morning and have a very long wait on the phone and then after once you eventually get through you are told there are no appointments and to phone back tomorrow at 08-30 to go through this all again and be told the same again and to phone back tomorrow,this really is not at the level it should be, Google reviews comes in at around 2.0 out of 5 for people's rating of the surgery which is not a coincidence.
Visited October 2022
Review titled George Clare Surgery
Replied on 06 October 2022
Thank you for your comment. If you would like to discuss your concerns further, please contact the surgery and ask to speak to a member of the Practice Management Team. We would be more than happy to look into your concerns.
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Review titled Can’t get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
Impossible to get an appointment at this surgery. Rang this afternoon to book an appointment but told there are no appointments available to book. I have to ring at 8.30 in the morning the day I want an appointment. This is impossible to do because I will be at work at this time. Even if I could ring at 8.30 I will have to sit and wait in a queue with no guarantee of getting an appointment. It’s not an emergency I see a go today so why cant advanced appointments be made available for those of us who need them?
Visited August 2022
Review titled George Clare Surgery
Replied on 03 August 2022
Thank you for your review. We are very sorry to hear of your recent experience, the surgery takes negative feedback seriously. We encourage you to contact the practice Management Team to discuss your concerns further. Kind Regards, The Management Team, George Clare Surgery
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2022
This is a practice that treats the age, not the person (the first time that I have been discussed in the third person by two doctors right in front of me). Seem keen to do routine tests and recommend medication, but not a single contact or information regarding a serious injury that I received involving hospital admission and the need for some rehab. Giving patients the results of their blood tests when the whole queue behind them can hear is very embarrassing.
Visited June 2022
Review titled George Clare Surgery
Replied on 12 October 2022
Thank you for your feedback. The surgery takes complaints and negative feedback extremely seriously and we would encourage you to contact the surgery and speak to the Practice Management Team to discuss your experience so we can address the concerns you have raised.