Gayton Road Health And Surgical Centre - Ratings and reviews
Reviews
-
Review titled Poor aftercare
Rated 3 stars out of 5
by Anonymous - Posted on 02 March 2024
I had cataract surgery 7 February. Great care..very happy with result too. I was told the second eye surgery would be performed end of March. As I hadn't heard I rung to enquire and was told it would now be sometime in May(hopefully). I am really struggling with my unequal vision. So upset about putting my life on hold for an extended period.
Visited February 2024
Review titled Gayton Road Health And Surgical Centre
Replied on 10 April 2024
We are sorry that you are unhappy with the service that you have received, in this case we would encourage you to contact use directly to discuss this matter. The service sits outside the main GP service.
-
Review titled Very good practice
Rated 5 stars out of 5
by Lyn - Posted on 03 August 2023
I attended an appointment and received very good, professional care. I was listened to and given very good care. Thank you
Visited August 2023
Review titled Gayton Road Health And Surgical Centre
Replied on 24 August 2023
thank you for taking the time to post your positive feedback which will be shared with the team.
-
Review titled A well run practice.
Rated 5 stars out of 5
by John Wilson - Posted on 03 January 2023
My family have been with Gayton Road for over a decade and I've always found them efficient and helpful. My mother-in-law was taken ill recently and had to come to live with us - the reception staff were great at guiding us through moving her to the practice, and the GPs and practice nurses we then dealt with were just as good. The reviews here all seem negative (and rather whiney) but having heard family stories of other practices around the country in the current NHS crisis, I can see that Gayton Road is an excellent practice.
Visited December 2022
Review titled Gayton Road Health And Surgical Centre
Replied on 24 August 2023
thank you for taking the time to post your positive feedback which will be shared with the team.
-
Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 16 November 2022
Saw a physiotherapist....bad mannered to say the least. Didn't introduce himself,I sat waiting whilst he looked at the computer screen. I began to wonder if he was a GP so had to ask. Still didn't give me his name. I ended up telling him what I had googled and thought the problem could be ! I was then emailed a link for exercises for said condition . Not once did he crack a smile or show any particular interest in how it was affecting my life. I was made to feel as if I had wasted his time ..
Visited November 2022
Review titled Gayton Road Health And Surgical Centre
Replied on 16 November 2022
thank you for your feedback. We are sorry that you have had an unsatisfactory experience. The physiotherapy service is provided to the practice by a contracted company, we will share your feedback with them so that they can address the matters that you have raised.
-
Review titled Disgusting attitude
Rated 1 star out of 5
by Mr J Wright - Posted on 02 December 2022
As I write this I am extremely disappointed and shocked by the attitude shown to me by the receptionist at Gayton road surgery who after I rang up to ask to see a doctor about a lump on my neck refused this basic requirement and then proceeded to hang up on me even though I was trying to explain my situation…I find this behaviour disgusting and totally unprofessional and I will be taking this further…I have never in my life encountered such a derogatory and insensitive attitude…I literally have no words for this disgraceful and totally uncalled for attitude
Visited November 2022
Review titled Gayton Road Health And Surgical Centre
Replied on 24 August 2023
We are sorry that the practice did not meet your expectations and would encourage you to speak to the practice directly so that we can investigate and discuss this matter with you.
-
Review titled Unable to obtain medical assistance
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2022
my elderly mother recently had a trip to A/E and then required a doctors appointment where medication was prescribed. This week she tried to contact the surgery to have the medication reviewed and was on hold for over an hour then finally told to call back in the afternoon. On going through the same procedure she was eventually told that emergencies only and to call back tomorrow. it was not possible to leave a message or make a future appointment. The level of service seems to have broken down completely without having any kind of fall back in place.
Visited July 2022
Review titled Gayton Road Health And Surgical Centre
Replied on 16 November 2022
we are sorry to hear about your experience and would encourage you to contact us directly so that we may discuss and learn from your experience by investigating it in greater detail