Forrest Medical Centre - Ratings and reviews
Reviews
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Review titled Appointments
Rated 2 stars out of 5
by Bob - Posted on 02 May 2024
Excellent doctors but try booking an appointment. Booking is online only and only open during surgery hours so if you're working a proxy has to act for you making a nonsense of the triaging. Only one weeks appointments are open at any one time and so availability is very limited meaning that often one has to play the game for morning after morning. By the way ignore the online message which says if these appointments are not OK for you phone the surgery because the surgery cannot do anything for you. Excellent doctors really annoying trying to book.
Visited May 2024
Forrest Medical Centre has not yet replied.
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Review titled Hopeless System
Rated 2 stars out of 5
by John Mayne - Posted on 18 April 2024
I have been reading previous reviews about the new Triage system which I believe started in Jan/ Feb of this year. I find like a lot of the other reviews that this current system is a step or three backwards. Patients having to put down ailments that has nothing to do with why they are trying to make an appointment just to get through the triage system. I've just tried to book a blood test and was going around in circles for 10-15 minutes so I gave up. I will find an alternative venue. God knows what I'll do if I really become ill with this system. By the reading of some of the reviews of the new triage system I think a lot of patients are running out of patience.
Visited April 2024
Forrest Medical Centre has not yet replied.
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Review titled New booking system now working properly
Rated 3 stars out of 5
by Peter Cant - Posted on 09 April 2024
Having called to make an appointment was told can only be done on line. Having done this I was booked in with the paramedic practitioner who could not help with my breathing problem and swollen legs. Had to book another appointment for the next day.
Visited April 2024
Forrest Medical Centre has not yet replied.
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Review titled Attempting to speak to a Dr
Rated 1 star out of 5
by Paul Devlin - Posted on 02 March 2024
For three days I have been trying to get an appointment to see a Dr through this awful system. Got an out of hours who said I needed to call Dr's next day and book to see a Dr (this is what I was trying in the first place) booked again through system and it gave me an appointment for 2.30pm on sat 2nd at the surgery with extended Dr's- surprise surprise place is closed as I'm here and no call from Dr's. Rapid health is far from rapid I will be making a complaint to the practice manager on Monday
Visited March 2024
Forrest Medical Centre has not yet replied.
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Review titled Good service in all areas
Rated 4 stars out of 5
by kathleen Brown - Posted on 09 March 2024
My recent visit was very relaxed and fruitful,on time all matters were taken into consideration.
Visited March 2024
Forrest Medical Centre has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Trying to get an appointment is ridiculous. I was on hold for 2 hours get to caller 1 to then be cut off. Went down to the Surgery to be told there isn't any appointment left to ring 111 all i need is wee dip for my daughter the place is an Absolute joke. They send everyone to the walk in centre even they have said they have a lot of Patience from this Surgery.
Visited March 2024
Forrest Medical Centre has not yet replied.
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Review titled Lovely doctor
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2024
I had an appointment with a doctor about mental health issues She was lovely and very understanding from start to finish.She helped a great deal, Many thanks.
Visited February 2024
Forrest Medical Centre has not yet replied.
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Review titled Booking system is a joke
Rated 3 stars out of 5
by Rosie Power - Posted on 28 February 2024
The new booking system is a complete nightmare, all I needed to do was speak to a doctor with regards to blood tests, tried to call but after 1 hour on hold I have up. Tried the automated system but that is a complete nightmare as you have to put in all your symptoms great but I don't have any symptoms. So just made up symptoms to get an appointment. Id you are elderly or disabled or suffer mental health issues you would really suffer, and to them have to be on hold for hours on end is not realistic. Please go back to the old system.
Visited February 2024
Forrest Medical Centre has not yet replied.
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Review titled Extremely bad appointment service
Rated 3 stars out of 5
by Anonymous - Posted on 11 March 2024
I have only been with this practise a coupe of years and was always pleased with it though hard to get a appointment at times. However this new system is a complete nightmare!! I couldn't see my real issue so had to make one up and that was still impossible!! I gave up. This all adds to patients anxiety or feeling unwell I expect. I daresay the people saying how good it is have not been through the awful new process!! Once you get a appointment the service from the doctors are great. It's a Shame because the surgery was otherwise great before this system. I used to praise it but not now.
Visited February 2024
Forrest Medical Centre has not yet replied.
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Review titled Friendly and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
I was invited for a blood sugar test. The procedure was carried out by an efficient and friendly nurse with the minimum of fuss.
Visited January 2024
Forrest Medical Centre has not yet replied.