Florence House Medical Practice - Ratings and reviews
Reviews
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Review titled A new low
Rated 2 stars out of 5
by Anete - Posted on 16 April 2024
The GP (Dr. Cannot be named) clearly thinks concussion is least of seriousness/ importance category since the "afternoon" appointment (phone call) was last on his list just 30 minutes before home time/ clinic closure at 6pm. The appointment felt more like an arguments and less like practitioner trying to help. Remarks like " but you don't have brain damage", " concussion is something football /rugby players get". Doctor was clearly unaware that I've been to A&E or am currently not working as not fit for work, despite having all records available in front of him. Not professional at all. Felt like I was being gaslit. No passion for his profession at all or willingness to help. Been told to seek help elsewhere but it's up to me. Shocked doesnt sum this experience
Visited April 2024
Review titled Florence House Medical Practice
Replied on 17 April 2024
I am sorry that you are unhappy. Please contact the surgery to discuss this in detail with the manager and GP. We would always advise accidents, especially head injuries to attend Accident and Emergency to be assessed.
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Review titled Shocked by response of the dr
Rated 3 stars out of 5
by Anonymous - Posted on 01 March 2024
Felt I am stupid and paranoid after I spoke to dr, the practice was very helpful and they got me the appointment the day I want but after I explain to dr that I have rashes on back of my neck and it is more than 6 weeks and itching as well He told me he can’t see anything and there is nothing he can do if I am not happy I see another dr , I have the picture of my rashes , before I go to see the dr I went to the pharmacy and dr there told me that I have to go to Gp , but I couldn’t get any help from him
Visited February 2024
Review titled Florence House Medical Practice
Replied on 12 March 2024
Thank you for your review, I am sorry that you are unhappy with the service provided, if you would like to contact us we are happy to discuss this further.
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Review titled 2 week wait for appointment
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
My wife couldn't get seen in the gp as they had a 2 week wait she has gone deaf and can't hear very unsatisfied with the way we've been treated and how we can get an appointment what's the point of a gp if you can't get seen. They go on about how a&e gets so full it's because of them. If they actually saw people it wouldn't make a&e so full. They need to think of what they need to do to make the place better for everyone
Visited November 2023
Review titled Florence House Medical Practice
Replied on 28 November 2023
Thank you for your review. If you would like to contact the surgery, we can investigate the issue to ensure we determine what went wrong and how it can be avoided in the future.
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Review titled Shockingly extremely poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
It is almost impossible to see a doctor in person in this practice. Staff in reception and online system confuses dates and time of appointments. I nearly breakdown in tears in reception when my almost 2 weeks waiting for a face to face appointment for a possible worrying symptom didn't appear in the system in reception. I was sure it was correct so I made the receptionist contact the doctor who confirmed the appointment was correct so they got it confused in reception. I was so stressed, nervous and worry about seeing the doctor already that this incident made it worst. I was shaking of frustration and anger that I had to cancel a work appointment that morning. The NHS staff suppose to help patients to easy their conditions Not Made them Worst with lack of professionalism. Staff are not friendly at all in this practice either.
Visited November 2023
Review titled Florence House Medical Practice
Replied on 16 January 2024
Dear Patient Thank you for your feedback. We apologise for your experience and any inconvenience caused.
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Review titled Really annoyed
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
I rang 111 regarding my son today. They referred me to my doctor. This practice literally just sent me a message saying go to a&e. I had to go to a walk in doctor all the way in the middle of Manchester because they actually cared enough to see him! They cleared him luckily but I missed a whole day of work when I wouldn't have had to if our own doctor just took the time to see us! Very disappointed. My son is only 11 and should have been seen expecially with a referral.
Visited June 2023
Review titled Florence House Medical Practice
Replied on 26 June 2023
Thank you for your review We are sorry that you were dissatisfied with the service provided by the practice.
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Review titled Poor service
Rated 1 star out of 5
by Francesco Formica - Posted on 10 October 2022
Poor service I tried to get a referral for a autism diagnosis and they do not understand or do not want to understand that the service for diagnosis cannot take me as the GP is not in tameside area.
Visited October 2022
Review titled Florence House Medical Practice
Replied on 26 June 2023
Thank you for your review We are sorry that you were dissatisfied with the service provided by the practice.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2022
I am really surprised at the reviews below. I have nothing but praise for Florence House. Last week I requested an appointment on line at 2pm by 2:30 I had received a reply that a GP would call me. The GP rang by 4:30 and sent a prescription straight to the pharmacy which I was able to pick up before it closed. I have always found the staff and doctors to be caring, helpful and courteous so much so I have convinced friends and family to register here.
Visited October 2022
Review titled Florence House Medical Practice
Replied on 19 October 2022
Many thanks for your positive feedback, we will ensure this is cascaded to all the team. Florence House Medical Practice
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 18 October 2022
They have gone completely online you can't discuss anything about your problem. I have requested an appointment last week also this week and I have given an appointment in next week when I asked them I need to see an doctor because I have some ongoing issues and it needs to be reviewed the receptionist replied 'Go to A&E if you're not happy with the appointment we offer you'. Now I can see why Hospital are overwhelm if you keep sending every patient to Hospital. When I asked her if there no available appointment for whole week she said no. I thought they book day to day appointment not for a whole week but never mind I'm wrong. I've requested for sick note because I'm off from work more then a week with same problem she said I need to be seen by a doctor before I can get a medical certificate now in one hand I can't get an appointment on other hand I can't get a sick note feels like I've been force to go to work while I'm not fit to go to work. I'm definitely looking to change my GP this is not one off issue I have experienced few other times and I don't tend to go to gp unless I'm desperate. Being a full time tax payer I deserve a little more because end of day health care is my basic right.
Visited October 2022
Review titled Florence House Medical Practice
Replied on 19 October 2022
Thank you for your feedback. Since we have moved to the online forms, it has helped and improved booking appointments with our clinicians and if we are fully booked, we can use services such as Livi and enhanced access. For training and monitoring purposes we would need to investigate the issue to ensure we determine what went wrong and how it can be swiftly resolved - if you would like to contact the surgery we can ensure this is looked into for you. Florence House Medical Practice