Fir Park Medical Centre
Upton Rocks, Widnes, Cheshire, WA8 9DTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A lovely experience
Rated 5 stars out of 5
by Jessica - Posted on 08 October 2023
My son is 23 months and he is petrified of the doctors, dentist or any clinical setting after a bad experience when he was younger. Taking him to the doctors is a nightmare as he is so upset and has to be restrained to be examined. I dreaded bringing him in but the children's nurse that saw him was just brilliant. She was so kind and understanding and made my son feel at ease with endless stickers and chats about his recent holiday. She was able to take my son's stats by placing the monitor on his finger which is the thing he is most scared of and noone has been able to do before as it causes lots of upset which in turn has meant unreliable readings. My son actually spoke to the nurse and walked out of the doctors with a smile on his face which truly is incredible and a big step towards overcoming his fears. My experience has always been so positive with this practice so I just wanted to say a big thank you.
Visited October 2023
Review titled Fir Park Medical Centre
Replied on 09 October 2023
Dear Jessica, Thank you for taking the time to leave a review. I am glad to hear that both you and your son had a positive experience. I will pass your comments to the team. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Great Service Yet Again
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2023
After receiving an email (the surgery had already tried to contact me twice by phone) regarding blood test reults I assumed it was the same results I had received from the hospital and already had a further blood test arranged for. I missed 2 further calls from the surgery and then picked up a second email advising me an appointment was being made for me to go for a scan and I would be notified by post of the appointment. As I am experiencing problems with the post receiving it only every 7 - 10 days and I was concerned about what I read in the email I went to the surgery today for further advice and spoke to one of the reception team in private. Within minutes I had the advice I needed and was able to act on it immediately, I now have a scan arranged for Wednesday. Fir Park staff and by that I mean every member of staff have never failed to respond to my needs at very worrying times for several years now and I am thasnkful of their dedication and service. I would always highly recommend them.
Visited September 2023
Review titled Fir Park Medical Centre
Replied on 16 February 2024
Dear Patient, Thank you very much for taking the time to leave this feedback. I am glad to hear that you have found our staff to be helpful and dedicated. I will pass your comments on to the team. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Good
Rated 3 stars out of 5
by ann Stroud - Posted on 15 September 2023
For a practice that has thousands of patients it does really try. It may take a few month's to get an appointment but you do in the end. Keep trying. It is worth it.
Visited September 2023
Review titled Fir Park Medical Centre
Replied on 09 October 2023
Dear Ann Stroud, Thank you for taking the time to leave a review. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Clean and helpful
Rated 4 stars out of 5
by Anonymous - Posted on 01 September 2023
From reception to the medical staff everything went smoothly. I was given the treatment I required and this was done in an extremely professional and friendly manner. I felt confident in the nurse I spoke with and they offered good advice.
Visited September 2023
Review titled Fir Park Medical Centre
Replied on 16 February 2024
Dear Patient, Thank you for your positive feedback. Your comments will be passed to the teams. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Impossible to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2023
Needed to see a Dr due to being in pain and not being able to take over the counter medication for it due to a medical condition.Rang to book an appointment to be told only on the day appointment available. Booked a day off work to call on the day to wait in a long queue to be told at 8.10a.m. no appointments left.What is the point of this?. Not fit for purpose.
Visited August 2023
Review titled Fir Park Medical Centre
Replied on 16 February 2024
Dear Patient, Thank you for your feedback on our appointment system. We have recently reviewed our appointment availability and, as well as having pre-bookable appointments available online via NHS App, we have more pre-bookable availability when a patient contacts via telephone. We have employed additional receptionists to reduce the wait on the telephone, which has led to appointments being booked quickly when our lines open at 8am. We also offer online consultations via Patchs on a daily basis and pre-bookable evening and Saturday appointments at our extended service at Highfield Hospital. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Brilliant servicebithb
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Both members of staff with whom I dealt with were extremely friendly and helpful .....sorry can't add to this review
Visited June 2023
Review titled Fir Park Medical Centre
Replied on 14 June 2023
Dear Patient, Thank you for taking the time to leave a review. I am glad to hear that you found the staff extremely friendly and helpful. I will pass your comments to the team. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2023
Appointment system is atrocious . Unable to get an appointment for a child under 2 years of age. Directed to A & E !! A total misuse of this service . Unable to pre book appointments told to ring back following day and join the other thousands of patients trying to get through on the not fit for purpose telephone system alternatively attend the surgery in person to queue up . Completely lost for words at lack of compassion or empathy shown by receptionists . Appalling service or lack of service all round
Visited June 2023
Review titled Fir Park Medical Centre
Replied on 09 October 2023
Dear Patient, Thank you for taking the time to leave a review. I am sorry to read that your recent experience has been very unsatisfactory. If you would like to discuss this further please contact me at the surgery. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Zero appointments
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
It is impossible to get an appointment here since they moved. Can’t get through on the phone, none through patient access. Everyone ends up at the walk in centre.
Visited June 2023
Review titled Fir Park Medical Centre
Replied on 09 October 2023
Dear Patient, Thank you for taking the time to leave a review. If you would like to contact me about the occasions that you have tried to access an appointment, please contact the surgery. Kind Regards Emillie Davies Deputy Practice Manager
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Review titled Efficient and friendly
Rated 5 stars out of 5
by RLH - Posted on 10 May 2023
Polite, courteous and efficient staff. I was put at ease for an examination and given thorough information explained in a logical, relatable way.
Visited May 2023
Review titled Fir Park Medical Centre
Replied on 10 May 2023
Dear RLH, Thank you for taking the time to leave a review. I am glad to read that your experience was a positive one; I will share your feedback with our team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
I had bloods taken very quickly and painless which has not always been the case in hospitals , I have been at the practice for over 40 years , I cannot find any fault with the care I or my family have had , the staff all work very hard
Visited May 2023
Review titled Fir Park Medical Centre
Replied on 22 May 2023
Dear Patient, Thank you for taking the time to leave a review. I am glad that your experience has been positive. I will share your feedback with the team. Thank you Emillie Davies Deputy Practice Manager Fir Park Medical Centre