Ferryhill And Chilton Medical Practice - Ratings and reviews
Reviews
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Review titled Might as well have the phones taken out...
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2023
....for what good they are. Doesn't even go on hold just a message to that they are all busy and ring back later...which goes on and on and on. And all of this to contact them as they have asked you to do...might try semaphore next from the top of the garage.
Visited November 2023
Ferryhill And Chilton Medical Practice has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
Tried numerous of times to get through on phone, both my children have been really poorly once I got through I was told nobody could see my children and would have to go to the Ferryhill practice may I add in all the snow we had I had to take them on a bus it’s absolutely disgusting that I’ve had to take them out of the village to be seen too when there is a doctors here and quite frankly there’s never anybody in from now on I’ll be ringing 111 they seem to to help much better
Visited November 2023
Ferryhill And Chilton Medical Practice has not yet replied.
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Review titled Badly run call center
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
Very poor service this last 6 months! I'm never ill, and rarely use the health care system, this last year I've had multiple issues arrive, however after being pushing for help this last 6 months I feel like I've been massively let down, not taken seriously, very rarely speak to the same person twice in a row and quite frankly feel ignored! I've never been out of work in my life, however due to this ongoing problem (which is still not sorted!) I'm now unemployed and unable to look for work due to the level of pain, I'm currently taking a lot of otc pain relief a day (for 4 months straight) told this to the Dr and was given codeine... dont fix the problem just mask it, despite all the leaflets and posters in the practice about not taking pain killers. The surgery is ran like a call centre with levels like a video game (level 1: security/reception, level 2: nurse, level 3: nurse practicioner and the final boss: an actual doctor!) I've had over 60 appointments/ events in the last 6 months and only been allowed in the surgery for assessment 2 times, every other appointment is on the phone! They tell you not to google symptoms but can diagnose over the phone! I feel very very disappointed in what this surgery has become and the sheer level of neglect and empathetic void. I know the health service is more of a sick service in the Uk but this isn't even sick care, it's no care! I've been using this surgery since birth, never a problem until now. And I don't think I'm the only one with this opinion either!
Visited June 2023
Ferryhill And Chilton Medical Practice has not yet replied.
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Review titled rude and abrupt
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2022
After visiting the surgery on Monday about my problem I had, one nurse practitioner checked me over and told me to take ibuprofen with no explanation of what is going on. my problem seemed to be getting worse so made another appointment and was met with another nurse practitioner who should not be in this job, I went nice and polite and was met with the worst manners and attitude, why is she in this job for with the way she went on with me, I only wanted to know what was going on with me because it has never happened to me before. I'm not saying all the staff are rude but some are and clearly should not be there.
Visited July 2022
Review titled Ferryhill And Chilton Medical Practice
Replied on 08 July 2022
Ferryhill and Chilton Medical Practice are sorry you felt it necessary to raise your concern this way and put a negative review for Ferryhill & Chilton Medical Practice, this will enable the practice to make any necessary changes to procedures or learn any lessons from your experience. Many thanks for your comments.