Ferrybridge Medical Centre - Ratings and reviews
Reviews
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
My husband had symptoms of a water infection he did a water sample thinking they could test it as 2 minute procedure but was told we don't have the capacity to deal with that. Ended up at Pontefract then Wakefield out of hours! All they needed to do was put the testing stick in the sample and issue antibiotics. You can't see a doctor at the surgery anymore so it isn't fit for purpose. My 11 year old keeps getting tonsillitis so we have been told to book a routine appointment,but hardly any available and ones they have are in Castleford and other locations, we are registered at Ferrybridge so expect to be able to see a doctor at Ferrybridge or whats the point! Either they don't actually have any doctors working here or something is seriously wrong with the appointment system.waste of time telling people to make an appointment then you can't get one. Everyone seems to end up at the out of hours department's at local hospitals where there are massive queues. Surely local doctors should be seeing patients with water infections, eye infections etc not just telling them to go to hospitals it really is terrible.
Visited April 2024
Review titled Ferrybridge Medical Centre
Replied on 09 April 2024
Dear Anonymous, We are sincerely sorry you feel the care navigation you received recently was inappropriate for you. At Health Care First we welcome all feedback both positive and negative so that we can continuously learn and improve our processes where necessary. If you would like us to investigate further and give a more detailed response please do contact us on wyicb-wak.feedback.hcf@nhs.net Many thanks, Feedback Team, Health Care First
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Review titled Abysmal GP Practice
Rated 1 star out of 5
by Unhappy Chappy - Posted on 12 March 2024
Following contact with this practice, it is apparent that this experiment in the provision of care has failed. The surgeries are spread between Byram, Ferrybridge, Castleford, Methley and Normanton. This is no good for anyone reliant on public transport. There is a 9.5 mile radius minimum, between the practices branches and the chances of any one them communicating with each other is virtually nil. Trying to get an appointment is also virtually impossible, and if you do get one it will be in an adjacent town, as the local surgery will be shut. There is no wonder the accident and emergency services are over flowing, as primary care is neither patient centered nor fit for purpose. Our 92 year old, terminally ill mother was made to visit the surgery, whereupon she was admitted to hospital 2 days later with pneumonia, despite being on the gold team palliative care team and should have had a home visit. In summary the practice appears to be only of use to people who are fit and well and for the convenience of the doctors and staff, who seem to make it as difficult as they can for those most in need of their care.
Visited March 2024
Ferrybridge Medical Centre has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
Having asked for an appt for my poorly 7 year old grandson to be seen with a high temperature and terrible cough was told to go to urgent treatment centre … which is usually full with long waiting times … it just isn’t good enough ,
Visited January 2024
Review titled Ferrybridge Medical Centre
Replied on 12 March 2024
Dear Anonymous, Many thanks for your feedback. Health Care First welcomes all feedback both positive and negative so that we can celebrate with our teams or make changes where necessary. We are sorry you feel your grandson was not appropriately given an appointment. Health Care First have a dedicated paediatric nursing team who will have been involved in the care navigation of your grandson. Pontefract UTC prioritise children and although there will be a wait they will try and keep this to a minimum where possible. If you would like to discuss this in more detail please contact us on the following wyicb-wak.feedback.hcf@nhs.net where we can reply in more depth. Best wishes Health Care First
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Review titled Hopeless
Rated 1 star out of 5
by Margaret Fiddes - Posted on 12 October 2023
You'll notice that Ferrybridge medical Centre hasn't responded to any of the reviews. Probably because they're all completely accurate. Every time you ring you've to wait for ever. This time I got through only to be told to ring back at 8am why can't they run a proper appointment system like any other professional organisation. I shall struggle on until either get better or go straight to the hospital. I have even considered a private GP for efficiency's sake but why should I?
Visited October 2023
Ferrybridge Medical Centre has not yet replied.
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Review titled Not telling me that my smear was not today
Rated 2 stars out of 5
by Anonymous - Posted on 20 July 2023
I had to pay for taxis which cost 8 pound there and back as I had a appointment for smear test when I arrived they said they couldn't do it because it wasn't due to oct but they had me booked in today no one rang me or told me that it wasn't due till October I also had to come put of work early they say they can fine you if you don't show up to appointments but yet they carnt give you money back when you've gone out your way to get there very disappointed. Thanks
Visited July 2023
Ferrybridge Medical Centre has not yet replied.
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Review titled Total waste of time
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
I have phoned numerous times to be fobbed off constantly. When i phoned to book a smear test was asked who told me to do this. Shocking !. Just before Christmas I had strep throat my husband ended up examining my throat to try to explain to the nurse. He had no idea but hey ho. Today I phoned yet again to be fobbed off . What is going on with this practice I've not seen a doctor for over 3 years. Evan a simple request is too much so your not talking over someone who needs the appointment more in person. This needs sorting. It's a serious issue. I've no words on how bad they are as a medical practitioners. First do no harm god knows how other people are going through.
Visited May 2023
Ferrybridge Medical Centre has not yet replied.
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Review titled Nope,sorry
Rated 1 star out of 5
by Wayne cappleman - Posted on 10 October 2023
3 week to see a doc, i couldnt walk,then got told off for goin to hospital," waste of resourses apparently" missed blood tests, cancelled my latest app 3 times, and i couldnt get in for a covid jab so they wouldnt re book it.the receptionists guard the doctors like rabid dogs too,cant get past them.cant get appointments that day,cant book em over 2 wk in advance and cant book online, if u get an appointment it may be at another site miles away...always busy yet hardly anyones in the waiting room when u get there? Was ok about 4 yr ago but now,its just awfull
Visited May 2023
Ferrybridge Medical Centre has not yet replied.
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Review titled Poor Service no duty of care!
Rated 1 star out of 5
by Jacqueline Jones - Posted on 25 April 2023
To get an appointment here is a joke, not from just today but previous experiences. Rang today to be told to ring in the morning at 8am. Explained I worked permanent nights which would mean going to bed to get up from bed to ring to be sat in a queue to then hopefully get an appointment at a time that suits?? To then have to try and go back to sleep for my night shift… when asked if they could help with this the receptionist went to ask and was told to tell me ‘it’s up to me’ thanks for your duty of care! let’s hope I don’t have an accident going or coming home from work with my lack of and broken sleep! Poor service that you can not book in advance!
Visited April 2023
Ferrybridge Medical Centre has not yet replied.
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Review titled Acceptance of my previous email
Rated 2 stars out of 5
by Nicola Ann de la Hoyde - Posted on 20 March 2023
I wrote to you about my experience in trying to get a n appointment for my B12 injection, last week. I have not heard anything back from you?
Visited March 2023
Ferrybridge Medical Centre has not yet replied.
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Review titled Worst doctors in the world
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
This doctor's is the worst expecially the pharmacy team every month I have to ring up because they have got my medication wrong even tho its on repeat they also get my husbands wrong even tho i send emails explaining my issue. They really need closing down because they are a risk to people's lifes and trying to get your medication early because you are going on holiday is a nightmare they don't understand what your trying to say and they assume you always want your medication early. They are very snotty and at every txt message saying this medication won't be issued early even tho I didn't ask for them early . Something needs to be done with this surgery because they are a danger to peoples health. Once I come off my holidays in 2 weeks I will be changing doctor's and I suggest people avoid this surgery like the plage.
Visited November 2022
Ferrybridge Medical Centre has not yet replied.