Feldon Lane Practice - Ratings and reviews
Reviews
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2024
I have been at this practice since birth, 59 years. Since Covid you cannot get an appointment, when I try to get one I am dismissed and told to phone back next week. New reception staff have tried to say I don't live in the catchment area as I have recently moved house ( been in this house for 19 years) she was too busy typing this up on my notes than listening to me telling her important clinical information, maybe look at how offhand you treat your patients, how you make them feel, your staff do not know what is going on in our lives so maybe they should consider this. I still need an appointment but dread phoning up now.
Visited April 2024
Review titled Feldon Lane Practice
Replied on 19 April 2024
Dear Anonymous Thank you for taking time to leave a review. I am sorry to read that you feel disappoint with your recent experience with the practice, I will certainly address your concerns with my reception team, in the meantime I wonder if you would contact me directly in order to address the issues you have faced trying to book an appointment. Kind regards, Louise Birkett – Practice Manager
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Review titled A gem of a GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
My family is registered with Feldon Lane, and I am moved to express how great I find them as a practice. Every reception staff and professional who works there is approachable and friendly. I find that when we use the online form they respond quickly and offer face to face appointments if they are indicated. I recently contacted them at 7am regarding my son, and by 8.45 we were seeing the GP registrar who is was brilliant.
Visited March 2024
Review titled Feldon Lane Practice
Replied on 21 March 2024
Dear Patient Thank you so much for taking the time to share your positive experience with Feldon Lane! We're thrilled to hear that you find our practice approachable and friendly. Providing excellent care and prompt responses to our patients is always our top priority, so it's fantastic to know that our online form system has been effective for you. We truly appreciate your kind words about our team and the service you received, your review will be shared with the team. If there's anything else we can assist you with, please don't hesitate to reach out. Kind regards Louise Birkett - Practice Manager
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Review titled Caring practice
Rated 5 stars out of 5
by Zameera - Posted on 21 March 2024
I contacted the practice yesterday as I was concerned about my 2 young children who were both unwell with high temperatures. We were seen the same day by the nurse practitioner and also contacted and seen by the GP. Both were very kind, efficient and great with our kids. The receptionists were also very friendly. We are very grateful. Thank you all!
Visited March 2024
Review titled Feldon Lane Practice
Replied on 21 March 2024
Dear Zameera Thank you so much for sharing your experience with us! We're delighted to hear that you found our nurse and GP kind, efficient, and great with your children. Providing timely and compassionate care is always our goal. Our reception team works hard to ensure a welcoming environment for our patients, so we're glad to hear that you found them friendly as well. Your gratitude means a lot to us, and we're here to support you and your family when you need us. If there's anything else we can do for you, please don't hesitate to reach out. Wishing your children a speedy recovery! Kind regards, Louise Birkett - Practice Manager
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Review titled Amazing doctor!
Rated 5 stars out of 5
by Kayleigh Armstrong - Posted on 16 January 2024
This morning I requested an appointment online and early afternoon we were seeing the doctor. He was incredible! I had not seen him before, but he was friendly and approachable. He didnt make us feel rushed and spent time asking questions, offering sources of help and support and above all was honest with us. I had not seen this doctor before as he is new to the practice, but i will definitely ask to see him again thank you!
Visited January 2024
Review titled Feldon Lane Practice
Replied on 17 January 2024
Good afternoon Kayleigh Thank you for taking time to leave a review of the practice. I am very pleased to read that you had a positive experience during your recent interaction with the practice. I will make sure that the GP involved is aware of your feedback. Kind regards Louise Birkett - Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Brenda - Posted on 19 January 2024
As with some other online reviews I can't believe these negative comments are about the same practice I'm registered with! I transferred to this practice in April 2024 & have never regretted it. I have had great service from all the staff. I've had the most dealings with the receptionists who have always been pleasant, & patient, especially when explaining the systems & procedures which are so different in such a positive helpful way to my previous practice. I've only experienced satisfied patients when I've been in the surgery.i didn't realise it was possible to put reviews on so perhaps the other happy satisfied patients dont either.
Visited January 2024
Review titled Feldon Lane Practice
Replied on 22 January 2024
Dear Brenda Thank you for taking time to leave a review of the practice. I am glad that you have received good service from the practice since joining us. I will make sure all staff are aware of your kind feedback. Kind regards Louise Birkett - Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
I have only ever received excellent care from this Practice, all the Receptionists have always been very polite and helpful to the best of there ability, as I understand that they to have policies to follow and I personally would not want there job as it is to difficult to please every one, So well done to all you wonderful receptionists. :) The Dr's have always listened attentively, been empathetic and shown me respect when visiting them at the surgery or when speaking to me on the telephone, they have always given me the level of care that I expect. Overall I feel that Dr's surgeries in general are getting a lot of back lash from patients for not giving in to patients demands and when it doesn't go there way, they resort to leaving a negative review (Unfair) if only more people left good reviews when receiving a good service but it unfortunately seems that people only jump to leaving reviews when they feel that they have received a negative experience which I feel is wrong. I have witnessed personally the reception staff being verbally abused, Insulted or just being spoken to in such a rude manner, I feel that this is not acceptable, no matter what there reasons may be. Overall I find all of the staff at Feldon Lane & at Hawne Lane Surgeries all amazing, your all doing a fab job so Thankyou. :)
Visited November 2023
Review titled Feldon Lane Practice
Replied on 21 March 2024
Dear Patient Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you've consistently received excellent care from our practice and that our receptionists have been polite and helpful to the best of their ability. We truly appreciate your understanding of the challenges they face and your recognition of their hard work. It's heartening to know that you've found our doctors attentive, empathetic, and respectful during your visits and phone conversations. Providing the level of care our patients expect is our top priority, and we're glad to hear that we've met your expectations. Your insight into the challenges faced by doctor's surgeries resonates with us. We understand that not every request can be met due to various reasons, and unfortunately, this sometimes leads to negative reviews. We wholeheartedly agree that positive experiences should also be shared, and we're grateful that you've chosen to do so. It's disheartening to hear about instances of verbal abuse or rudeness towards our staff. We strive to create a welcoming and respectful environment for everyone, and such behaviour is not acceptable under any circumstances. We're thankful for your support and encouragement for our entire team. Once again, thank you for your kind words and for recognising the efforts of our staff at Feldon Lane and Hawne Lane Surgeries. We're committed to providing exceptional care to all our patients, and your feedback means a lot to us and will be passed on to all staff. Kind regards, Louise Birkett - Practice Manager
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Review titled Changes need to be made
Rated 3 stars out of 5
by Anonymous - Posted on 01 September 2023
I was on the phone for 40 minutes, only to be told at 8:40am that only emergency appointments were being made. My condition was not serious, but extremely debilitating and painful. The telephone message needs to be updated to let people know the situation so that there is no false hope and you're not waiting on the line for 40 minutes. At the moment the practice is not beneficial for working patients. It's not practical to phone up at 8am and spend minutes on the phone. You can't expect to keep your phone with you all morning or afternoon waiting for a call back whilst at your place of work. This is not always practical. We need to be able to phone up and make an appointment like in pre Covid days. At the moment you are offered an appointment for 3 or more weeks in the future. 'Who knows what condition you might be in then?' I understand some issues are in the process of being addressed, but this needs to happen sooner. This needs to be a practice for all. I feel at the moment it isn't.
Visited August 2023
Feldon Lane Practice has not yet replied.
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Review titled Receptionists
Rated 5 stars out of 5
by Teresa - Posted on 21 May 2023
I had a doctor ring me back very quickly after phoning for an appointment. Sent a prescription through straight away, very good. Asked me to leave a faeces sample if possible at the doctors surgery on the Friday or Monday. I went on Friday afternoon with a sample. Made to look stupid as being asked constantly which container I had been given? Even though I explained it was a telephone appointment, how can he give me a container! Was then told too late anyway, has to be before 12. Doctor obviously didn't know this. Very upsetting being talked down to, not feeling well and having to walk to the surgery.
Visited May 2023
Review titled Feldon Lane Practice
Replied on 12 June 2023
Dear Teresa Thank you for taking time to leave a review of the practice and the service you received. I am pleased you received a prompt telephone appointment, however, I am sorry to read that the service you received from Reception regarding the sample Doctor had requested was below standard. This is clearly an area of learning for the GP you dealt with on this occasion and also reception. Thank you for bringing this to my attention and I apologise for any distress that may have been caused to you. Kind regards, Louise Birkett - Practice Manager
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Review titled Absolutely rubbish
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Worst doctor’s surgery around Halesowen area. No consideration for there patients, Lazy and dismissive. Had a doctor laugh in my face and takes you 3 weeks to make an appointment even when you call at 8am As you can never get through there is only 1 nice receptionist but forgot her name as they never give out their names. All the others are very Rude and disrespectful. I wrote a huge complaint to their practice manager and still after nearly 3 weeks haven’t heard a response. Do not recommend, They will not help you!
Visited April 2023
Review titled Feldon Lane Practice
Replied on 12 June 2023
Dear Anonymous Thank you for taking time to review the practice, I am sorry that you feel we as a practice do not meet your high expectations. Your complaint letter was responded to, however, if you should ever wish to discuss any aspect of your care, please do not hesitate to contact me. Kind regards, Louise Birkett - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Emma Turner - Posted on 19 January 2023
I have only ever had good experiences with the practice,I have always been able to get appointments, both telephone and face to face if required the doctors have been very supportive and the receptionists have always been respectful and helpful
Visited January 2023
Review titled Feldon Lane Practice
Replied on 19 January 2023
Good afternoon Emma Thank you for taking time to leave feedback regarding the practice. All feedback is gratefully received, however, your positive comments are very welcome at this difficult time within the NHS. I will pass on your comments to all staff members. Kind regards Louise Birkett - Practice Manager