Fearnhead Cross Med.Ctr. - Ratings and reviews
Reviews
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Review titled worse practice
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
I have got rash on my neck and chest since Sunday and I knew it would be nightmare to get an appointment. I went to pharmacy and they gave me cream andantihistamine but it got worse so I tried to fill on line form and I got this message: 'Fearnhead Cross medical centre is currently unavailable for requests on paches. so I called them after 25 minutes waiting in queue I was told to call 111 or go to Widnes or Leigh. Recently I received a text that appointment system is changing, so no one can get an appointment without filling in an online consultation.This is a ridiculous change, it is effectively blocking access to a GP. we have to get up 6 in the morning and rush to our lap top to be able only fill the form before they reach their limit, then the surgery will decide to see us or not. I want to know with this new changes what is your on line limit?
Visited December 2023
Review titled Fearnhead Cross Med.Ctr.
Replied on 12 December 2023
Dear Patient - we are sorry you feel that we did not help you with your recent problem. Presently we have little patches capacity and therefore this service fills quickly. With the new method our patches capacity will significantly increase (at least tripling the number). This is not the only method of access, patient's can still book appointments online, and if any patient is struggling to complete a form, a receptionist will help or complete the form for the patient. We are hoping that the new system will free up the phones so that it is a lot easier to get through to us via this method for patients with queries. It will be a Clinician (ie GP or Advanced Clinical Practioner) that will be triaging the forms and allocating the appropriate action. Should you wish to discuss this further or require more information, please do not hesitate to contact the Surgery and ask for the Practice Manager.
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Review titled Change to GP appointment system
Rated 3 stars out of 5
by Anonymous - Posted on 30 November 2023
Received a text that appointment system is changing, so no one can get an appointment without filling in an online consultation. This is a ridiculous change, it is effectively blocking access to a GP. I have 3 elderly relatives that rely on me for health needs, of whom are in poor health. None of whom are of digital minded generation. I will not be filling in patches as it is not a process that I find helpful for me or any family member. Where does that leave me and family? Without any access. As someone who also has significant mental health myself, this change is a process that effectively blocks access. I am pretty sure it blocks access for a number of people with severe mental health issues and places additional stress on informal carers who are expected to complete patches for those vulnerable. It really is one of the worst ideas the surgery has had. Care from the surgery has declined over last 12 months and this change will see a further decline in service. Well done for excluding those who are vulnerable and have health needs. So much for an inclusive service. Ringing up so surgery can assist is not an option for some people with issues. So taking away online booking is creating an additional barrier for people. Patches 30 minutes is not enough to complete it, well it isn't for me who has processing issues and things take alot longer. This new system is serverly flawed and the worst idea I've heard from the surgery in being a patient my whole life. I think this may be changing soon for me and my family to a surgery that is inclusive and doesn't operate such a ridiculous system. Patches itself is worse than econsult was, if had a half decent online system but whole thing leaves a lot to be desired. You say want improve access but you are effectively blocking and excluding those who don't want or can't use patches. So you just leave those people and end up with more long term chronic issues. This surgery is changing for the worse, not for patient care that's for sure. You offer no alternatives, how is that fair healthcare?
Visited November 2023
Review titled Fearnhead Cross Med.Ctr.
Replied on 05 December 2023
Dear Annoymous, firstly I would like to apologise for the time it has taken me to respond. Unfortunately there have been problems with the website. With regards to patches, we will ensure that any elderly or vulnerable person who is unable to complete the online form receive the help they require to do so. We are not taking away online booking, these appointments will still be available. We are changing the way we are using patches, as have many surgeries in the area, to help improve our service to patients and to cut down on the waiting times. If you would like to discuss this in more detail along with the options available to patients for contacting the surgery, please do not hesitate to contact us on 01925 847000
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Review titled 45 minutes
Rated 3 stars out of 5
by john james wilde - Posted on 22 March 2023
45 minutes awaiting to be connected on the phone ,should be more lines instead of 1 phone. Pity been using this doctors for a very long time and i am afraid the service has gone worst over the last few years.After waiting for 45 minutes on the phone costing me money which icannot afford as being on pension,put it down as the queue was not moving,.
Visited March 2023
Review titled Fearnhead Cross Med.Ctr.
Replied on 23 March 2023
Dear Mr Wilde, Firstly we would like to apologise for the trouble that you have had contacting the Surgery by phone, the phone lines have unfortunately been very busy recently. A member of the team will contact you today to see what we can do to help you. Kind regards Fearnhead Cross Medical Centre
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Review titled Fantastic receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
The Scottish girl on reception was absolutely fantastic. I went in to ask about my daughters scan results as I didn’t understand them and she went over and above in making sure I understood, even going in to ask the doctor. She is an asset to the surgery.
Visited February 2023
Review titled Fearnhead Cross Med.Ctr.
Replied on 21 February 2023
Thank you so much for the positive feedback, I have passed your review to the receptionist, and am glad we were able to help you. Fearnhead Cross Medical Centre
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Review titled Courtesy costs nothing.
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2023
Attended surgery for consultation and when leaving attempted to take a face mask to replace my damaged one. Clerk immediately shouted "masks are for patients only and you already have one. We do not have an endless supply you know". Why the nasty tone, is it part of the training? Abuse rule should cut both ways.
Visited January 2023
Review titled Fearnhead Cross Med.Ctr.
Replied on 30 January 2023
We apologise if you feel you were spoken to abruptly/rudely. This is certainly not our intention. If you would like the Practice to look into this matter further please contact the Surgery and ask to speak to the manager. Kind regards Fearnhead Cross Medical Centre
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Review titled very bad service
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
I called the surgery and I was in position 6 in the queue after 40 minutes when it was my turn the line they cut me off. can some one tell me how I can speak to some one? I already tried consultant but it wouldn't let me do it either. it is ridiculous. don't know why we pay national insurance when we don't get the service. all they do blame Covid. I call again and so far waiting for 10 minutes . I am in position 2 let's see for second time they cut me off.
Visited November 2022
Review titled Fearnhead Cross Med.Ctr.
Replied on 01 December 2022
Thank you for your response. We are sorry that you are having difficulties getting through to the Surgery. We are at present, unfortunately, working on a minimum in reception due to some staffing issues, these are being dealt with as quickly as possible, but this is having a knock-on effect on our telephone response times. We are also looking and working hard to rectify this as quickly as possible. If you would like to discuss this further please contact the Surgery and ask to speak to the Practice Manager, where with further information from you, we will be able to look directly at your case. Kind regards Fearnhead Cross Medical Centre.
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Review titled Disoppointed
Rated 2 stars out of 5
by Anonymous - Posted on 30 November 2022
it is 15.32 and surgery is open. I have a tried to fill consultant form to get help with my condition but I got message that econsult is available during surgery opening hours and woudln't let me to fill the form, so I decided to call surgery as I am typing it has been 30 minutes I am still waiting to speak to someone. I work during day and it is very difficult to contact the surgery. when you complain they say they are sorry and ask to call surgery to discuss the mater but we can't get through.
Visited November 2022
Review titled Fearnhead Cross Med.Ctr.
Replied on 01 December 2022
Thank you for your response. We are sorry that you are having difficulties getting through to the Surgery. We are at present, unfortunately, working on a minimum in reception due to some staffing issues, these are being dealt with as quickly as possible, but this is having a knock-on effect on our telephone response times. We are also looking and working hard to rectify this as quickly as possible. If you would like to discuss this further please contact the Surgery and ask to speak to the Practice Manager, where with further information from you, we will be able to look directly at your case. Kind regards Fearnhead Cross Medical Centre.
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Review titled No appointments and no call on eConsult
Rated 3 stars out of 5
by L Murphy - Posted on 23 September 2022
Cannot get an appointment for love nor money…. So i try eConsult as apparently this is a more accurate triage and better use of resources…… shame they don’t ring you as promised. I get that your busy due but if you’re going to promote a service then make sure patients receive the call! Another day of no call = just rude
Visited September 2022
Review titled Fearnhead Cross Med.Ctr.
Replied on 28 September 2022
Dear L Murphy Apologies for the difficulties you have been having, if you could please contact the Surgery with your full details we can check why you have not had a response to your e-consult. Unfortunately, we cannot investigate without your full details and permission. Kind regards Fearnhead Cross Medical Centre.
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Review titled Whats the point?!
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2022
Why am I paying national insurance for a facility that doesn’t cater for people who work. Tried to get through by phone and couldn’t, gave up and had to leave work early to see if I could get an appointment. Was told by the person behind the desk in the totally empty waiting room that there were no appointments and to go to the pharmacy and ask their opinion. I understand that their are constraints due to the ongoing Covid problem but what are those of us who work supposed to do?
Visited July 2022
Review titled Fearnhead Cross Med.Ctr.
Replied on 25 July 2022
I'm sorry you have had problems getting an appointment. If you would like to discuss this further please contact the surgery, where we can discuss the issues you are having and look for a resolution
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2023
I joined this practice the Longford st one and a lot of my prescriptions were removed. Prescriptions that a consultant gave me. This included gluten free bread. I had to fight to get it back. One of the most incompetent surgeries. If you are coeliac avoid. They have no understanding.
Visited June 2022
Review titled Fearnhead Cross Med.Ctr.
Replied on 03 May 2023
Dear Patient Unfortunately, a lot of the gluten-free products are no longer prescribable on the NHS, this was not a decision taken by the Surgery, but should you wish to discuss this further please contact me at the surgery on 01925 847000. Kind regards Nicola Golding - Practice Manager