Elmwood Medical Centre
7 Burlington Road, Buxton, Derbyshire, SK17 9AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled What a joke of a place
Rated 1 star out of 5
by Felicity Davie - Posted on 14 March 2023
Rang because I'm being mithered by the place to come for a review on a condition I'm suppose yo have but now nothing about it ring for an appointment am 11th in the que gt answered and told there are no appointments for today they only had 5 all day what a joke they are and they couldn't even be bothered to see Me at Christmas they sent me off the a packed a&e rather than just give me antibiotics like a&e take up time there for patients who needed it more than me useless place
Visited March 2023
Elmwood Medical Centre has not yet replied.
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Review titled Needs closing
Rated 1 star out of 5
by Leanne Crookes - Posted on 21 March 2023
I personally left this Dr's at the beginning of 2022 due to rude staff and never being able to get an appointment, I felt like my health care needs were not being met, as I am diabetic and was having issues with my periods and my diabetes not being monitored accordingly. Today 21/03/2023 I called at 8am to make an appointment for my mother who has Motor Neuron Disease and cannot look after herself. I was on hold for 3 hours. And then when I did finally get to speak to the receptionist I got told mid april is the next appointment. Or I could call back tomorrow and "try my luck". This sorry excuse for a drs surgery is failing it's duty of care. They are no longer capable of caring for their patients. Their staff are mostly rude, unhelpful and over half of the receptionist don't know a knee from an elbow. For example my mum needed an open ended sick note, I got told that I would need certain documents from her Dr at the hospital, I got the documents and they still refused to do the sick note that she was more than entitled to due to her Motor Neuron Disease progression making her disabled and unable to look after herself let alone work. She also had a Dr refuse her tests when trying to find out what was wrong with her (she should have been booked in for an mri at the very least). A Dr also told her that taking one of the medications she's on would do nothing for her due to it being a small dose, my mother stopped taking that medicine due to that remark by the Dr and ended up in hospital a week later due to symptoms from not taking the medication.
Visited March 2023
Elmwood Medical Centre has not yet replied.
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Review titled Frustrating and upsetting
Rated 1 star out of 5
by Kate Barrett - Posted on 14 December 2022
Community Matron recommended a review of my mother’s memory as she is no longer able to care for my father at home. ( He is end of life and has not been seen by a GP at home since discharged from hospital care.) I called practice to follow up both home visit & test. Lovely practice nurse suggested test may not be necessary as Mother had diagnosis of small vessel disease following scan in 2020. GP did not agree & insisted I being my mother to the surgery for formal test& did not listen to my concerns about leaving my father ( who also has dementia) alone at home. We waited over 20 minutes for the appointment & new bloods were needed. Better communication & holistic caring for families in these challenging circumstances.
Visited December 2022
Elmwood Medical Centre has not yet replied.
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Review titled New doctor v previous
Rated 5 stars out of 5
by Phil Aldersley - Posted on 09 December 2022
Having been with one doctor who we trusted and liked, it was the first time I had met my new doctor. I have to say that it was great to find an excellent "like for like" replacement. Personable, professional, helpful and caring. Carefully assessed all I had to say and took appropriate action whilst explaining why he was taking this action and answered all my queries. Couldn't have asked for better, thank you :-)
Visited December 2022
Review titled Elmwood Medical Centre
Replied on 19 May 2023
Dear Phil, Dear Margaret, Thank you for taking the time to leave this feedback. We are happy to hear we have provided you with sufficient care and follow up appointment. I will ensure to pass these comments onto the team members. Thank you again your feedback is appreciated. Lauren & Iain Operations Managers
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Review titled Shambles
Rated 1 star out of 5
by Rachel Ward - Posted on 09 November 2022
Tried for 2 weeks to get an appointment same every day no appointments left by the time you get through went into surgery at 8.10am to be told again no appointments available some of the receptionist need to learn how to speak properly to people they are rude and ignorant to your needs this surgery has gone so down hill needs closing no care for anyone in the last week I know of 5 people who have changed surgeries so if you want to be seen and cared for avoid Elmwood Medical practice
Visited November 2022
Review titled Elmwood Medical Centre
Replied on 04 March 2024
Thank you for taking the time to leave us your comments, Im very sorry to hear that the service you have received falls below your expectations. We do value your feedback and note that you have submitted this feedback to us directly too. We will look into your concerns and address them with you directly. Should you wish to discuss this with me further while i investigate your points, please do not hesitate to visit us at practice so we can discuss this further with you.
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Review titled Cannot get to see a GP
Rated 1 star out of 5
by Shaun McElheron - Posted on 09 November 2022
Nothing personal against any of the staff but it is proving impossible to see a GP at Elmwood . This is the third time that I have rung at a few seconds after 8am, waiting in the queue and then finding all appointments have gone. This calling at 8am for a same day appointment is outdated , not being able to make future appointments is also ridiculous. If you work you do need an element of planning ahead. Very poor system that is in need of an urgent review.
Visited November 2022
Review titled Elmwood Medical Centre
Replied on 19 May 2023
I am sorry to hear that you have found it difficult to obtain an appointment at the practice. It is always disappointing to hear when things don't go well. We have recently reviewed our phones system and opened more pre-bookable appointments online. If you would like us to investigate the concerns you have raised, please contact me via email at elmwoodsurgery.admin@nhs.net with your details so I can further assist you. Kind Regards Lauren & Iain Operations Managers
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Review titled Very poor service from GP
Rated 2 stars out of 5
by Anonymous - Posted on 08 September 2022
The receptionists try their best to sort things out, and the Nurses are great, but service from this GP practice not good enough. Left waiting for 25 min listening to msg 'you are nr. one' in the queue (gave up in the end), had repeat prescription rejected because I applied too quickly after last one. Not informed about this, so left scrabbling to try to get medication last minute before a three week holiday. Not informed about test results. Go elsewhere if you are able, although I'm not sure any of the others are better!
Visited September 2022
Review titled Elmwood Medical Centre
Replied on 12 September 2022
I am sorry to hear that your contact with the practice did not meet your expectations regarding the phone queue and communication around your prescription request and test results. Your feedback is very important to us and we are always disappointed when things don't go well. If you would like us to look into the concerns you have raised, please contact our Governance team on 0161 337 2254 / gtd.governance@nhs.net Kind Regards Practice Manager
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Review titled Rubbish practice
Rated 1 star out of 5
by Mrs sara c l hill - Posted on 27 June 2022
When a gp is rude and shouting down the phone at an 82 year old woman who's hard of hearing! ( and not the first time I may add ) it's disgusting. No bedside manner what so ever! Care and compassion have gone out the window..
Visited June 2022
Review titled Elmwood Medical Centre
Replied on 28 June 2022
I am sorry to hear that your contact with the Practice did not meet your expectations in relation to a consultation with a GP at the Surgery. Your feedback is very important to us and we are always disappointed when things don't go well. If you would like us to look into the concerns you have raised, please contact me on 01298 23019 or alternatively contact our Governance team on 0161 337 2254 / gtd.governance@nhs.net and we will be happy to review your concerns. Kind Regards Practice Manager