Eldene Surgery - Ratings and reviews
Reviews
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Review titled Not a great practise
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
I can never get an appointment. Request for information twice - on two different occasions and has taken over couple of weeks - With no follow up. Poor customer service. This practise needs a review on their procedures and more practicality of situations that occur. Not very customer friendly at all!
Visited September 2023
Review titled Eldene Surgery
Replied on 13 September 2023
Dear Patient, Thank you for your feedback I am sorry you feel your experience has been poor on this occasion. Naturally we would like to resolve this situation for you please email us via bswicb.admin.eldenesurgery@nhs.net with the subject line for the attention of the Operations Manager, alternatively please phone in on 01793 522710 and ask to be transferred to myself (Mike Tidy) Kind Regards Mike Tidy - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Gary Cotton - Posted on 05 September 2022
My visit today was nice and smooth. Reception staff helpful and friendly. I was early for my appointment so didn't mind waiting. The nurse who saw me was very professional and had great patient focus and understanding. Completed the test I needed , explained in detail what would happen next. Excellent. 10 out of 10 for the whole experience. Thank you Eldene Surgery.
Visited September 2022
Review titled Eldene Surgery
Replied on 18 October 2022
Dear Gary, Thank you for your feedback, our team are always striving to provide excellent care. I will pass on your gracious words to out nursing team who will be thrilled. Thank you again Mike Tidy - Operations Manager
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Review titled No treatment
Rated 2 stars out of 5
by Anonymous - Posted on 07 September 2022
GP is always in a hurry. Willing to be sent for private medical examinations, but not from the NHS. Online visits from the GP are welcome. Physiotherapists reluctant to send for further consultations but willing to encourage you to exercise at home. Where is the professional approach to the patient?
Visited July 2022
Review titled Eldene Surgery
Replied on 18 October 2022
Dear Patient, Thank you for your feedback. I'm sorry that you feel that there have been occasions where your experience has not been in line with your expectations. Please contact me to discuss so that we can see if there are any learning points for Eldene Surgery to take away for the future. Kind Regards Mike Tidy Operations Manager