Eden Court Medical Practice - Ratings and reviews
Reviews
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Review titled Great doctors but not easy to get an appt with the nurse
Rated 4 stars out of 5
by Anonymous - Posted on 22 April 2024
I have to say I have been very impressed with the efficiency of the doctors. My only critisism is the difficulty in getting an appointment with a nurse. I needed an appointment to remove clips following a knee replacement and it was imperative to be exactly 2 weeks after surgery. However, I was told that there were no appointments available. Fortunately, the receptionist, put a note through to the nurse and managed to get an appointment sorted. She then followed it up with a phone call to confirm the appointment. It is a shame that the receptionists have to take on board patients frustration when there hands are tied due to an inadequate amount of nurse appointments. So, thanks are sent to the receptionist who dealt with this and the efficiency of the doctors but please sort out the availability of nurse appointments.
Visited April 2024
Eden Court Medical Practice has not yet replied.
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Review titled Poor services and care
Rated 1 star out of 5
by Katie - Posted on 07 November 2023
My son has a infected stye in his eye and has gone blurred and Eden court will not see him I have rang the opticians and couldn’t get any help so rang back to the doctors and still saying they won’t see him as it is minor ! So when my son goes blind they might see him
Visited November 2023
Eden Court Medical Practice has not yet replied.
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Review titled Booking an appointment
Rated 2 stars out of 5
by Kenneth Sims - Posted on 06 October 2023
Your Airmid appointment booking app is completely and utterly useless. Please review. Similarly so is attempting to book appointments on System online.
Visited October 2023
Eden Court Medical Practice has not yet replied.
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Review titled Great follow up
Rated 5 stars out of 5
by Mary Parkes - Posted on 13 October 2023
I have been to this practice a few times over the past month with a recurring problem. The doctor I saw listened, and unlike previous experiences, followed up on my problem and I have just had a message with the suggestions for my next episode. I feel positive and very grateful.
Visited October 2023
Eden Court Medical Practice has not yet replied.
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Review titled Great practice and staff.
Rated 5 stars out of 5
by John Graham - Posted on 09 August 2023
I have read some of the negative reviews and am totally baffled, my family and I have experienced nothing but 100% total satisfaction with all aspects of Eden Court. Today I sent a request via email to the surgery requesting an appointment for the flu jab within 30 minutes I had a reply with a date and time. I would really recommend people to use either Systemline or the Eden Court Webb site to request appointments, order medication, ask for a phone call etc etc these systems really work. In my opinion Eden Court are the best surgery in Birmingham by far.
Visited August 2023
Eden Court Medical Practice has not yet replied.
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Review titled very good service above and beyond
Rated 5 stars out of 5
by susan edwards - Posted on 14 February 2023
very happy with the quick service from doctors and reception. i received a reply within a day usually within hours. when calling reception i did not have to wait too long to talk to someone. doctors surgery is clean and not too busy. on a few occasions my son not been well and doctors have seen them within hours and fitted him in and check him out and took there time to give a full examination. thank you to all the staff and doctors keep up the good work.
Visited February 2023
Eden Court Medical Practice has not yet replied.
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Review titled Excellent in every way.
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2023
My wife & I have been patients at this practice for the last 15 years & in that time we have always had excellent service & help. Everyone goes out of their way to be helpful & supportive. A real family practice.
Visited January 2023
Eden Court Medical Practice has not yet replied.
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Review titled Fantastic.
Rated 5 stars out of 5
by Mary parkes - Posted on 12 October 2022
Hello. I visited the surgery today on a pre booked appointment and saw dr pham I think - room 15. She was fantastic. She listened and gave me time and was very thorough in her explanations. She forwarded me some literature to read and really made me feel in charge of my health. Thank you again. Mary parkes
Visited October 2022
Eden Court Medical Practice has not yet replied.
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Review titled Superb
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2022
Excellent local GP's surgery. The receptionists have always been polite and although busy cheerful. Overall excellent Doctors and would recommend.
Visited June 2022
Eden Court Medical Practice has not yet replied.
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Review titled Brilliant GP Surgery
Rated 5 stars out of 5
by Will Moody - Posted on 10 June 2022
Appointments always available, helpful staff who are always very welcoming. Experienced doctors, nurses and paramedic who spend time to explain things simply and provide you with a plan of treatment. Fast service and overall a fantastic GP practice!
Visited June 2022
Eden Court Medical Practice has not yet replied.