East Shore Partnership - Ratings and reviews
Reviews
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Review titled too long for any answer to my health problems
Rated 2 stars out of 5
by Anonymous - Posted on 03 February 2024
i had an x ray two weeks ago and i am told to wait 3 weeks for a phone call to tell me the results. I have just had cancer treatment along with a hernia which cannot be treated for 3 to six months therefore it is massively important that this surgery gives me hope that at least you can give my what is wrong with may back the wait of all these medical problems does not give a patient any sort of hope in trying to get better.
Visited February 2024
Review titled East Shore Partnership
Replied on 06 March 2024
Dear Patient, Thank you for taking the time to give us feedback on your recent experience with the surgery. We are sorry to hear about your recent experience not being a good one. If you would like to discuss this further please email the surgery directly. You can find all of the information on our website on the contact us page. Thank you East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by Coombs L - Posted on 02 January 2024
The staff so very friendly and helpful, very patient with other patients I noticed. Reception staff great , all very good .
Visited January 2024
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 04 January 2024
Thank you for your positive review. I will pass on your feedback to the team.
Provided by Working Feedback
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Review titled My experience
Rated 3 stars out of 5
by Owolabi G - Posted on 05 January 2024
Well, the only thing that stood out was that, there was a prescription at the end of the day but sincerely speaking there's need for improvement in the way patients are being attended to. Nobody wish to be sick or suffer from one ailment or another but when there's such there should be urgent and quick approach to everything.
Visited January 2024
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 11 January 2024
Dear Mr Owolabi, Thank you for taking the time to give us feedback on your recent experience with the surgery. The surgery does have a urgent triage list every day, which opens at 8am and is work through by our duty team. Depending on the medical issue will depend on what appointment is offered. This could be a urgent or routine, telephone or face to face, an appointment with a outside service such as MSK and can be booked with either a doctor or one of our clinicians. Thank you, East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by Gant D - Posted on 08 January 2024
Being given all the necessary information on my Asthma symptoms and reason why I needed a change of medication. Very helpful, polite and professional and thoroughly checked my past history and records before changing my medication. Once again many thanks East Shore.
Visited January 2024
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 11 January 2024
Thank you for your positive review. I will pass on your feedback to the team.
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Hiller B - Posted on 05 January 2024
The doctor was very polite for helpful and understanding The only problem is getting an appointment in the first place
Visited January 2024
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 09 January 2024
Dear patient, Thank you for taking the time to give us feedback on your recent experience with the surgery. I am happy to hear that you found our doctor to be polite, helpful and understanding. I am sorry to hear that you found making an appointment a problem. Depending on the medical issue will depend on if the appointment will be a urgent or routine, telephone or face to face, and either with a doctor or one of our clinicians that work at the surgery. Thank you East Shore Partnership.
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Review titled My experience
Rated 4 stars out of 5
by Shergold E - Posted on 23 January 2024
I’m very disappointed that I’ve got a liaison on my back and l was told to go private because they don’t do it and she said l could have cream to put on to stop inching no l can’t have that x
Visited January 2024
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 26 January 2024
Dear Patient, Thank you for taking the time to give us feedback on your recent experience with the surgery. We are sorry to hear that you was disappointed about the advise you was given. If you wish to discuss this further please email the surgery. All details can be found on our website. Thank you, East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
I was seen within a minute of arrival. Everything I wanted to know was explained clearly and professionally.
Visited January 2024
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 26 January 2024
Dear Patient, Thank you for taking the time to give us positive feedback on your recent experience with the surgery. We will pass on your comment to the team. Thank you East Shore Partnership.
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Review titled My experience
Rated 5 stars out of 5
by New B - Posted on 02 January 2024
The nurse was very professional and informative yet showed empathy for my situation which was refreshing and kind.
Visited January 2024
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 09 January 2024
Thank you for your positive review. I will pass on your feedback to the team.
Provided by Working Feedback
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Review titled My experience
Rated 2 stars out of 5
by Woodhead S - Posted on 02 January 2024
The staff couldn't find us on the system, or our appointment. The doctor ignored my father and said he was fine. He was hospitalised the next day with something that they should have been able to spot.
Visited January 2024
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 09 January 2024
Dear Mr Woodhead, Thank you for taking the time to give us feedback on your recent experience with the surgery. I am sorry to hear that your experience was not a good one. If you would like to discuss this further please email the surgery. Thank you East Shore Partnership
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 17 January 2024
I was sent a link to send in a blood pressure result which I did. I heard nothing back and when I checked on SystmOnline which was 5 days later about a prescription I requested there was a form on there from the day after my BP result was put in asking me to do BP testing for a week as it was high. Nobody informed me of this. The service from the surgery has really gone down hill.
Visited January 2024
Provided by Working Feedback
Review titled East Shore Partnership
Replied on 26 January 2024
Dear Patient, Thank you for taking the time to give us feedback on your recent experience with the practice. I'm sorry to hear that your experience wasn't a good one. If you would like to discuss this further please email the surgery and we can look into this for you. All details can be found on our website. Thank You, East Shore Partnership.