Earls Barton Medical Centre - Ratings and reviews
Reviews
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Review titled Awful Level of Service
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
I requested a letter from the doctor confirming my long term health conditions at the beginning of January and, having followed this up with a phone call the following day, I was advised it would take three weeks. The day after this (day 3), I received an email confirming receipt and that it would take 21 working days to do the letter. It is now working day 25 since I sent my request in and I have followed up with 3 phone calls, 2 in person visits and, 1 email and I have been fobbed off and ignored every time. My most recent email has not been responded to and I am still waiting for a call back with an update which I was promised 2 days ago. I didn't ask for this letter for the fun of it and there seems to be no regard for the real world consequences of not having this letter and going well over their own specified time limits. Quite frankly, 21 working days to write a letter is a disgusting long time and absurd to make people wait that long but to then go over this and to just not provide any information is such a poor level of service I am looking at other surgeries as I cannot continue to be treated this way.
Visited February 2024
Earls Barton Medical Centre has not yet replied.
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Review titled Receptionist
Rated 4 stars out of 5
by Jason French - Posted on 24 January 2024
Always extremely difficult to get through on the phone to make an appointment at this surgery but I think this is the case at most surgeries these days. Anyway, the reasoning for this review is the lady behind reception today (24th Jan) was really lovely. She really couldn’t have been anymore helpful and made the visit to the surgery a pleasant experience. Just thought she deserved some recognition for doing such a wonderful job. Thank you.
Visited January 2024
Review titled Earls Barton Medical Centre
Replied on 26 January 2024
Our Practice staff were happy to receive such lovely feedback. All of our staff work extremely hard to support our patients and a feedback like these mean so much to them. Thank you very much. Earls Barton & Penvale Park Medical Centre
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Review titled Constantly cancelling my appointments
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
In the last month I have had extreme pain to which over the phone I was prescribed high strength pain relief tablets and when I then was able to get an appointment in person with a doctor to discover the reason for the pain. My appointments were cancelled, this happened 4 times. I then ended up having to have an emergency surgery due to the chronic pain, this all could have been avoided with proper GP support. I am now off work sick for another month. To make matters worse my follow up appointment post surgery and discharge has now been cancelled. This has truly impacted my life and my families life.
Visited March 2023
Review titled Earls Barton Medical Centre
Replied on 26 January 2024
Thank you for your feedback. Please contact the surgery discuss this in more detail as it is important for our management team to understand what happened. Kindly contact the surgery and ask to speak to the Operations Manager at your earliest convenience Our sincere apologies. Kind regards Earls Barton & Penvale Park Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
I have had the misfortune since Xmas to need to call 3 times and every time I have called ( have had to wait a little while each morning between 5-15 mins but this is to be expected) the receptionists have been helpful and considerate ( I always explain my symptoms) . Each time this has resulted in an appt and the drs I have seen have been lovely ( one at each surgery as Earls Bart), patient and informative. I would recommend this practice. I have been a patient here for 25 years
Visited January 2023
Review titled Earls Barton Medical Centre
Replied on 26 January 2024
Our Practice staff were happy to receive such lovely feedback. All of our staff work extremely hard to support our patients and a feedback like these mean so much to them. Thank you very much. Earls Barton & Penvale Park Medical Centre
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Review titled This practice needs reviewing
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2022
Every time I call i have been told that there is no appointment but the fact is that there is no doctors on the site and that why i can't be seen. Example is the 1st of June 2022. There was no doctor in ether Erls Barton or Penvele Park Medical Centre on that day but they make out that there is no appointment left. I also put 2 formal complaints with them a year ago and still no one got back to me about it. I am now waiting for 2 years and 4 months to get to fertility clinic and nothing is being push forward wich is having a devastating impact on my life as you can imagine. The staff is always rude and just wat to get rid of you because they can't be bothered to deal with anything. They always making out they haven't got a clue what im talking about when i call regarding the fertility clinic referal and each time i have to explain and the whole process starts again and each time they tell me different things. I feel extremely confused and drained by all this. I feel i will never get anywhere with them and it's just very upsetting for both me and my husband. They should be ashamed of them self's.
Visited May 2022
Review titled Earls Barton Medical Centre
Replied on 06 June 2022
Dear Patient, we are sorry to read our services did not meet your expectations. I would like to assure you we always have a clinician on site and we offer a same day appointment service and these can get booked fairly quickly due to the increasing demands on the practice. If you have concerns regarding an existing complaint which has not been resolved please kindly re-submit via email and we will be happy to look into this for you. For any further concerns regarding your care and treatment please contact the surgery to speak to the Manager. Regards Earls Barton & Penvale Park Medical Centre
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Review titled Very helpful reception staff
Rated 4 stars out of 5
by Anonymous - Posted on 18 May 2022
I called at lunchtime hoping to get an appointment for my son. Unfortunately no appointments were available but the lady on reception kindly arranged for the out of hours doctor to call me, who gave us an appointment for that evening. Very helpful receptionist.
Visited May 2022
Review titled Earls Barton Medical Centre
Replied on 06 June 2022
Our Practice staff were happy to receive such lovely feedback. All of our staff work extremely hard to support our patients and a feedback like these mean so much to them. Thank you very much. Earls Barton & Penvale Park Medical Centre