Eagle House Surgery - Ratings and reviews
Reviews
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Review titled Best care going
Rated 5 stars out of 5
by Jim Flannery - Posted on 12 March 2024
I have an on going problem and the care this practice has given me is first class, this particular doctor has even been ringing me weekly to check how I am
Visited March 2024
Eagle House Surgery has not yet replied.
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Review titled Access impossible
Rated 3 stars out of 5
by Jessica Sorleti - Posted on 21 February 2024
I try to make an appointment for my son from Monday morning, today Wednesday after trying to access Patch online at 8am (impossible to have slots available) at 8.01am I phone the GP, 42nd in the waiting queue, after 48 minutes the answering machine answers telling me no appointments available, to call back tomorrow morning (I've been trying since Monday!!!!!). I went to the pharmacy where I was given a medicine but with the recommendation to speak to the doctor as soon as possible, but what do I do if this is not possible?
Visited February 2024
Eagle House Surgery has not yet replied.
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2023
Really heavily disappointed with the type of service and behaviour of the person who described herself as the supervisor when I asked to speak to someone senior she gave me an excuse to prevent me from speaking to someone more senior I have tried the last 3 days to get an appointment via phone and online today I waited 38 minutes only to be told there are no appointments and I should book online via patches which I have tried to do so also but I cannot reset my account and have been waiting for the reset email/s since Monday the staff are very short with there answers and behaviour which feels like they are trying to get rid of you as quickly as possible like it’s a production line I do not believe I was treated as a person and I definitely believe that the time or consideration was not taken given what I was trying to explain to them the funny thing is they can be rude and sarcastic towards me but there are several posters up about not abusing staff I wonder why that is so they can abuse me by being difficult sarcastic and abrupt without taking into account my situation and offering a textbook response I feel like I am talking to robots because there is no emotion or empathy displayed by a minority of staff or ruin the image for the majority of good staff that if your lucky you’ll get to deal with your query the service has massively deteriorated over the years I really don’t look forward to dealing with Eagle House because I know what to expect and that’s a lot of stress and headache when they should be looking after there patients and not fobbing them off
Visited November 2023
Eagle House Surgery has not yet replied.
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Review titled Needs training
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
My son had a blood test last week and asked the receptionist if it was a fasting one he was told it was so fasted.This was not a fasting test as he had had no food or drink he was very dehydrated which made the blood test difficult to do. I mentioned this to the receptionist today as he has had to be re tested she was wearing a manager’s badge,her reply was sorry I wasn’t here surely as a manager she should be training the receptionists to check not give out miss information.
Visited August 2023
Review titled Eagle House Surgery
Replied on 14 August 2023
We apologise for the fasting test confusion during your son's recent blood test. This shouldn't have happened, and I'm sorry for any inconvenience caused. We appreciate your feedback and understand the frustration you expressed regarding the receptionist's response. We take this matter seriously and will address it internally to ensure our staff receives proper training and guidance.
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Review titled Fantastic gp surgery
Rated 5 stars out of 5
by James flannery - Posted on 13 June 2023
Was at eagle house today. As always the receptionists were helpful and friendly. Saw my doctor ( who I’m not allowed to name) and went through two on going problems with me. Never feel rushed when being dealt with. At the end of sorting me out was told they would call me on Friday to see how I am. First class care as always
Visited June 2023
Review titled Eagle House Surgery
Replied on 14 August 2023
Thank you for your review we always appreciate positive feedback and it is nice to know you are happy with the service we provide.
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Review titled Received patches appointment in 10 days.
Rated 2 stars out of 5
by Roshnee - Posted on 17 June 2023
I manage to get through online patches eventually and receive an appointment in 10 days. This is just unreasonable time limit. This practice is getting worse year by year. They don’t care about patients, I don’t know how they run as GP practice.
Visited June 2023
Review titled Eagle House Surgery
Replied on 14 August 2023
I apologise for the delay in securing an appointment and any inconvenience caused. Your feedback is crucial, and I want you to know that we take it seriously. We're actively working on reducing wait times and improving our service. Your insights are valuable in this process. we realise appointments on patches every day and often these appointments are booked very quickly, an alternative would be to call the practice directly on 020 8805 8611 to book an appointment.
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Review titled Disgraceful surgery
Rated 1 star out of 5
by Nurul chowdhury - Posted on 17 May 2023
It’s been 4/5 weeks trying to get appointments but unfortunately can’t. Either patches or phone I called every day but always said no appointments. How come there Cqc Good ?? Can’t believe it it’s should be poor
Visited May 2023
Review titled Eagle House Surgery
Replied on 13 June 2023
Dear Mr Chowdhury, please accept my apology for the delay in responding to you. As I explained to you, you have been sent several text messages since March asking you to book an appointment via the link at the bottom of the text and you do not need to call the surgery to book an appointment when you receive such texts. I can see that you booked an appointment by clicking on the link at the bottom of the text. Unfortunately the link will only last for 7 days and it will expire. I hope this information has helped you to book an appointments via text when you receive a message in future.
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Review titled Very unlikely service for Patient
Rated 1 star out of 5
by Mahammad Valaei - Posted on 16 May 2023
Customer service is very low and no respect the patient And not doing properly Services for pension.
Visited March 2023
Review titled Eagle House Surgery
Replied on 13 June 2023
Dear Mr Valaei, Thank you for your comment, however I am confused as to which service you require and I apology that you felt the customer service is very low. It is difficult to give information to patient who is no longer registered at Eagle House Surgery as you have been registered at a Surgery in Enfield Town since November 2020. If you require information on your medical records your current surgery will be able to provide this for you. I hope you find this information helpful.
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Review titled Ridiculous appointment service
Rated 1 star out of 5
by Denise Clarke - Posted on 16 February 2023
Been trying to get an appointment for my husband, in order for him to get a repeat prescription for his blood pressure, results from prostrate test and follow up from a knee procedure. All appointments gone from 8.15am. Unable to book online. Tried calling, receptionist unable yo book an appointment. How can a GP not be accessible? Receptionists advice "call 111". Absolutely ridiculous. Please consider working people in your appointment system. Not sure how they expect us to sit on a phone, while on transit. My suggestion (and a feasible one) have a number of appointments that can be booked by the receptionist, online, or via the ridiculous patches system. So infuriating! Surely the GPs or Practice manager can sort something out before my husbands dies from neglect!?
Visited February 2023
Review titled Eagle House Surgery
Replied on 21 February 2023
Dear Mrs Clarke, Thank you for your comments I am sorry you feel the appointment service is ridiculous. With regards to your husbands repeat prescription he has not requested his medication since April 2022, when he advised the doctor, he no longer wanted to take them. Due to the laps in not requesting his medication he needs to see a clinician and an appointment has been arrange for him. We offer patients who has a long-term condition an appointment with a specific clinic where his medication and condition can be reviewed and monitored, there are also appointment available in the evenings and weekends which I understand you were offered. With regards to results, we ask patients to call the surgery, or you can go online to access your results. If a result needs to be followed up a doctor will contact the patient direct and arranged an appointment with them. I hope this helps explains your frustration.
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Review titled Very caring and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
Very nervous when I attended but my doctor put me at ease with reassurance. it went smoothly and I was kept informed of everything that was taking place. Very happy with the care and service
Visited February 2023
Review titled Eagle House Surgery
Replied on 13 June 2023
Thank you for your comments the doctors and staff at the surgery try to do their best to keep patients informed of their concerns. Your comments are much appreciate.