Dr S H H Zaidi & Partner - Ratings and reviews
Reviews
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Review titled Disgrace to the NHS
Rated 1 star out of 5
by Lee Irwin - Posted on 22 April 2024
This practice unfortunately is a disgrace to the NHS, showing no thought or care to its patients. Their handling of booking appointments is a total farce, making it impossible to get an appointment when unwell. The reception staff, although initially polite, show no compassion or care about the situation & just state “this is our policy?” They even lie about doctors not being present on site when this is not the case. We followed their instructions to contact 111, who got us an appointment to see the pharmacist. The pharmacist said that my wife definitely needed to see a GP urgently & advised to contact to the GP surgery back explaining his findings & that he recommends my wife to be seen straight away. When this was relayed to the GP surgery they stated that she could book an appointment in 2 weeks or she’d have to phone at 8am tomorrow to join the lottery to try & get an appointment but with no guarantee she would get one. The normal scenario is all appointments get booked in the opening 15-20mins of calls, where you are on the phone at 8am & sit in a queue (often getting cut off) to then be told there are no more appointments. They never seem to take into consideration the severity of what the issue is with the patient, no care just very business like, shameful what our NI contributions go towards. GP surgery’s should be there to care for people in it’s community, not just use them to generate profits from the NHS. I would never advise someone to join this surgery & I recommend this surgery to be investigated in how it’s run.
Visited April 2024
Dr S H H Zaidi & Partner has not yet replied.
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
Call at 8 as instructed to make an appointment number 7 in the que. get to number one and get cut off. Dial straight back now number 13. Receptionist answers sorry no appointments. No attempt to sort the issue just call back at 10,50
Visited November 2023
Dr S H H Zaidi & Partner has not yet replied.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Cavell Lodge - Posted on 04 July 2022
As a care home we have received weekly GP ongoing reviews for our service users including throughout COVID. The GP has been very approachable and supportive and as a manager this has put my mind at rest. The GP responds quickly to any requests we have and medication is regularly reviewed. We cannot fault the service we receive and all our service users are happy with the treatment they receive. That's why we feel this is an outstanding service.
Visited July 2022
Dr S H H Zaidi & Partner has not yet replied.
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2022
You can never get an appointment at this surgery. You would think as they have 3 branches you would be able to access care but all they ever tell you is call 111 or go to A & E. We never had this issue before our surgery merged with the Eastwood Medical Group. You may as well not have a doctor.
Visited June 2022
Dr S H H Zaidi & Partner has not yet replied.