Dr Nabi - Ratings and reviews
Reviews
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Review titled very good surgery
Rated 5 stars out of 5
by inderjit singh - Posted on 20 March 2024
good experienced and well trained doctors. listen to your problem very nice and gently. receptionist are very friendly. try to organise appointment with doctor as soon as can.
Visited March 2024
Dr Nabi has not yet replied.
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Review titled Strange Practice
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
I have joined this surgery in the latter part of last year. I was met firstly by a nurse who's initially question for me, was about my religion (red flag). I have not had much engagement since with this surgery since. I have submitted a request for a repeat prescription over a week now. I have also notified the receptionist that am out of my regular medication. She was reassuring and said "its with the GP." This has been a reoccurring theme for the last week with no action being taken. If basic patient care is not being met, should I worried about the competence of staff at this surgery?
Visited January 2024
Dr Nabi has not yet replied.
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Review titled Worst reception experince
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
Phoned the reception with an enquiry and the receptionist is so rude and hang up the call even before i finish speaking, I had to wait for 1hr in the line to get my call answer and she just hang up. Had similar experience earlier, In the online it shows they are currently accepting new patients, i submitted the joining form but didn't hear back for a month, so i phoned the reception to find the status and the answer i got is try somewhere else, why can't they just let us before hand, we should have tried another GP, waste of time, worst service i had even seen in all these years
Visited April 2023
Review titled Dr Nabi
Replied on 18 April 2023
We are very sorry to hear of your experience. We will be discussing your comments in our practice meeting. The phone call recording will be listened to and the relevant member of staff will be interviewed. We are accepting new patients online, however we require some additional information that the patient are asked to complete during the registration process. The turn-around time for new registration is currently between 1 to 2 weeks and we will ask the relevant staff the reason(s) for this delay. We are very sorry for your experience and if you still not registered with a GP surgery then come down to the surgery and ask for the practice manager and your registration will be facilitated imminently given that you waited for over a month when our current turn-around is between 1 to 2 weeks for registration. We are not sure of your unique circumstance for this delay but will investigate this and take remedial actions for any shortcoming from our reception/registration team.
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Review titled From experience would say best Surgery in Slough.
Rated 5 stars out of 5
by Basit A - Posted on 07 October 2022
I am not the best of health but still would like to give facts about the service that I have received from Cippenham Surgery over the years. I would like to appraise all staff and Doctors for all there efforts and excellent service. The all deliver effective and very efficient service at all times. Every one at Cippenham Surgery has there own skill set, all staff are very polite professional and deliver high standard of service including all the Doctor's at times it is over and beyond one's expectations! I have seen and have received excellent service over the years and I would like to thank you all for your efforts.
Visited October 2022
Review titled Dr Nabi
Replied on 13 October 2022
Dear A Basit Thank you very much for your feedback and for your words of encouragement. We are very pleased to learn that you found our staff to be professional and who have treated you with politeness. We are also delighted to learn that you found our service delivery to be effective and very efficient. We hope to maintain the very high standard of service delivery that you received in your experience and very pleased that the doctors exceeded your expectations for the services that you received over the years. We welcome both positive and negative feedbacks and constructive criticism so that we can continuously review our services to maintain the very high level of service delivery expected by all our patients. We share and discuss feedbacks within our meetings with the view to improving our services and to rectify any shortcomings. We aim to deliver a service that is tailored to the needs and requirements of each individual patient in a caring and dignified way. Thank you very much. Mohammed Anis Practice Manager
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Review titled Poor Customer Service
Rated 1 star out of 5
by Habeeb Mohammed - Posted on 19 July 2022
I am very disappointed by the customer service provided by the surgery. I booked appointment for my daughter 13months old for travel vaccine and was given appointment date as 19th July 2022 at 13:00 as we went to surgery after waiting for 20min at reception was told vaccine not in stock. It was 40 degree temperate and we came all the way to the surgery with our 13month baby there was no cutesy call from practice informing regarding vaccine stock My wife was told to take it privately if needed. I didn't expected such inhuman service from such professional bodies. Atleast a cutesy call or text could have saved our journey with my daughter in souring sun. I hope Manager take his responsibility seriously and take necessary action on this. Kind Regards, Habeeb
Visited July 2022
Review titled Dr Nabi
Replied on 22 July 2022
Dear Mr Habeeb Mohammed We are very sorry to hear of your experience. Recently after the pandemic and as travel restrictions have lifted, there has been a surge in the number of people travelling. Comparatively we have seen a huge demand for travel vaccinations. We ordered ample supplies of travel vaccinations but our suppliers have run out of stock of certain vaccinations, and in your case Hep A junior. We apologise as there were several patients booked in the week and the day that your child was booked for the jab and due to miscommunication between the reception and nursing staff this error happened. You rightly pointed out that someone should have contacted you. We are sorry for this and appropriate measures have now been put in place to avoid such incident in future. Please accept our sincere apologies for the inconvenience that this has caused you and your family. If you would like to discuss further the actions being taken then feel free to ask to speak to the practice manager. Thank you.
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Review titled Terrible Practice
Rated 1 star out of 5
by Khan - Posted on 21 July 2022
This practice has been my family’s surgery for years. Most of the staff are kind and helpful however some of them are too lazy! Some of the doctors don’t even bother to do actual checks and help you, they can’t communicate clearly through the phone while the receptionists aren’t trained enough to do their own jobs! It’s absolutely ridiculous to have to call over 80 times to even reach them and it’s worse that they waste time asking personal questions whilst “booking” you in. Half the time the surgery is closing and the doctors are always “too busy” to see any patients. I hope the practice hires new doctors and receptionists who actually care about their patient’s wellbeing and a sufficient amount of staff to attend to the patients. I’m very disappointed.
Visited July 2022
Review titled Dr Nabi
Replied on 22 July 2022
We are very sorry to hear of your experiences. All our staff work to their optimum to serve all our patients. However if you feel that they are not performing to your expectations then please ask to speak to the practice manager who will be most happy to listen to your particular concerns and will take appropriate measures to ensure that the service that we operate is suitable to all our patients.