Becontree Medical Centre - Ratings and reviews
Reviews
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Review titled The practice is a massive let down
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
You're lucky if you can get a face to face appointment, as when you phone at 8am all the appointments are gone. I have had issues with ordering a repeat prescription, as I keep asking for it to be added to the NHS app, but I keep getting told I have to email the request instead, which never gets passed on to the chemist. I have had an ongoing issue since 2018 in which I just keep getting referred to other places then referred back to the gp and then stick on a random medication for X amount of weeks. Last September a consultant from KGH wrote to the surgery to ask them to refer me to Barts. In February when I phoned the surgery I was told it was still sitting on a desk and it would be sent off. In April when I phoned again as I hadn't heard from Barts I was told it hadn't been done and I would need to speak to the gp again! I have also had a letter to book a cervical screening, which I had booked an evening appointment, due to working 9-5, only to receive a text to say it had been cancelled. When I phoned to ask why I was told "I'm not allowed to say why but it's due to staffing issues" I asked if I could rebook the appointment for another day only to be told there was only day appointments available. I explained that I work 9-5 so I am unable to attend a day appointment. The receptionist then said "well you can't have a late one because the nurse has decided to only work from 9-12:45, and we only have one nurse". I already suffer with anxiety issues having to deal with phoning in the first place, and these experiences are not helping. I feel like o am being let down as a patient and I am seriously considering changing surgery's. This one is a joke, but it seems that the punchline is at the patients expense.
Visited April 2024
Becontree Medical Centre has not yet replied.
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Review titled Very Helpful, Serving community
Rated 5 stars out of 5
by Astrid - Posted on 07 February 2023
I came several times for the day appointment, receptionists were friendly and booked a slot for the day. The appointments were on time. GPs were helpful and gave helpful advice. Prescription was issued within 2 hours after GPs issued. Much appreciated, thank you for helping us
Visited February 2023
Becontree Medical Centre has not yet replied.
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Review titled Frustrating beyond belief
Rated 1 star out of 5
by Christopher Treloar - Posted on 28 February 2023
My wife collected my repeat prescription and ended up paying £47 as my GP had re-sent a previous prescription that was only needed once last month and never requested again. I stopped taking my anti-depressants because I was so fed up of using this practice. Every time I request my medication there is an issue. Now I've been charged £47 when the doctor should only have sent one prescription. Constantly I feel let down by this practice.
Visited February 2023
Becontree Medical Centre has not yet replied.
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Review titled Should be closed or change management
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
I would rather sit in a&e for 4 hours than calling them, because i know it wont get answered or get an appointment,i kept calling for the whole week daily around 80 calls but never got answered and i gave up and ended up going to a&e. this place needs to shut down
Visited September 2022
Becontree Medical Centre has not yet replied.
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Review titled Good appointment
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
I called the Dr's and got app that day. Dr was very helpful and I left with medication I needed. Receptionist very helpful.
Visited July 2022
Becontree Medical Centre has not yet replied.