Delamere Medical Practice
Delamere Avenue, Stretford, Manchester, Lancashire, M32 0DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Catherine T - Posted on 04 August 2023
I cannot fault in any way the experience I had with this particular appointment from start to finish. I find the online booking system very easy to use and got an online appointment within 2 weeks. The email acknoqledgement was followed by an email that recommended I see a First Contact Practitioner for my issue rather than a GP. I was happy to do this and got a speedy reply back with an appointment and confirmation of what a First Conrltact Practioner can do. This included requesting blood tests, xrays , scans and referral to other services. My appointment was a great experience and very thorough. An xray was requested and 20 minutes after my appointment finished I had already attended Trafford General and had the xray as the electronic system was so efficient and the process so clearly explained to me. I also received a separate email with further information to assist with my issue whilst awaiting the results.
Visited August 2023
Delamere Medical Practice has not yet replied.
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Review titled Fabulous practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
Reception are always rushed off their feet but always provide a brilliant service, call you back when they say they will and are polite and helpful. I feel I am able to be seen in a timely manner. This doctors practice also have a mental health nurse and I wish all other practices had this as seeing them has saved my life. Given me the answers I needed. Felt supported and listened too. Excellent service to have on site. Thank you to everyone at this practice for all you do.
Visited August 2023
Review titled Delamere Medical Practice
Replied on 13 November 2023
Dear patient, thankyou for your kind review. I am pleased to hear that you are happy with the service we provide at the surgery. I will pass your lovely feedback onto the team. Best wishes Lewis Supervisor
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Review titled Thank you
Rated 5 stars out of 5
by Stephanie A Oldroyd - Posted on 09 June 2023
I have had so much help, from reception through to, Nurses and GPs. The staff have all been fantastic and helped me from general enquiries to appointments with the medical staff. Thank you all. Stephanie
Visited June 2023
Delamere Medical Practice has not yet replied.
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Review titled Impressed with online appointment system
Rated 4 stars out of 5
by CatherineT - Posted on 16 June 2023
I messaged the practice at 8.50am on 13/6/23 via the online appointment system as I needed a priority appointment. I received a message back at 9am confirming an appointment at 11am the same day. I understand that the surgery had had some cancellations that morning however the system worked very well.
Visited June 2023
Delamere Medical Practice has not yet replied.
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Review titled Excellent health professionals, awful booking system
Rated 4 stars out of 5
by Amanda - Posted on 11 May 2023
All the health professionals I have seen at this practice since I transferred - GPs, Physio, Podiatrist - have all been wonderful. They listen and take the time to explain things properly. However, the appointment system is appalling. I recently spent weeks telephoning trying to rearrange an appointment because I could not access the form at the limited times it's available. After many failed attempts, I ended up holding in a queue for 40 minutes before I could speak with someone. Such a shame because you are treated so well once you are seen and it could be a barrier to accessing good health care for many people.
Visited May 2023
Delamere Medical Practice has not yet replied.
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Review titled Computer says no
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
Rang up saying I was in pain, said no appointments. Got diagnosed and treated elsewhere and rang up again as just need a top up prescription for pain relief. Appointment for 2 weeks time! Does this practice just expect people to be in severe pain for weeks at a time?
Visited May 2023
Delamere Medical Practice has not yet replied.
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Review titled Helpful staff
Rated 4 stars out of 5
by C Flood - Posted on 18 April 2023
I telephoned the practice regarding a couple of queries I had and the person I spoke to was friendly and professional and resolved my questions quickly and to my satisfaction without making me feel a nuisance for calling
Visited April 2023
Delamere Medical Practice has not yet replied.
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Review titled Poor appointment system
Rated 2 stars out of 5
by Pat - Posted on 18 March 2023
Rang 8am on 17.3.23 to arrange telephone appointment with a doctor. Receptionist logged request for me as I had no access to the internet .Received a text which advised appointment would be on 24 March 23 ...one week later ! Rang back and explained needed to speak to to a doctor today as had symptoms a few days and not improving. Receptionist arranged telephone appointment for later that day. Received 2 texts ...one to say appointment between 3.30-4 and one to say at 4pm. I did not receive a telephone call. I know the NHS is struggling however this is not acceptable and symptoms are much worse today.
Visited March 2023
Delamere Medical Practice has not yet replied.
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Review titled Cancellation of Appointment
Rated 3 stars out of 5
by Terence Ashworth - Posted on 22 March 2023
Very understanding of my reason for future non attendance due to work. Had my new appointment within 5 minutes
Visited March 2023
Delamere Medical Practice has not yet replied.
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Review titled Caring and professional practice
Rated 5 stars out of 5
by Catherine T - Posted on 12 March 2023
I was unsure if I needed to see a Dr or nurse face to face and on phoning the surgery I requested the callback option rather than wait in the queue. I received a callback and even though there were no on the day appointments left I was given a face to face appointment for the following day. My appointment was very thorough and I was very impressed that bloods were actually taken during my appointment. I was also placed in the system for a 2 week referral to a hospital for further tests
Visited March 2023
Delamere Medical Practice has not yet replied.