Culcheth Medical Centre - Ratings and reviews
Reviews
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Review titled Great GP telephone experience
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
I phoned the GP to discuss test results. Receptionist arranged for the nurse to call me back. Nurse called back but I was unable to speak due to work so agreed to call me on another day. GP called to discuss analysis of results, again due to work I couldn't speak properly and GP agreed to phone me back which she did on the same day. Great conversation, she listened to me, especially as the person that did the scan didn't provide the same details in the results as they did to me on the day. The GP asked how I was, symptoms etc. and confirmed the referral I needed had been made, and provided other follow up care. I think this GP surgery is great anyway but this GP was fantastic. Clear knowledge, reassuring professional manner. Thank you.
Visited April 2024
Culcheth Medical Centre has not yet replied.
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Review titled Outstanding Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2024
I have contact the surgery on 2 occasions in the past 4 weeks. Both times I completed the online form in the morning and received a call by 9:30 confirming my appt. The 2nd time my appt was the same day. The GP and Practice Nurse I had consultations with were efficient and listened to my concerns. Whilst the phone lines can be busy using the online form service has simplified things and is very easy to use.
Visited April 2024
Review titled Culcheth Medical Centre
Replied on 14 April 2024
Thank you very much for your feedback, which will be shared with our practice team. We appreciate you taking the time to comment on our services.
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Review titled Rude inconsiderate dont listen
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Cannot get through on the phone, tried, tried , tried number 10 in a que, then cut off. Web site always non functional "Spat" always comes up not accessible. Call in and ask for a service, you are treated like an you dont know what you are talking about, staff dont listen or dont know how to work the system????
Visited February 2024
Review titled Culcheth Medical Centre
Replied on 26 February 2024
We are sorry that you had difficulty getting through to the surgery. The telephone lines are extremely busy but our staff are answering calls as quickly as they can. We are switching to a new telephone provider on the 4th of March, so patients will be able to request a call back instead of hanging on the line. If you would like to speak to one of the managers about your experience, please get in touch. You can email us directly at culcheth.mc@nhs.net If you are getting the "Splat" message when accessing the website , then you possibly need to clear your browser settings. Thank you
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Review titled Very poor telephone service
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
After trying numerous times to get through to the surgery to make an apt, constantly phoning from 8.25 a.m. just to get an automated message to say phone back later. When tried to get onto website this was not available - a problem!!! I have Ipf and am feeling quite unwell - how on earth do you get to see a doctor these days : With great difficulty !
Visited January 2024
Review titled Culcheth Medical Centre
Replied on 14 April 2024
Thank you very much for your feedback. We are sorry to hear that you were dissatisfied with the service provided by the practice. We have been working hard to make positive changes in regards to the telephone system and the online consultation forms. We have increased the daily capacity for Anima, the online service, and have switched to a new telephone provider on the 4th of March. The new service allows patients calling in to select a call back instead of waiting on the line at busy times. This has vastly reduced the waiting times for patients. Please let us know if you have any difficulty contacting us in the future. Thank you .
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Review titled Frustrated caller
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2023
Don't bother trying to telephone this practice. I waited on the phone on 3 occasions today. The automated voice told me I was first in line on all 3 calls. But all calls cut off after 30 mins without being answered.. Next time I want to contact them I will call at practice in person . Less frustrating.
Visited April 2023
Review titled Culcheth Medical Centre
Replied on 20 April 2023
We are sorry that you had difficulty getting through to the surgery. The telephone lines are extremely busy but our staff are answering calls as quickly as they can. If you would like to speak to one of the managers about your experience, please get in touch. You can email us directly at culcheth.mc@nhs.net Thank you
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Review titled Unacceptable and Inadequate phone service
Rated 1 star out of 5
by Wendy Owen - Posted on 14 March 2023
The receptionist staff who answer the phone do not treat you with dignity or respect. It takes far too long to get through to a receptionist. Typically it can take more than 10 minutes for a receptionist to answer a phone call. Phone calls to the surgery have often taken more than 30 minutes to be answered. Hence the message on the system says that if you are waiting for more than 30 minutes a sound will be made and you will be requested to ring back. If you stayed on for 30 minutes then your need is urgent! It took 19 minutes for the call to be answered. I was third in the queue. Receptionist are not trained adequately and have responded inappropriately to patients in the family.
Visited March 2023
Review titled Culcheth Medical Centre
Replied on 15 March 2023
We have a robust complaints procedure within the practice and will investigate any complaint thoroughly. Please deal with us directly so that we can answer your complaint. Thankyou.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Dr P Harrison - Posted on 22 December 2022
I just wanted to recognise the fantastic thanks support and medical attention I received when I was away from Culcheth. I explained over the phone that I was in Dorset as my brother was poorly, but how I had been bitten by a dog and was worried about an infection. Your administration team were fantastic and sent me the links to take pictures for the Doctor. The doctor called me back promptly and prescribed antibiotics that the administration team organised for me to collect in Poole, Dorset. The actions relieved the stress of caring for my brother, who I sadly lost this morning, whilst caring for my health. The service could not have been better, Tricia
Visited December 2022
Review titled Culcheth Medical Centre
Replied on 14 April 2024
Thankyou very much for taking the time to provide feedback regarding the services provided at Culcheth Medical Centre .
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Review titled sample drop off
Rated 1 star out of 5
by Sikiru Ogungbola - Posted on 22 July 2022
I attended the surgery this morning to drop off a sample. There were 3 staff seating at the reception doing nothing but chatting to each other. I had to get their attention to tell them why I was there. One of them said to me that the samples had already been collected and I responded that I am not bothered about collection, I just wanted to drop it off as instructed by the blood test nurse. She kept on repeating herself for about 3 or 4 times and I gave her the same response. Eventually she told me to leave the sample there and I left.
Visited July 2022
Culcheth Medical Centre has not yet replied.
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Review titled Fast efficient service
Rated 5 stars out of 5
by Sts - Posted on 27 June 2022
Despite missing my telephone appointment with a doctor II managed to get the receptionists who were extremely helpful to get a repeat call the same day! Was seen the same day, had a positive experience and can’t fault the service!
Visited June 2022
Review titled Culcheth Medical Centre
Replied on 14 April 2024
Thank you for your feedback. Your comments have been shared with the practice team, we are always happy to help.
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Review titled Quick and Positive Response As Always
Rated 5 stars out of 5
by Ian R - Posted on 26 April 2022
Got through on the phone in ten minutes given that I started eighth in the queue. Reported the problem to helpful receptionist and was told that a GP would ring me back about lunchtime. Got a phone call from GP about 12:30. Described symptoms (infected elbow) and asked to come in at around 4:30 pm so the GP could check - seen - prescription issued and medication in my hand at 5:15. Thanks
Visited April 2022
Review titled Culcheth Medical Centre
Replied on 26 April 2022
Thank you very much for your review of our services. We will pass them onto our team. Shelley Moores Practice Manager