County Surgery - Ratings and reviews
Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
According to this Surgery's opening hours they close at 6:30pm on a Friday. I called at 4:10pm and gave up holding after 15 minutes despite the automated message stating I was the only person in the queue. I really don't think anyone was there to be honest.
Visited February 2024
Review titled County Surgery
Replied on 06 February 2024
Dear Anonymous, Thank you for taking the time to post a review; we appreciate all feedback received from our patients and can only apologise that we did not meet your expectations on this occasion. I can assure you that the Practice doors and phone lines are open until 6.30pm Monday to Friday. Whilst I cannot comment on why your call was not answered on this occasion without more details, we can assume that the reception team were busy speaking with other patients on the telephone or dealing with a patient in the surgery. We will always try to give our patients as much time as they need when contacting us, which may cause delays to others and we would ask for your understanding with this. We hope your enquiry has now been dealt with to your satisfaction. County Surgery
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Review titled Stock issue of vaccination
Rated 3 stars out of 5
by Anonymous - Posted on 11 September 2023
I am worried about my newborn baby vaccination,I call 20th August this year for book an appointment,but they said vaccine is not available it may b come in stock,11 September 2023,today I call again,but they again said vaccines come in next week.I don't know what I do,or is it effect of delay vaccine to my newborn health .
Visited September 2023
County Surgery has not yet replied.
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Review titled No compassion
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
Receptionist was left on her own. When I arrived 4mins late had to wait for her for her to tell the person on the phone to hold while she books me in.. 5mins later. The doctor then cancelled my appointment because I was 10mins late! Even though it was not my fault. Left me to call 111 to deal with the pain and big infection I have on my body! Very uncaring. I will be looking to change GP surgery.
Visited June 2023
Review titled County Surgery
Replied on 06 July 2023
Dear Patient I am sorry to hear about your concerns. Please feel free to contact me via my email complaints@countysurgery.com to discuss in more detail. Thank you Sally, Patient Relations Manager
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Review titled Great practice and a great experience
Rated 5 stars out of 5
by Mary Rose - Posted on 22 September 2022
I telephoned for an appointment to see the GP and my call was answered without being placed into a queue. I was told that I would receive a telephone call that same morning, which duly happened. I received a text message and was asked to send a photo image and on completion of that request, was given a face to face appointment. When I arrived at the surgery my wait was minimal and on seeing the GP, was duly advised and treated. Whilst there I asked the GP if they preferred this new approach and was told that it allows them to see more patients on a daily basis. Well it doesn’t get better than that, does it. My experience was perfect and I cannot thank my GP enough for making the whole process so easy and convenient. I have been with this practice since a child so have seen many changes over the years and have always recommended to my friends and colleagues. I would like to say a big thank you
Visited September 2022
Review titled County Surgery
Replied on 03 January 2023
Dear patient, Thank you for your positive feedback regarding care you received at our practice. I appreciate you taking the time to confirm that the process we use to triage and arranging face to face appointments was a pleasant experience for you. As your Patient Relations Manager I will ensure that your feedback is shared with the team. Kind regards, J.Clarke - Patient Relations Manager