Conway Road Medical Practice - Ratings and reviews
Reviews
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Review titled First rate patient care, thank you.
Rated 5 stars out of 5
by Peter Howard - Posted on 03 January 2024
I attended for an emergency situation today. All staff were helpful, courteous & very professional. My wife & self were so impressed with the care received. Thankfully I got an emergency appointment on ringing the practice & everyone from the receptionist through to the GP & nurse specialist were without doubt amazingly helpful. We feel so fortunate to be registered with this practice.
Visited January 2024
Review titled Conway Road Medical Practice
Replied on 03 January 2024
Thank you Mr Howard for submitting your feedback on your service received today from this practice. We are delighted that you received such good care and I shall pass on your comments to the whole team who really welcome positive feedback Kind regards Pam Wilson Practice Manager
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Review titled Poor Service
Rated 1 star out of 5
by Afara Welch - Posted on 05 December 2023
It took 3 days and six phone calls to get an appointment which then was only a phone appointment - no specific time was given so I had to wait all day got a call at 6:30pm when i was getting my children ready for bed. No options on phone appointment it’s either take it or leave it. Then spoke to a doctor I’ve never dealt with before (i have an on going condition), every appointment has been a different doctor so constantly explaining. Tedious and frustrating only to be told they can’t do anything. Nothing done. Super poor service.
Visited December 2023
Review titled Conway Road Medical Practice
Replied on 03 January 2024
Good afternoon Ms Welch. Thank you for submitting your feedback on your experience with this practice. I have reviewed your comments but cannot see that you are registered with Conway Road MP based in Sale Cheshire. It may be that you were attending with a family member or friend. I would like to speak with you to gain a better insight as to your issue so we can address and improve any aspects of our service that are not meeting expectations. Please could you call me on 0161 973 1151 and I can hopefully assist you. I am truly sorry that you received poor service from your GP Kind regards Pam Wilson Practice Manager Conway Road Medical Practice 80A Conway Road Sale Cheshire M33 2TB
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Review titled Excellent surgery
Rated 5 stars out of 5
by Dean - Posted on 21 September 2023
I've been going to this surgery for now well 31 years never had a single problem receptionists are always very helpful and accommodating, never struggle to see a GP, always go above and beyond. The doctors I've seen have always been caring and compassionate and always get and problems or ailments sorted promptly, thank you for all your care and support everyone
Visited September 2023
Review titled Conway Road Medical Practice
Replied on 25 September 2023
Good morning Dean Thank you so much for leaving your review on the practice. We are delighted to hear your comments about our services. I will make sure the team see your comments as it does give us all an uplift knowing what we do is appreciated Kind regards Pam Wilson Practice Manager
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Review titled Poor practise
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Recieved text from practice to have bloods and then make appointment with a nurse . Had bloods and they have no record of the text they sent baffling. Since the pandemic this surgery does as little as possible it takes weeks to get a appointment and even then it's over the phone. The pandemic is over so go back to normal and be there for your patients instead of doing as little as possible. Personally I think it's shameful.
Visited June 2023
Review titled Conway Road Medical Practice
Replied on 14 June 2023
Dear Patient The practice and GP management team are truly sorry to hear that you have not experienced good service from the practice. We currently have pre bookable and on the day face to face appointments available every day to see a GP. Also face to face appointments with nurses each day. We appreciate that sometimes the wait to see a clinician in advance is sometimes longer than we would like but we are working hard to make this better. Throughout the covid pandemic we continued to see patients face to face where appropriate and necessary. Naturally we did try not to bring in patients unnecessarily during the lockdown periods but once these were lifted our doors were opened to the system we had pre pandemic which meant majority of appointments with the GPs are face to face. This is what our patients said they preferred but we do still retain some telephone and on line slots for those who request this means of consultation. We can assure you that all our team work extremely hard, often late into the evenings and weekends to make sure we provide the best possible care we can however we have noted your comments and will reflect on our service levels and make improvements where we can We would like to reassure you that we will be looking at our service following your review. We take all comments seriously. If you would like to discuss your personal situation please contact myself at the practice Thank you again for placing a review Kind regards Pam Wilson Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 April 2023
this medical practice is fab. My go to Doctor is Dr b. I find her profession, friendly and reassuring. All the staff are lovely and you do get an appointment that particular day if they feel you need it. The place is clean. I would definitely recommend this medical practice.
Visited April 2023
Review titled Conway Road Medical Practice
Replied on 14 April 2023
Thank you for taking the time to post your comment. The practice works very hard to provide the best possible service and care for all our patients and we really appreciate your recommendation. I have passed your comments onto Dr Burlington and our team Kind regards Pam Wilson Practice Manager
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Review titled efficient, very caring and prompt
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
I have been with this surgery for 3 years, reception staff and doctors are always courteous , responsive and caring, they have never failed me or my wife when we asked to see a doctor. Despite the immense pressure on GP surgeries and shortage of doctors, they continue to deliver excellent service each time on time, thank you.
Visited October 2022
Review titled Conway Road Medical Practice
Replied on 07 October 2022
Thank you so much for this review of our practice and staff. We all try our very best every day to ensure good, safe patient care and it is great to receive acknowledgment like this. Pam Wilson Practice Manager
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Review titled Fabulous practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2022
Excellent practice. The gps are so caring and always get an appointment. The receptionists are always so helpful.
Visited July 2022
Review titled Conway Road Medical Practice
Replied on 31 August 2022
Dear Patient - thank you so much for taking the time to review your experience with our practice. We are delighted that you are pleased with the service you receive from all the team. I have passed on your comments to everyone here Kind regards Pam Wilson Practice Manager