Claremont Clinic - Ratings and reviews
Reviews
-
Review titled Great doctor
Rated 5 stars out of 5
by Gary - Posted on 12 April 2024
I went to see the doctor today and left feeling very positive after my appointment. The doctor was very thorough, listened carefully and took time to explain the symptoms and recommend a course of action. I recommend the practice and doctor very highly. Thank you.
Visited April 2024
Claremont Clinic has not yet replied.
-
Review titled Very helpful Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
I recently had an operation and needed a sick note as the points of incision hurt every time I exert myself. So I called the surgery to request a sick note so I could rest a bit more to heal internally. The clinic was super quick and got a sick note arranged immediately.
Visited April 2024
Claremont Clinic has not yet replied.
-
Review titled Friendly and efficient
Rated 4 stars out of 5
by Catherine Mclean - Posted on 27 March 2024
Although I waited about 10 minutes the Dr was friendly and apologised for the delay. He set me at ease and was approachable, patient and I felt helped and heard.
Visited March 2024
Review titled Claremont Clinic
Replied on 04 April 2024
Thank you for your positive feedback and understanding. We hope to continue providing a high standard of care.
-
Review titled Hours on hold - terrible service by reception
Rated 2 stars out of 5
by Anonymous - Posted on 06 March 2024
I called yesterday and was on hold for over 20 minutes before getting an answer, the receptionist was not helpful. They promised to send me additional information immediately via text but never sent it, and abruptly hung up on me. I rang back later in the day, 30 minutes before close time (seemed reasonable) and was told I am second in the queue, after 35 minutes of being on hold listening to the migraine inducing hold music I gave up. I am writing this review while on hold, currently at 30 minutes, for the whole time the automated voice has said I am number 1 in the queue - I am astonished at how long it takes to get a phone call answerered by my local GP - never mind getting an appointment which after over 1h.30 on the phone I still haven't managed to do.
Visited March 2024
Review titled Claremont Clinic
Replied on 04 April 2024
Dear Patient, We apologise for you recent experience at our practice. The practice has had numerous technical problems with our telephone provider. However, since your review, we have managed to rectify some of the problems. Patients will now have an option to to receive a call back from our reception. This will be initiated when the 4th caller is in the telephone queue . We hope this will improve our services. Thank your patience, understanding and your valuable feedback. Suki Practice Manager.
-
Review titled Good
Rated 5 stars out of 5
by Muhammad Usman - Posted on 21 March 2024
Dr listen my problem calmly.over all Great experience. Didn’t wait for even second. As I did my self check in and went upstairs my make appeared on TV screen. Have toilet facility in GP.
Visited March 2024
Review titled Claremont Clinic
Replied on 04 April 2024
Thank you for your positive feedback which our staff will be delighted to receive. We endeavor to continue to provide high quality patient care.
-
Review titled Excellent Practice, A Few Issues
Rated 4 stars out of 5
by Anonymous - Posted on 31 March 2024
Claremont Clinic is excellent - the new building is clean and modern and reception staff were smiling and friendly, although a bit slow and did not notice the queue being quite long. The phones are always too busy but it is good if you go in person or if you book online. The lift is quite bad in the building - it is slow and does not tell you what floor you are on and seems to always be breaking down and causing reception problems. Our whole family have been seen by the team here over the years and there are some excellent doctors here - special mentions to Dr kj, Dr sa, Dr c, Dr b and Dr cl. They have always been happy to help and take their time with all ofus. Their suggestions and prescriptions have almost always been spot on and when they are not sure, they have referred us. Dr c has done some surgeries on my brother and myself in the past for lumps that we had and he did an excellent job. Nurse A has been excellent in caring for our family, taking the time to do our injections and check up on my mums diabetes. Thank you to you all for looking after us. The reason we have not given five stars are because of the reception and lift issues and also there is one of the newer doctors who we feel we need to highlight, Dr ra - she was quite rude in separate appointments with my mum, my nephew and my sister over the past year. She was rolling her eyes and muttering under her breath and at times she seemed bored. Her suggestions felt like she was not addressing their problems but sending them off in the hope that someone else would deal with their issues - which they did in the end as we saw other doctors here who were much better. We will avoid seeing her in the future and don't recommend anyone to book. If these issues are dealt with we would give the clinic five or more stars as it is a really good GP for the area.
Visited March 2024
Review titled Claremont Clinic
Replied on 04 April 2024
Thank you for your constructive feedback which we will pass onto our team members. With regards to the telephones, we have experienced numerous technical problems and set backs. We apologise for this. However, since your review, we have managed to rectify some the problems. Patients will now have an option to to receive a call back from our reception. This will be initiated when the 4th caller is in the telephone queue. We hope this will improve our services. Thank your patience and understanding.
-
Review titled Understaffed, broken system
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2024
Getting an appointment here, let alone getting through on the phone line is a joke. I called and was 9th in the queue, exactly one hour after I call and was still waiting- “transfer failed”. Called back and was then 12th in the queue after waiting an hour!! Whenever I visit in person there seems to be no more than one person answering phone calls, and only one person serving the queue of people inside the clinic. This is an accessibility issue that affects all patients. It’s an absolute joke. They need more staff available at the desk as you’re wasting everyone’s time.
Visited March 2024
Claremont Clinic has not yet replied.
-
Review titled most professionally managed surgery
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
claremont clinic is the most professionally managed GP clinic after attending a and e at newham hospital I was advised to take appointment with gp i went to clinic at 8 am and the surgery opened in time I wanted urgent appointment and I was offered 9.40 am and doctor attended me in most professional way understood my visits to a & e and diagnosed and assured speedy recovery the new look of surgery is very patient friendly i wish all the success to surgery
Visited March 2024
Review titled Claremont Clinic
Replied on 04 April 2024
Dear Patient Thank you for your positive feedback regarding your recent consultation and experience. Your comments are valued and will be shared with the team members. We will endeavor to provide a high standard of care. Practice Manager Suki Rattu.
-
Review titled Hopefully Back on Track
Rated 4 stars out of 5
by Robin Newby - Posted on 20 March 2024
This consultation was relaxed and useful. The doctor created a welcoming atmosphere and was happy to explore the history and particulars of the condition I was presenting with in a pleasant way, explaining clearly what it might be, the reasoning for this and the best action to take. I felt confidence in the GP’s judgements and proposed investigations. Really very impressive how quickly the refurbishment of the Clinic has been completed providing more consultation rooms which will hopefully the Clinic to keep up with demand. My only disappointment was being seen 40 minutes after the appointment time.
Visited March 2024
Review titled Claremont Clinic
Replied on 04 April 2024
Thank you Mr Newby, we really appreciate your consultation feedback. We hope to continue to provide high quality care. We apologise for the waiting time but, unfortunately, we can never anticipate the length of consultations due to individual patients needs on that particular day. We are pleased that our patients are enjoying the newly refurbished premises. This was our goal.
-
Review titled Great service and great doctors
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
In my opinion, it's the best gp practice in the area. The admin staff and clinicians are all very efficient. The Dr I saw today was very efficient and on point.
Visited March 2024
Review titled Claremont Clinic
Replied on 04 April 2024
Dear Patient, We really appreciate the positive comments. Thank you, I will ensure that this is shared among our practice team who will be grateful for their recognised efficiency and hard work. Suki Practice Manager