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City Road Medical Centre - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Really friendly and caring

    Rated 5 stars out of 5

    by Anonymous - Posted on 05 September 2023

    New patient here and have a great experience each time I have contacted the surgery. Really happy I joined here, keep up the good work!

    Visited July 2023

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    City Road Medical Centre has not yet replied.

  2. Review titled Terrible

    Rated 1 star out of 5

    by Mandy - Posted on 06 April 2023

    Foot infection unable to get an appointment except for 2 weeks time . Receptionist not empathic and very very rude . I am shocked at the level of service which is terrible. They really do not care about patients at this surgery . I had an appointment last week as I was recovering from an assault I had to wait over 45 minutes once I’m the surgery and I saw no patients leaving after being seen I had to get up and ask the surgery was the doctor in that day . I was going to complain then about the waiting times but I didn’t . The week thing is they don’t care if you complain they encourage it as long as they are not held accountable . This is exactly what’s wrong with the health service no accountability when something goes wrong and a death occurs . I cannot walk to the walk in so I’m just going to sit here and if it turns gangrous then so be it because nobody cares . Appalling service the surgery should be closed down and as soon as I can get another doctor I will be registering with another surgery . Not that they care . Receptionists are very inexperienced and blasé it really is not a way to run a surgery

    Visited April 2023

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    Review titled City Road Medical Centre

    Replied on 11 April 2023

    Dear Mandy, thank you for your review. Please can I check that you are complaining about the right City Road Medical Centre? We are in London, and we have a total triage service, which means that patients are dealt with on the day by our GPs and clinicians. Happy to discuss this if you are complaining about us, however, if it is City Road Medical Centre in Birmingham, please can you delete it and direct it to them. Many thanks, Cathrine, Practice Manager

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  3. Review titled Great

    Rated 5 stars out of 5

    by Roushan - Posted on 05 February 2023

    I use e-consult and always get a call the next day. GPs are very nice and very helpful. Can see patients face to face ASAP if needed. Great work to all staff. Thank you

    Visited February 2023

    Report as unsuitable

    City Road Medical Centre has not yet replied.