Cirencester Health Group - Ratings and reviews
Reviews
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Review titled Great people but not enough of them
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
How long should it take to get through to reception. I was number 3 in the queue with messages interrupting the music to tell me how useful the website is. The reminder letter I received informed me I should phone. Suddenly the music stops and the ring tone can be heard 12 minutes later the ring tone can still be heard. I hung up. Same storey last September and October.
Visited February 2024
Cirencester Health Group has not yet replied.
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Review titled Dire facility
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
No appointments ever available, you have to call back on the day they ‘release’ a batch of appointments - at 8.30 to have any chance of an appointment. Online services are extremely limited and more often that not handled with bureaucracy to the extreme.
Visited July 2023
Cirencester Health Group has not yet replied.
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Review titled Exceptional staff
Rated 5 stars out of 5
by Jennifer Kiely - Posted on 22 June 2023
I would like to thank the receptionists and nurse for all their help. Very polite and informative. The nurse I saw was exceptional in the way I was treated and put me at ease on both recent visits.
Visited June 2023
Cirencester Health Group has not yet replied.
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Review titled Appointments
Rated 1 star out of 5
by Samantha Richardson - Posted on 02 May 2023
Being only able to book appointments at 8.30am, feels completely ridiculous, you are on hold for over 30 minuets with people who are wanting to be seen same day to book an appointment in the future. What happen to the online system, it feels like a backwards step rather than enabling. I travel to work most days at 8.30am, so this is not helpful in getting an appointment.
Visited May 2023
Cirencester Health Group has not yet replied.
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Review titled Website
Rated 4 stars out of 5
by Anonymous - Posted on 19 May 2023
I find the website really limited, with time restraints on when you can ask a question or ask for sick notes etc. these things should be open at all times & at the weekend.
Visited May 2023
Cirencester Health Group has not yet replied.
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Review titled Telephone calls
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2022
We are advised to call the surgery but its almost impossible to get an answer. Please do something so that telephone calls can be answered. Today I have had to call three times as two calls simply failed after 12 and 20 minutes. In all I waited over thirty minutes to eventually get a response. It's not fair on patients or on the staff either.
Visited June 2022
Cirencester Health Group has not yet replied.