Church Street Practice - Ratings and reviews
Reviews
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Review titled Disinterested, rude, couldn’t care or just over worked
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2023
I do repeat prescriptions, have not been able to get a particular drug for 14 months. Told it’s unavailable but no alternatives offered or advice given. The only communication I have is a text from the surgery telling me it’s closed (3 times in as many months for staff training). Crikey - what are they being trained to do - be rude, disinterested, belligerent?? Cannot recommend this practise. Go anywhere else…..
Visited December 2023
Church Street Practice has not yet replied.
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Review titled incompetent reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2023
waited in the queue today and spoke to receptionist who said that she couldn't hear me and that it kept cutting out. She could hear me some of the time asked for my date of birth etc, then cut me off. I phoned back to say I'd been cut off to which the reply was ' How can I help you?'Not sorry at all, absolutely dreadful.
Visited October 2023
Church Street Practice has not yet replied.
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Review titled What a shambles compared to pre covid
Rated 2 stars out of 5
by Simon J - Posted on 26 May 2023
Phoned today at 13:49 told number 28 in que, programmed for call back, after 1 hour nothing so called again at 15:00hrs told my number was not 3 in que, this remained the same for 35 minutes before i moved to caller number 2. The phone system at this practice is shockingly poor, seems no pride or real care about patients being able to speak to someone, after nearly 2 hrs got to the front and was answered by receptionist, i asked if possible to speak to a diabetic nurse or could i have a call back as the nurse had changed my medication i that i am suffering with blinding headaches, i wanted to know if i could stop the medication. Was told by receptionist that earliest available appointment would be 8 June 2023 (13 days time), when i mentioned the length of time was told nothing i could do and that i should call 111. Whilst i support the NHS the service is really not fit for purpose and patient care has gone to the back of the que. Very very frustrating
Visited May 2023
Church Street Practice has not yet replied.
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Review titled Very bad administration and rude nurse practitioner
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2023
New to the local area? Think twice before registering with this surgery. They are totally inept with their administration. The doctors are nice and helpful and sometimes they utilise paramedics to assist with demand, all of whom are great. They lose prescriptions and take days to sign them off which is difficult when medication is required urgently. Had dealings with a nurse practitioner today who was passive aggressive and very quick to jump down your throat over an administrational error that was their fault as a surgery. Rude, and not acceptable. Newbury Street have worse Google reviews but seem to fare better on here. Will be moving across shortly.
Visited February 2023
Church Street Practice has not yet replied.
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Review titled A good practice, was so pleasantly suprised
Rated 4 stars out of 5
by Anonymous - Posted on 16 June 2023
Having moved into the area in the last year, I have been delighted with the service at Church Street. My last surgery had no econsult, no call queing system, so you had to just try ringing everymorning, and hope you got through before all the appointments 2 weeks ahead had gone. Usually, you just got the engaged tone! So, have used the e-consult, and Drs have phone back within the 48 hours (more like within a day). Got appointments after the econsult within 3 days. My assigned Dr is lovely, and very attentive. Not so keen on the onsite pharmacy (Lloyds), they are very unhelpful and quite curt with it. Other than that, I am happy with Church Street, long may it continue :-)
Visited October 2022
Church Street Practice has not yet replied.
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Review titled Doctors very helpful, Reception staff are not!
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2022
This morning I witnessed an elderly non-english speaking lady collapsing at reception, the whole situation wasn't great and it wasn't the fault of the receptionist but the response wasn't good - a patient who was an A&E nurse actually stepped in to take control. But further today, the way my family have been spoken to and treated has been less than understanding and demeaning. I appreciate the pressure of work and COVID, but the whole telephone/call back service is totally unreliable - missed calls, no voicemail messages, ghost calls and just no calls, then insinuation that I might not be telling the truth. I wanted help and advice, I've literally just been insulted repeatedly. Thank you!
Visited July 2022
Church Street Practice has not yet replied.