Chevin Medical Practice - Ratings and reviews
Reviews
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Review titled Very friendly and Professional
Rated 5 stars out of 5
by Sandra M. Jones - Posted on 02 March 2024
Visited this practice today. Staff very helpful and Doctor very pleasant and made me feel at ease....excellent service. The nursing staff are always so friendly and helpful.........excellent practice, thank you all.
Visited March 2024
Review titled Chevin Medical Practice
Replied on 25 April 2024
Dear Sandra, Thank you for your lovely review. Feedback such as this is greatly appreciated by our team. Best wishes, Jenny - Practice Support Manager
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Review titled Great practice
Rated 5 stars out of 5
by John Woodcock - Posted on 03 January 2024
shingles jab,nurse was very helpful and friendly On time and obviously knew her job. My husband went as well but did not require a jab as he had his when he was 70
Visited January 2024
Review titled Chevin Medical Practice
Replied on 05 February 2024
Thank you - our friendly team work hard to ensure that our vaccination clinics are super efficient. Jenny - Practice Support Manager
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Review titled Blood Tests taking over a month for results.
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
So I had a rerun of blood tests recently, Although I was fortunate to find a calculation and for them to get me in the next week for the test. The results come back from the lab and I'm told I will have to wait a month to speak with a doctor regarding the results. This is horrendous either there's follow up actions that are needed or they're saying there's nothing to be concerned with however to hold the patient in suspense is just cruel. My wife also had a blood test recently, to which they said they didn't get it to the lab ontime and have sent her to redo the blood tests at the hospital. I've never had as much trouble with quality of care as I have had at this practice.
Visited July 2023
Review titled Chevin Medical Practice
Replied on 09 August 2023
Thank you for leaving a review. Please accept my apologies for any upset caused; I understand that waiting for any test result can be a worrying time. With regards to blood tests, we generally allow a minimum of 5 working days for results. Where test results are normal, we do not, as stated on our website, routinely call patients to advise. All results, however, are reviewed by a clinician and, where action is required, instructions, including appropriate timescales, are directed to our administrative teams. This could be, for example, to call the patient and arrange a GP appointment within 2 weeks, or to call the patient and arrange a nurse appointment with in 4 to 6 weeks. Any urgent matters are dealt with as a priority. Test results are also available to view via the NHS App. The majority of feedback we receive is extremely positive, with our clinical and administrative teams working together to provide a high quality of care, though I am sorry to hear this is not your experience. I would be very happy to discuss this with you - please contact the Practice to speak to me should you wish. Jenny Firn - Practice Support Manager
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Review titled Ninety Nine percent Great
Rated 5 stars out of 5
by Maxene - Posted on 25 May 2023
This practice have served me for 23 years. If they can’t get you in they send you to Otley! There is genuinely only one problem with this surgery and that is the car parking!! Too many new houses being built and no bigger practice! Modern surgeries are very complex to operate and the answer machine is a pain to listen to…. You can always have a favourite Doctor though don’t expect to meet with them again unless you can wait a month! Now I would love to know why you have to wait a month. Do Doctors only work part time. Is it just a hobby for them, sometimes? I have found Reception to be fantastic and I’ve used them sadly, hundreds of times. I wish to say “ Thankyou” to the reception team especially for always looking after me.
Visited May 2023
Review titled Chevin Medical Practice
Replied on 07 June 2023
Thank you for leaving a 5* review. Where possible, we are happy to book you an appointment with your preferred GP, however, more urgent appointments will be booked with the first available clinician within the appropriate timescale. The telephone message is constantly reviewed and updated to reflect current issues. Our hard-working Reception Team are always happy to help. Best wishes, Jenny – Management Team
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Review titled Lovely staff and great care
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
I am always greeted kindly by the receptionists and the GPs have also shown me great empathy and care. Thank you so much, everyone.
Visited January 2023
Review titled Chevin Medical Practice
Replied on 25 January 2023
Thank you for appreciating our caring and dedicated team with such a positive review. Jenny - Management Team
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Review titled Wonderful caring staff
Rated 5 stars out of 5
by Mr SW - Posted on 20 January 2023
I would like to thank all the staff at this practice for the outstanding care and compassion they show. They have helped me enormously, especially recently with some serious problem's. I have always felt able to ask for help and have never felt rushed or undeserving. They are a credit to the medical service in all roles. Thanks again.
Visited November 2022
Review titled Chevin Medical Practice
Replied on 25 January 2023
Thank you for taking the time to leave such a positive review - this is greatly appreciated by our hard-working team. Jenny - Management Team
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Review titled Useless better off seeing a vet
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
Today I found out that I have been removed from the surgery and would have to find a decent doctor, This information was only told to me when I phoned the doctors to find out why they had not contacted me about a referral to a specialist, as they said they would over 3 weeks ago I have had no letter informing me that I was no longer at the surgery, originally I received a referral for physio, after I spoke to the physio they informed me that I needed to be referred by my Gp to the specialist, I was then put through to the surgeon,s secretary who was extremely helpful but had not received any referral from my GP, it would appear that I was lied to about my referral by the GP, I was then not only lied to by the practice management but deliberately miss led and promised to sort the referral out and contact me about the outcome, but they infact did nothing, leaving me to believe that a referral had been made, I find the disregard for simple acts of professional conduct lacking, in both reception staff and doctors I would avoid this surgery and see not even a good vet a trainee would do better than most of the doctors
Visited October 2022
Chevin Medical Practice has not yet replied.
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Review titled Brilliant asthma review
Rated 5 stars out of 5
by Pippa S - Posted on 14 October 2022
My asthma control has been all over the place since July due to stress, extremes of temperature, bereavement and secondhand smoking. I changed inhalers but had another exacerbation when I got a cold last week so went to see the nurse today. The whole experience was brilliant. The receptionist was working quietly through the 9am queue and helping everyone supportively. The nurse was an absolute star. My asthma is normally very well managed so I have needed the minimum of input to date. I came out with an updated asthma action plan, rationalised inhalers and clarity on my technique with a spacer. I also had the opportunity to talk a bit more about my recent bereavements and been given a hug. I went out feeling a little tearful but relieved and happy. My asthma feels better already just for having had the consultation and I feel that I will now regain the control I lost over the summer. Thank you so much
Visited October 2022
Chevin Medical Practice has not yet replied.
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Review titled Appointments
Rated 1 star out of 5
by Inpatient - Posted on 09 June 2022
Was told I had a 11.15 appointment at 11.45 I rung receptionist to ask why I was not called at 11.15 her response was just because its been booked in for 11.15 the doctor can ring you anytime between 8am and 1pm or later in the day if running behind and if I have a problem with that take it up with the doctor. Receptionist are the problem and think they are above anybody else .not surprised people struggle to see doctors with this kind of system
Visited June 2022
Chevin Medical Practice has not yet replied.
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Review titled Great team at the practice
Rated 4 stars out of 5
by Ester - Posted on 11 June 2022
I moved to Chevin Medical practice from another surgery during the pandemic and had no issues since, I'm so pleased with the care. The team are really accommodating of my family's needs. The GPS are particularly helpful and knowledgeable. The last few conversations I had with my GP were life changing, I know this will have a significant benefit to my health and wellbeing.
Visited June 2022
Chevin Medical Practice has not yet replied.