Chellaston Medical Centre - Ratings and reviews
Reviews
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Review titled Like trying to win the lottery getting an appointment!
Rated 1 star out of 5
by Ali - Posted on 14 March 2024
Never any appointments online, you can no longer queue outside and get an appointment, can't get through on the phone. Utter shambles. I pay £1000's a month in tax i expect a basis service like being able to actually get an appointment without my blood pressure going through the roof at the actually thought of even needing to book a none existent GP appointment!
Visited March 2024
Review titled Chellaston Medical Centre
Replied on 14 March 2024
Sorry to hear of the issue you are having. If you would like to submit a formal complaint please follow the processes outlined on our website: https://www.melbournesurgery.co.uk/information/practice-policies/#Complaints-and-Suggestions
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Review titled Can't get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
The staff always seem friendly and although they now offer a call back service rather than calling, it is still impossible to get an appointment. You're told to go online and book slots at specific times there's still no appointments. Call back specific days when the calenders are released, still no appointments. I've been trying for months ammd the only option is to go and sit in the walk in centre, which my reason for visiting doesn't suit. Its a shame, I'd really just like to speak to my GP, but I don't even know who that is any more.
Visited January 2024
Chellaston Medical Centre has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
I don’t have any complaints about the GPs themselves and if you want to see a nurse it’s not normally too difficult to book. However, it’s almost impossible to actually get an appointment to speak to a GP. You can only book appointments for that day on the phone. They won’t let you book in advance at all even for non-urgent appointments so you have to keep phoning back at 8am every day and sit on hold for ages only to be told that all the appointments for that day have already gone and you’ll have to try again tomorrow. The online appointment booking is just as bad. I’ve been trying to get an appointment for about 2 months now and keep the website open on my phone at all times and refresh it several times a day in the hopes that one day I might get lucky but so far no joy! I’ve given up and have now registered with another surgery in the hopes that I might finally get to speak to someone!!
Visited October 2023
Chellaston Medical Centre has not yet replied.
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Review titled Never any appointments!
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
Been living in Chellaston for over 10 years now..at first it wasn't so bad, but now to get an appointment is practically impossible! I've even been to the surgery to make appointments, only to be told they can't give me appointments there and then. They told me to set up an online account and book through that system. I still can't get any appointments! I'd hate to think how seriously ill patients must feel! Yet the surgery make a big deal about abusive patients! To be honest I don't blame patients for getting angry. Whether you're aggressive or not, they just don't help you at all. (I've never been aggressive with the staff btw) This is our health we are talking about and no one is there to help us. The whole system is extremely rubbish. The staff are just robots repeating the same nonsense again and again, telling us they can't make appointments, and for us to call early morning or book online..( but just remember they're arn't any appointments available, so what am I supposed to book?) I think it's been about 4 years since I last managed to get an appointment with my doctor this surgery! And no it's not acceptable to tell us to just go to the hospital if we feel it's something serious. Not all illnesses need the hospital treatment straight away. Sometimes we just need to speak or get the relevant treatment from the doctor. It's very easy to tell people to just make an appointment when they clearly know there aren't any appointments! I'm sick of this whole system the surgery and the staff! I'm not the only one with this problem there's been many people in Chellaston who feel the same.
Visited October 2022
Chellaston Medical Centre has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2022
After a consultation I was told by nurse at the practice to make an appointment with a doctor immediately. Walked from the consultation room to the reception desk and told there weren't any appointments available. Unbelievable.
Visited August 2022
Chellaston Medical Centre has not yet replied.
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Review titled Utterly useless
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2022
It's absolutely impossible to get an appointment. Even a phone consultation can't be booked. Needs shutting down or management change.
Visited July 2022
Chellaston Medical Centre has not yet replied.