Cheam Family Practice - Ratings and reviews
Reviews
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Review titled Lack of empathy and bad attitude
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2024
Appreciate that a receptionist job is hard! But they need empathy and training on how to deal with patients who worried about a condition they might have! Found the receptionist very harsh rude, talking over you!! Not listening! Words used not appropriate! I am well aware that calls are recorded perhaps you could use theses as training material! Aware appointments are a premium! But some things need to be seen sooner rather than later! This has resulted in myself going private! I had been advised by a pharmacist and a GP I see my GP urgently! Unfortunately it happens to fall on a Bank holiday! I have been left disappointed to say the least and truly see how lack of resources, pay and not properly trained staff is impacting on GP staff! Empathy first! Not talking over patients! Listening then trying to resolve the patients problem Not being told Well! We have nothing! Have you been to a pharmacy! I’ll have to speak to my line manager! With a sarcastic tone! Knowing full well I will just be told to call back at 12! Perhaps is they had listened they would have known I’d been to the pharmacy I’ve had a GP where I work look at it and had been advised to get it checked as ASAP!
Visited March 2024
Review titled Cheam Family Practice
Replied on 27 March 2024
Dear Anonymous I am sorry that your experience at Cheam Family Practice didn’t quite match your expectations. We do have appointments available daily for medically urgent matters, we have routine appointments that are released daily, hub appointments and also the ability to be triaged online through our website. I would like the opportunity to investigate your feedback further. Please could you contact me at swlicb.cfp@nhs.net or call and ask to speak to the Practice Manager. We’ll work with you to resolve any issues as quickly as possible.” Kind regards Karen Mayoss Practice Manager
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Review titled Excellent Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
I cannot praise the receptionist who dealt with my call highly enough, she was efficient friendly and helpful.
Visited September 2023
Review titled Cheam Family Practice
Replied on 02 October 2023
Thank you so much for your positive feedback! We appreciate your kind words. We strive to provide the best patient care possible,and we're glad to hear that we succeeded. Thanks again! Kind regards Karen Mayoss Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Jane Cooper - Posted on 29 August 2023
I just wanted to express my gratitude and say thank you to Cheam Family Practice Parkside Branch for promptly fitting me in to see the duty GP, Monday 21 August, at very short notice. I was also moved by the sympathy and kindness of the receptionists in particular. The medication prescribed seemed to do the trick with no side effects whatsoever and I appear to have fully recovered. Many thanks again!
Visited August 2023
Review titled Cheam Family Practice
Replied on 30 August 2023
Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us. I am pleased to hear you have recovered. Kind regards Karen Mayoss Practice manager
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Review titled Exceptional patient service
Rated 5 stars out of 5
by Nicola Fletcher - Posted on 25 July 2023
The staff on reception are very professional and friendly. The GPs and practice nurse that I’ve experienced over the years have been knowledgable, thorough and caring. I want to thank them for doing such a great job in sometimes difficult circumstances. They are an example of how a good GP practice should be run.
Visited July 2023
Review titled Cheam Family Practice
Replied on 02 August 2023
Dear Nicola I have passed your wonderful review onto my team at Cheam Family Practice. Thank you so much for taking the time to leave a review about your experience. Patients positive feedback keeps our team motivated to provide the best care as possible. Kind regards Karen Mayoss Practice Manager
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
The GP I saw at my appointment was really excellent. She treated me with such kindness care and professionalism. I am so grateful to be a patient at this surgery.
Visited May 2023
Review titled Cheam Family Practice
Replied on 02 June 2023
Dear patient Thank you so much for taking the time to leave us feedback and for sharing your experience with us it is much appreciated. Kind regards Karen Mayoss Practice Manager
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Review titled Staff are Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
Most staff, medical and admin, give very good customer service which makes them pleasant to deal with. I believe there has been a significant improvement with regard to receptionists. Medical staff are very competent, thorough and caring. Accessibility with serious matters has been good. Ring back telephone system very helpful. I believe patients should have 1 assigned GP. I wouldn't expect to always see them but definitely for long term health issues and serious short term problems. This allows a rapport to develop and GPs to know a patients history and changes in conditions. It would also give GPs a feedback loop for treatments, ownership and, I believe, job satisfaction; as it would be less "production line".
Visited October 2022
Review titled Cheam Family Practice
Replied on 18 October 2022
Dear patient, Thank you very much for taking the time to provide a review for our practice. It is very much appreciated. As a team we try very hard to provide the best service to our patients, and this has been even more challenging in the recent pandemic. I will ensure that your positive comments are passed onto all of the team. Many thanks again. Karen Mayoss Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
Finally found a surgery that listens and acts on issues, very happy with every staff member I have had contact with.
Visited September 2022
Review titled Cheam Family Practice
Replied on 03 November 2022
Dear Patient we are pleased that you were happy with the service you received. Thank you for taking time to send us your positive feedback. I will share it with our staff members. Kind regards, Karen Mayoss Practice Manager.
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Review titled Nice practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
The dr was brilliant, listened and I didn’t feel rushed. The practice decor needs an overhaul, the reception is ropey and it would have been nice to have been welcomed by the receptionist, but was totally ignored by her.
Visited September 2022
Review titled Cheam Family Practice
Replied on 10 October 2022
Dear patient Many thanks for your review, I am pleased you had a pleasant experience with the doctor. Unfortunately we do not get funded for the decor of the practice but we are aware of this problem and are in the process of addressing this. We’re sorry your experience with reception didn’t match your expectations. It would be helpful to know more information please feel free to contact the Practice Manager Karen Mayoss with any further details. Many thanks again for your feedback. Kind regards Karen Mayoss
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Review titled Brilliant practice
Rated 5 stars out of 5
by Louise Farrell - Posted on 20 July 2022
I rang this morning and was greeted by a really helpful receptionist that booked me with the GP most appropriate for my needs. The doctor that I saw was extremely helpful, informative and reassuring. He gave me the time to ask questions and addressed all my concerns. We are so lucky to have such a great practice. Thank you everyone at Cheam Family Practice
Visited July 2022
Review titled Cheam Family Practice
Replied on 21 July 2022
Thank you so much for your kind words, Louise. We really appreciate you taking the time out to share your experience with us and I will share your comments with my team. Kind regards Karen Mayoss Practice Manager
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Review titled Poor Quality Service
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
I have been with this practice for a while, wanted to move but nowhere else is taking patients on. Waiting a month for a ten minute phone conversation is not really acceptable. Regular mistakes in sharing documentation, arranging follow ups, always locums who are difficult to deal with and unsympathetic. End up being forced to go private for any decent care, which isn't an option to a massive portion of the population.
Visited July 2022
Review titled Cheam Family Practice
Replied on 03 August 2022
Dear Anonymous I am sorry that your experience at Cheam Family Practice didn’t quite match your expectations. We do have appointments available daily for medically urgent matters our routine appointments are approximately a four week wait due to General Practice experiencing significant and growing strain with declining GP numbers, rising demand, struggles to recruit and retain staff and this has knock-on effects for patients. I would like the opportunity to investigate your feedback further. Please could you contact me at swlicb.cfp@nhs.net or call and ask to speak to the Practice Manager. We’ll work with you to resolve any issues as quickly as possible.” Kind regards Karen Mayoss Practice Manager