Chaucer Surgery - Ratings and reviews
Reviews
-
Review titled Excellent Reception Team and practice!
Rated 5 stars out of 5
by Ivor - Posted on 02 February 2024
Excellent Reception Team and overall practice. Professional, friendly and caring, even in the current societal pressures. A practice to be commended and it has certainly helped myself.
Visited January 2024
Review titled Chaucer Surgery
Replied on 02 February 2024
Thank you for your response. Patient Care is of highest priority to us at the surgery and your response shows that we are achieving this. I will pass your review on to the whole team.
-
Review titled Appointments
Rated 1 star out of 5
by Alison Griffiths - Posted on 13 December 2023
I have had 2 messages from chaucer surgery telling me to make an appointment so I can get results from tests I have had,but on both occasions it was impossible to get an appointment. I still don't know whether I need medication or any other treatment. So what am I supposed to do?
Visited December 2023
Review titled Chaucer Surgery
Replied on 14 December 2023
Dear Mrs Griffiths Thank you for your feedback, if you are asking for an on the day appointment then sometimes we may not be able to get you in, however for a results appointment we do have pre-bookable appointments available, I am sorry if you have not been offered one of these and will feed it back to the team. Kind Regards Emma Gaylor Practice Manager
-
Review titled Unrelaible Service
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
Needed a follow up call after a visit to A&E spent 1 week trying to get through to the surgery to get a call back from the Doctor. Still no resolution. Also explained months ago we required something on record from the surgery to assist with my partners PIP claim, first claim denied, we didn't have the proof, now we are currently fighting their decision. 8 days left to get proof for the mandatory reconsideration. Nothing from the surgery, requested this 28th March. Appalling surgery for service. Would not recommend.
Visited April 2023
Review titled Chaucer Surgery
Replied on 20 April 2023
Dear Patient I am sorry you have had a negative experience with the surgery. As your response is anonymous I cannot investigate this further from this comment. Can you please contact the Practice Manager so that I can look into this further for you.