Central Medical Centre - Ratings and reviews
Reviews
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Review titled Keystone Docs?
Rated 2 stars out of 5
by Jeff B - Posted on 23 April 2024
I contacted the surgery in the morning regarding a ‘personal problem’, and the doctor told me to come in that afternoon. Soon later he rang back and told me to go instead to the GUM clinic at St. Helier Hospital, as they had a walk-in clinic. So off I went, but … there is no walk-in clinic. There has not been one since Covid. More than three years before. I would have thought that a doctor would have been aware of that! When I eventually got the tests done, very efficiently, I rang the surgery to get the results. I was given an appointment time, but … guess what? No call back at the appointed time! I waited more than an hour before calling back, and was than informed that the doctor (a different one) had cancelled the appointment - without informing me! - but would call back in the afternoon. Thanks for letting me know! Eventually I spoke to a third doctor, who was excellent, and even agreed to a face to face appointment! For this surgery, one out of three is probably the best you can expect.
Visited December 2023
Central Medical Centre has not yet replied.
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Review titled Great care from GP
Rated 5 stars out of 5
by Florence - Posted on 09 August 2023
Thank you dr. j,Your caring and extra effort to make us comfortable is truly remarkable. Thank you your kindness and care for our 95 year old dad. Thank you for your dedicated service.
Visited June 2023
Review titled Central Medical Centre
Replied on 10 August 2023
Dear Florence, Thank you for taking the time to give us your feedback and we will pass on your comments to the doctor involved in the care of your dad. Many thanks Central Medical Centre
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Review titled Great, caring and responsive practice
Rated 5 stars out of 5
by Maria - Posted on 22 June 2023
In London it is often difficult to find a gp surgery that genuinely cares about you as a patient but I have had nothing but a positive experience at the central medical centre. The reception staff are always quick to respond to my queries and book me appointments. The practitioners I work with take their time with me and always make me feel like they genuinely care about my well being and do not rush through appointments. A wonderful service throughout
Visited June 2023
Review titled Central Medical Centre
Replied on 10 August 2023
Dear Maria, Thank you for your recent feedback and for your kind comments which we will share with our team. We are pleased to hear that you have had a positive experiences when contacting and visiting the practice and that you find everyone helpful and caring. Many thanks Central Medical Centre
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Review titled What a lovely nurse
Rated 4 stars out of 5
by Carly Connolly - Posted on 05 February 2023
I attended the practice on Saturday 4th Feb 2023 for an appointment with a nurse for a smear test. I was feeling a little nervous about my appointment but she was amazing at making me feel calm and at ease about the smear. She made sure I was completely ready before carrying it out and made sure I didn't have any questions or worries before she did anything. She knew I was a bit nervous and so took her time and explained everything to me and made sure I was comfortable throughout. A lovely lady, kind, compassionate and really put my mind at ease.
Visited February 2023
Review titled Central Medical Centre
Replied on 06 February 2023
Dear Carly Thank you for taking the time to give us your feedback following your recent appointment. We are pleased to hear that you were made to feel at ease and calm when attending for your smear test with one of our nursing team. We will share your kind comments with the member of the team who you saw. Many thanks Central Medical Centre
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Review titled Great support for disabilities and mental health.
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
The practice has been very supportive of my condition and provided me with the best help required. I have been with the practice for over 15 years. They have alway provided me with the best care and support.
Visited December 2022
Review titled Central Medical Centre
Replied on 06 February 2023
Dear Patient Thank you for taking the time to provide us with your feedback. We are pleased to hear that your experiences with the practice have been positive and that you have found the team to be supportive and we hope that you find any future encounters with the practice equally as positive. Best wishes Central Medical Centre
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 07 September 2022
Very caring and friendly doctor! Glad to join this surgery. Always reliable and very helpful. Many thanks
Visited September 2022
Review titled Central Medical Centre
Replied on 22 September 2022
Dear Patient Thank you for your recent review and we are pleased to hear that you have have had positive experiences found the team to be helpful. Best wishes Central Medical Centre
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Review titled Worse GP ever
Rated 1 star out of 5
by Sandra - Posted on 13 September 2022
My medication was out of stock so the Pharmacy emailed my GP prescribe an alternative. The email was ignored and I am now out of medication. This is not the only problem I’ve had! I needed to see a Dr, but was told to wait for a phone call before 12pm. I had to call them at 12.30 to be told the appointment was at 2.30pm….I finally got a call 4.55pm
Visited September 2022
Review titled Central Medical Centre
Replied on 06 February 2023
Dear Sandra We are sorry to hear of your experience when contacting the practice regarding your medication that was out of stock at the pharmacy. Unfortunately we are unable to identify you from the information you have provided and without your full details we are unable to look into the specifics of your case to establish what happened on this occasion. We do hope that since this episode took place that any future contacts that you may have had with the practice have been a more positive experience. Best wishes Central Medical Centre
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Review titled Amazing GP Clinic
Rated 5 stars out of 5
by Sam - Posted on 15 September 2022
The medical centre is incredibly welcoming, with my GP making me feel at ease and in safe hands. Very attentive and a credit to the NHS. Thank you.
Visited September 2022
Review titled Central Medical Centre
Replied on 22 September 2022
Dear Sam Thank you for taking the time to give us such positive feedback. We are pleased to hear that your experience was positive and that you found the practice to be welcoming and that the doctor made you feel at ease. Many thanks Central Medical Centre
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Review titled Good reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 16 August 2022
I’ve been a patient at this practise for my years now and it’s gone downhill a lot o the last few years in my opinion. You get to see a good Dr and build a good relationship then they vanish! Not sure why they leave but got a good idea. Dr they have now is excellent, she listens to what you have to say and you don’t feel rushed and made to feel a nuisance and I hope she stays at the surgery as she is excellent
Visited August 2022
Review titled Central Medical Centre
Replied on 16 August 2022
Dear Patient Thank you for posting your feedback. We are sorry to hear that you feel the practice has gone downhill during the Covid pandemic of the last few years. We, like all practices, have had to change our ways of working and adapt to the challenges presented by the pandemic whilst ensuring that we continue to deliver high quality services to our patients. We have had a stable team of doctors working at the practice for a number of years now. The only doctors who have moved on are our GP Registrars who are with the practice as part of their ongoing training and development for a fixed period of time. We are, however, pleased to hear that your recent experience with one of the doctors at the practice was a positive one and that you found them to be excellent, have good listening skills and that they did not make you feel rushed or a nuisance. We are also grateful for your feedback regarding our reception team and will be passing on your comments onto them. Thank you again for taking the time to post your comments. Central Medical Centre
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2022
Just wanted to recognise and thank the doctor for seeing me so quickly today and treating me with such dignity, she was very welcoming, positive and put me at ease. Everything a Dr should be. Again I cannot thank her enough and she is a real credit to the surgery in my opinion, especially having been a patient since 1997.
Visited August 2022
Review titled Central Medical Centre
Replied on 16 August 2022
Dear Patient Thank you for taking the time to give us your feedback following your recent visit to the practice. We are pleased to hear that you are satisfied with the service that you received and that you found the doctor welcoming and that they put you at ease. We will share your comments with our team. Many thanks Central Medical Centre