Caversham Group Practice - Ratings and reviews
Reviews
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Review titled Good care
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
I wish I could post the name of my GP! Whilst he has seen me only on one occasion I have had further interactions via online consultation. I am very grateful for the extra effort taken to provide personalised care to me. He has understood my long term concerns and made effort to follow up and provide reassurance based around these too.
Visited November 2023
Caversham Group Practice has not yet replied.
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Review titled exceptional response and understanding
Rated 5 stars out of 5
by Mohamed ali - Posted on 11 October 2023
Wanted to leave kind words for appreciation to the admin / reception team for the helpful letter they provided me I understand that things take a while to process but after understanding my situation the escalated it and got my letter all completed sooner than I expected thank you all :))
Visited October 2023
Caversham Group Practice has not yet replied.
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Review titled Usually great but let down today
Rated 3 stars out of 5
by Anonymous - Posted on 17 July 2023
I got in touch in the morning as I'm experiencing a really bad mental health crisis and needed an urgent appointment. The receptionist asked me silly questions and whether I really needed to see a doctor. Then she confirmed the correct phone number and said the doctors would call me back. No one called at all. Not really acceptable to be honest.
Visited July 2023
Caversham Group Practice has not yet replied.
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Review titled How nice it is to have a doctors that cares
Rated 5 stars out of 5
by Elizabeth Cooney - Posted on 25 January 2023
After years of putting up with a badly run GP, doctors and receptionist with bad attitudes, having to wait weeks for an appointment only to be told "we have 15min, so pick the most important and to make another appointment for the rest". I finally had enough, and moved to the Caversham Practice before Christmas and I couldn't be happier. The doctors actually care, don't make you feel like an inconvenience, make the time to see you, and follow up on treatment rather than handing out pills never spoken to again. The whole team go above and beyond to make sure you get the care you need. I couldn't be happier, amazing doctors, amazing service, a true credit to the NHS, especially in these challenging times. Thank you!
Visited January 2023
Caversham Group Practice has not yet replied.
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Review titled Terrible continuity of care
Rated 2 stars out of 5
by Anonymous - Posted on 26 January 2023
It is almost impossible to get an appointment at this practice, which means that if you want to see a particular doctor you have to be on the phone or online at precisely 10.30am and hope that they have a slot free. It makes continuity of care impossible – you can't build a rapport with a doctor and end up repeating a lot of context. It is very stressful and disappointing.
Visited January 2023
Caversham Group Practice has not yet replied.
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Review titled Terrible appointment system
Rated 3 stars out of 5
by Anonymous - Posted on 28 October 2022
I recently booked and was given an appointment for my toddler’s flu and polio vaccine. I was given the 11:50 am slot on October 28 and was told it would be for both vaccines. The day of the appointment comes and we had to wait 50 minutes to be seen (12:40pm), only to be told only the flu vaccine was booked and I had to re book for polio. The doctor basically called me a liar and didn’t even bother to look at the list of appointments for the day where she would have seen my son’s name. Right after I go to reception and they confirm I had the appointment booked for both polio and flu and it was the doctor’s mistake, so if we waited longer they would give my son the polio vaccine. Ultimately we had to wait another 40 minutes (1:20pm), almost two hours since we arrived to be seen a second time and my son could get the polio vaccine. When I complained the doctor unapologetically said it wasn’t her fault and that practically I should thank her for missing her lunch time to see us again. At reception they explained we were booked for two appointments (which was never mentioned to me) and so when we arrived they only registered for one and not the two appointment. It is unbelievable that everyone in the practice (both reception and doctor) wash their hands and say it’s not their fault, thus implying it’s the patient’s fault by making them wait almost two hours to be seen only the 5 minutes it takes to put on a vaccine. It is despicable the lack of consideration they have for parents and children, who cannot bare to stay sitting in a waiting room without eating and sleeping. Instead of apologising and passing us through immediately after the first mistake, we had to wait another 40 minutes to be seen again. This is not to mention the inefficient booking system this practice has. Why would they book 2 different appointments to see the same child, and why nobody wouldn’t even bother to mention it to the parent since booking the appointment is a sign of how badly managed this practice is and how little regard they have towards the patients they’re supposed to care for.
Visited October 2022
Caversham Group Practice has not yet replied.
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Review titled Terrific practice that I hate to leave
Rated 5 stars out of 5
by Born in the USA - Posted on 26 April 2022
I’m from the US and I was really worried about registering with a practice. I chose Caversham on the basis of reviews, and I’m not sorry I did. They are all just wonderful, caring, helpful, responsive people—and have a sense of humor to boot. I only wish I could keep going there but can’t since I’m moving out of the catchment area. I’d be more than willing to make the trip, though. Kudos to everyone on staff. Thank you for making our transition here easier.
Visited April 2022
Caversham Group Practice has not yet replied.