Caskgate Street Surgery - Ratings and reviews
Reviews
-
Review titled Unacceptable
Rated 1 star out of 5
by Michelle Yarham - Posted on 08 June 2023
I’m really sorry to have to write this review. My elderly mum has had serious pain in her back only to have a phone appointment with a nurse to be told it was nothing and given pain killers. Still in so much pain and unable to move properly missed an appoint to Wednesday by only 6 minutes was unable to see anyone. Still in a great deal of pain today. Is it so hard to get customer service right? Am elderly lady wi the a lot of difficulty in getting about. Usually you have to sit and wait when you have appointments even when you arrive before your appointment and always run a little over. Which we don’t mind. But come on people. Have a little respect.
Visited June 2023
Caskgate Street Surgery has not yet replied.
-
Review titled Prescription not issued
Rated 2 stars out of 5
by Anonymous - Posted on 13 April 2023
8 year old needed antibiotics and text sent to say issued prescription but no prescription was actually sent to stated chemist (not my nominated chemist either) Closed for bank holidays so had to wait 4 days to actually get the prescription, for a child! Nurse only swabbed out of pressure from myself, tried to tell me it was a habit child had developed but was actually a bacterial infection.
Visited April 2023
Caskgate Street Surgery has not yet replied.
-
Review titled Not great practice
Rated 2 stars out of 5
by Anonymous - Posted on 17 March 2023
I need sick note extension, i was 4 times and nothing! Every time gives me the wrong. . I want ask how long times i need more wait? and how many times after my job i need to go GP and ask same. monday again I need ring to gp! Because my sick note finished 7 march but today is 17 march! I'am angry.
Visited March 2023
Caskgate Street Surgery has not yet replied.
-
Review titled Excellent care at short notice
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
Late last Friday afternoon, 17th March, I notice fresh blood in my urine. I contacted 111 for advice and they told me to contact the surgery at kirton in Lindsey. I explained my problem to a friendly receptionist who then referred me to the doctor on duty. By now it was 5.45pm. After explaining my problem again she said she would prepare medication for me. Within 20 minutes I had received some antibiotics. Excellent friendly and efficient service. Well done.
Visited March 2023
Caskgate Street Surgery has not yet replied.
-
Review titled Can't praise Practice enough
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2022
It's a Monday morning very busy time after weekend and the surgery has been 10 out of 10 with response to a urgent medical problem well done
Visited June 2022
Caskgate Street Surgery has not yet replied.
-
Review titled Terrible
Rated 1 star out of 5
by Nigel - Posted on 14 May 2022
I found the doctors to be very rude and dismissive. Always had a problem with this practice and their snotty staff, unfortunately not much choice in Gtown so have to put up with it. I’d move surgery in a heartbeat though if it was possible.
Visited May 2022
Review titled Caskgate Street Surgery
Replied on 16 May 2022
Good morning Nigel Please contact the practice direct and we will be able to address your concerns. Pam Practice Manager
-
Review titled Good reliable surgery
Rated 5 stars out of 5
by Tilly - Posted on 18 May 2022
Whilst realising that surgeries are having a difficult time at the moment. My recent two contacts with the surgery have been great. The GP was very helpful and settled my worries. The annual review was conducted by the nurse very friendly, thorough and helpful . Well done everyone
Visited May 2022
Review titled Caskgate Street Surgery
Replied on 24 May 2022
Many thanks for your feedback. I will ensure your comments are passed to the whole of the practice team.