Carshalton Fields Surgery - Ratings and reviews
Reviews
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Review titled Supportive and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Doctor took her time to listen and discuss my concerns as well as give me opportunity to ask questions. I felt heard, not rushed and was given good empathy.
Visited January 2024
Carshalton Fields Surgery has not yet replied.
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Review titled Poor patient care and attention
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
I had an appointment at 2pm with the physician associate who prescribed me antibiotics for a chest infection and an inhaler/spacer to help with my shortness of breath, dizziness and wheeze. I was told my prescription needed to be signed off by the doctor and then would be sent to my nominated pharmacy to collect within a few hours. At 4pm I went to check and it hadn't yet reached the pharmacy. I called the GP surgery to check and was told it was still with the GP to sign off. I went back into the pharmacy at 5.45 and they still didn't have it. Another call to the GP, only to be told it was still on the desk and they were about to close for the day. So after being told I needed medication to help my breathing and chest, i did not receive it. Next day, I have called the surgery at 11.15 and it seems to be lost and unsigned. Almost 24 hours after seeing a physician, i do not have what I need to get better, and have been told, hopefully it will be sorted by 5pm tonight. I feel completely abandoned, ignored and as though patient care is an incredibly low priority at my surgery. I do not understand why sick patients are not seen by a GP anymore and how seeing a physician PA is anything but an inefficient waste of time when prescriptions cannot be signed off there and then. Instead they sit on the GP's desk and not with the patient. There is a distinct lack of communication too between patients/doctors and the pharmacy they sent requests too.
Visited December 2023
Carshalton Fields Surgery has not yet replied.
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Review titled Extremely caring practice
Rated 5 stars out of 5
by Miriam Eva Foad - Posted on 27 October 2023
I have always been treated kindly and with great professionalism. I have been with the practice for many years and the service always maintains good support and advice and prompt appointments.
Visited October 2023
Carshalton Fields Surgery has not yet replied.
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Review titled Telephone appointment
Rated 5 stars out of 5
by John de Freitas - Posted on 11 September 2023
I was a little sceptical when it was announced that telephone appointments were going to be used.I have had 4 fairly recently and it was the last one that convinced me that they indeed serve as a useful tool for the GP, and for me. They have all been within the given appointment time ,feel a lot more relaxed,and I don’t have to sit in a waiting room with others, so a win win situation,however it’s not the answer for every ailment and will never cover all appointment requests, it suits follow ups and lesser urgent symptoms.
Visited August 2023
Carshalton Fields Surgery has not yet replied.
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Review titled Quick and helpful response
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2023
I recently needed some urgent advice and medication. I was able to request this online and got a response over a bank holiday weekend. I was then phoned by the doctor who was able to prescribe what I needed there & then.
Visited August 2023
Carshalton Fields Surgery has not yet replied.
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Review titled Speedy face to face appointment
Rated 4 stars out of 5
by Anonymous - Posted on 12 August 2023
Phoned 111 on Sunday pm was advised I would receive a phone call from my GP on Monday. I did about 8.30am asking me to attend a face to face consultation at 11.00. I wS not expecting such prompt service. Excellent.
Visited August 2023
Carshalton Fields Surgery has not yet replied.
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Review titled Great practice and nice smile
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2023
Friendly, reassured me that my child will get better and nothing to worry about. She examined him well. Prescribed correct medication.
Visited July 2023
Carshalton Fields Surgery has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
When I contact them they always get back to me usually within 24 hours. I can always get an appointment. Everyone at the practice is helpful. They listen and always get an appointment at the hospital with a specialist when required. I cannot fault them at all.
Visited July 2023
Carshalton Fields Surgery has not yet replied.
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Review titled 7 months passed, they have not done our GP registration yet
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
As we have moved from Ealing to Sutton in last year, we have visited the Carshalton Fields Surgery to change our GP in Nov 2022. The lady has kindly accepted our application forms. After 2 months, we received an email from Carshalton Fields Surgery asking us to sign the gms1. We signed them and returned immediately. We visited them in April 2023 trying to find out if there was any progress. The lady in reception kindly told us, we have to sign the gms1 form again. We filled the forms and signed them again at the reception. Now, It's the end of June 2023. We still haven't heard any news yet. Just unable to believe that they have spent 7 months, but still unable to complete our GP registrations. As we have not been able to cope with their slow work and the further delays after 7 months, we have decided to withdraw our application and change our GP to somewhere else.
Visited June 2023
Carshalton Fields Surgery has not yet replied.
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Review titled Best GP practice!!
Rated 5 stars out of 5
by Matilda Adams - Posted on 24 May 2023
This is by far the best GP practice I have been too. The staff on the phone are so lovely, helpful and understanding. It is so quick and easy to get an appointment through the online request system, I have never waited more than one week! The Drs are amazing, I always feel listened to and understood, thank you so much :)
Visited May 2023
Review titled Carshalton Fields Surgery
Replied on 30 May 2023
Dear Miss Adams, Thank you for taking the time to leave a review. Our team is delighted to receive such positive feedback.