Carn to Coast Health Centres - Trevithick Surgery - Ratings and reviews
Reviews
-
Review titled Terrible practice avoid carn to coast
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
Everything has to be done online via the klinic forms. Half the time the web page is down and you can never get through by phone, just says it's reached its maximum que limit and cuts you off. After waiting a few days for the web page to be working, it was a couple more days after that I got a phone consultation booked for over 5 weeks time. During this time new health issues surfaced and I had to go to hospital. The hospital wrote a letter to the GP outlining the urgent actions to be taken. I did another klinic form as requested ontop of this and have been told I still need to wait for the phone consultation which is now in few weeks time. I have again been in hospital who have written again to the GP and said it is unacceptable to have a telephone consultation In a few weeks. Shockingly bad GP. Myself and immediate and extended family are all now registering with a different GP.
Visited May 2023
Review titled Carn to Coast Health Centres - Trevithick Surgery
Replied on 25 September 2023
Dear patient, We were sorry to hear of your dissatisfaction with our service. Our patient advice and liaison service ( c2c.pals@nhs.net ) is available to listen to any queries or concerns from patients and investigate any complaints. We would urge any patients experiencing difficulties to contact us in the first instance so that we may do our best to resolve them. Yours sincerely, PALS Team Carn to Coast Health Centres
-
Review titled Staff are good, when you finally get to see or speak to them
Rated 3 stars out of 5
by Lost the will to live - Posted on 19 October 2022
Like many this GP surgery’s approach is don’t talk to us, go on line, email etc and we might be able to do something. I’d quite happily book online but there aren’t appointments available. The klinik system the nhs has dragged from the dark ages is poor, you get an appointment in a months time if you’re lucky, but if you can’t make it tough, you can cancel it but you can’t rearrange it. GP services are woefully inadequate across Cornwall. When you do see someone they are very good, but the system needs to change.
Visited October 2022
Review titled Carn to Coast Health Centres - Trevithick Surgery
Replied on 17 November 2022
Dear ‘Lost the will to live’, Thank you for your feedback. We are sorry that you are not happy with our Klinik system. Because surgeries are under such pressure of demand and are so limited in terms of available doctors and nurses whom they can recruit to meet that demand, we need to ensure that we have ways for our GP’s to triage (i.e. review the clinical urgency of) appointment requests rather than simply offering all slots on a first come first served basis in which those in most urgent need may be last in the queue. Klinik (see https://klinikhealthcaresolutions.com/ ) is in fact a very modern system designed to support GP’s in conducting this triage process and it is for that reason that it has been adopted by most surgeries in our area. We acknowledge that this means that those whose needs are not quite so urgent may blame the ‘system’ for the fact that they are given lower priority in terms of when they can be booked for an appointment but, while pressures remain as they are, our emphasis has to be on safety. It is not our intention to discourage patients from talking to us if they need to or if they have problems accessing I.T. . We answer hundreds of patient telephone calls on every working day. However, we can only physically accommodate so many staff to answer calls and therefore we offer internet access both as a convenient means of access for patients with I.T. access and as a way to reduce pressure on lines for those who do not. I hope you find these explanations helpful. Stephen Holby Managing Partner Carn to Coast Health Centres