Cambridge Avenue Medical Centre - Ratings and reviews
Reviews
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Review titled 1st class attention
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2024
I contacted the practice via the Internet form. They phoned me back the next morning and gave me a face to face appointment that morning. The GP I saw could not have been more attentive. Excellent. Could not praise more highly.
Visited February 2024
Cambridge Avenue Medical Centre has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Cheryl Pearce - Posted on 12 February 2024
Never any appointmentsneben when logged on system at 7am. When Docor rang with concerns about my daughter's enlarged spleen even she couldn't make an appointment with herself. So told to triage online. Was told to see GP following week but can't.get in for 3.weeks. this is for a ,13 year old who the doctor requested to see. Mother in law who is 98 was referred for a memory test in August, in January I chased it up to be told it had been rejected but noone told us. I was waiting.for.a.heamotology appointment and was told by.the nurse it was done. It was but had been rejected by the hospital and nurse.had.nit read that. Was given an appointment with a locum doctor who did me a prescription but printed it upside down and back to front,.oh and didn't sign it. The place is a joke. I feel sorry for the receptionists not sure there will be any clientsmleft at this rate.
Visited February 2024
Cambridge Avenue Medical Centre has not yet replied.
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Review titled Rubbish service
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
I have five days to register my father’s death. We are on day 5 and the drs still haven’t sent the death certificate to the registry office. Every time anyone phones to chance they are on hold for an average of 45 minutes. In an already stressful time they are absolutely no help. They keep saying it is with the dr now - just to appease. I would not be recommending. If they don’t care about how they are treating people who are already stressed and upset then they are not adhering to their code of practice.
Visited December 2023
Cambridge Avenue Medical Centre has not yet replied.
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2023
All I needed was some antibiotics for a chest infection which i get once or twice a year. The doctor said last year don't let it go past 2 weeks or I could get pneumonia. Guess what no appointments for a week which makes it 3 weeks. Christmas weekend coming up so closed for 4 days. Not good.
Visited December 2023
Cambridge Avenue Medical Centre has not yet replied.
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Review titled Impossible to get a GP appointment
by Bottesford23 - Posted on 11 September 2023
My GP surgery opens at 8am I have rung continuously since the lines open when I finally get through there is no appointments for today or the rest of the week. I require a repeat prescription because my pain relief has run out and I would like it reviewed so I can have something which makes me less drowsy. This can’t be completed because I would have to see a doctor and there isn’t a doctor free. Surely why waste a doctors appointment on something that could just be reviewed. This is a reoccurring theme with the GP practice how can there be no appointments left just over an hour after opening and how can you even get one when it’s engaged for an hour and when you do get through they are all gone. Surely there could be a better system for reviews. I don't believe the current system just isn’t working. I have been with this surgery since I was 5 years old and over the last 10 years I feel it has turned into a shamble.
Visited September 2023
Provided by Care opinion
Cambridge Avenue Medical Centre has not yet replied.
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Review titled Used to be fabulous
Rated 1 star out of 5
by Tara - Posted on 23 August 2023
Having recently been discharged from hospital, tried to get appointment with gp, only to be told the next one is in 3weeks!!!! I don't understand what is going on at this surgery post covid. It used to be the best in scunthorpe now all I hear are negative comments. What was the point of doing the extension when there clearly isn't enough doctors to cover the amount of patients it has. All the care seems to have disappeared. So sad. Hospital letters say contact your gp but when you finally do get through, there are no appointments. I do feel patients are suffering as a result, I know my family are.
Visited August 2023
Cambridge Avenue Medical Centre has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2023
Rarely have my bloods taken at the practice but on the occasions when I have the level of skill is extremely poor, resulting in numerous attempts, leaving the whole of the back of my hand black with bruising. I never experience this anywhere else. Also, when the results show up on your records they are marked ‘Patient Informed’ when that has not been the case. Unless it’s a routine enquiry eg book an appointment receptionists are unhelpful and appear out of their depth. This used to be an excellent practice but is now a shadow of what it once was. I’d advise anyone who needs anything other than routine healthcare to avoid.
Visited July 2023
Cambridge Avenue Medical Centre has not yet replied.
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Review titled Great assistance when required
Rated 4 stars out of 5
by A.Merrett - Posted on 08 December 2022
Luckily I have had few occasions to go to the surgery apart from routine blood tests. However, in the last two weeks I had an infection resulting in pain and hard lumps in my chin. I went to reception, was greeted in a friendly and very helpful manner resulting in a same day appointment with a Nurse Practitioner with subsequent antibiotics prescribed. On completion of the dose, the condition had reduced but the lumps although reduced were still worrying. I returned again to reception ,again very understanding and was able to let me see a GP that morning. The doctor was very professional ,prescribed further treatment and reassured me the lumps would clear and were not a serious worry, this was very appreciated. The people involved were at all times a credit to the Practice and in the current climate re health access, treated me very well indeed.
Visited December 2022
Review titled Cambridge Avenue Medical Centre
Replied on 12 December 2022
Thank you for your positive feedback, I am pleased that you have been reassured and your visit to the surgery was a positive experience. I will ensure that your feedback is circulated to all our staff.
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Review titled Very happy with service provided
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2022
I have had to use the practice several times over the last few months and have always found everyone to be polite, helpful and efficient. I have seen GP, Physio, Practice Nurse who, alongside the receptionist, have been very helpful and sorted my problem with ease. I have also used the online Klinik service which is excellent and so convinient, I always receive a prompt reply and it is so much easier than trying to get through on the phone.
Visited October 2022
Review titled Cambridge Avenue Medical Centre
Replied on 12 December 2022
Thank you for your positive feedback. It is good to know that you have found the Klinik service excellent and convenient, and that we have sorted out your problem. I will ensure that your review is circulated to all our staff.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2022
Almost impossible to get through on the phone/get an appointment. Huge queue at reception because of this. Receptionist and nurses taking blood not wearing masks. Not a safe environment for the elderly or vulnerable.
Visited July 2022
Review titled Cambridge Avenue Medical Centre
Replied on 12 July 2022
Dear Patient, Thank you for your feedback, we are sorry you are dissatisfied with the service you have received. You can request an appointment through the practice website at https://www.cambridgeavenuemedicalcentre.nhs.uk/ by clicking on the Contact us online 'Start Here' button on the Home Page. You will also see up to date guidance on the Home Page on face coverings. Should you wish to discuss this further, please contact the practice and ask to speak to a member of the management team. Kind Regards Cambridge Avenue Medical Centre.