Burney Street Pms - Ratings and reviews
Reviews
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Review titled Absolutely shocking
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
Impossible to book an appointment. New form is long and idiotic. I always go private anyway but this is just a routine check and it’s impossible to book without having to answer a series of questions clearly designed by inept, ignorant managers to make you go away and not booking an appointment . Avoid and pay for a proper doctor in Harley Street.
Visited March 2024
Burney Street Pms has not yet replied.
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Review titled Empty surgery but no appointments
Rated 2 stars out of 5
by Henry Page - Posted on 14 March 2024
I went into the surgery this morning to complain about a friend of mine who had sort help there with a very sore throat, possibly tonsillitis. He had registered for a triage phone call but had not yet been contacted. Given the pain he was experiencing I suggested he went straight down to the practice to make an appointment. They refused telling him wait for the triage appointment then you can come to an appointment. All this for a sore throat? I have just had a serious operation and incapacitated but nevertheless I went to down to Burney St Practice with him to ask why they couldn't just make an appointment. I didn't shout I wasn't rude but I was exasperated and having to get out of a bed that specialist had told me I had to stay in simply to come down there to tell them they should be doing their job. That got me nowhere. Two medically untrained people trying to tell me that he would be triaged ... eventually. While I was there a nurse came out of one of the rooms and called out a name but there was nobody in the waiting room at all there is not one patient in the building. Isn't it right that we should ask ourselves how much we are paying for a resource like that which can be empty at 8 o'clock in the morning when the pharmacy down the road that my friend has gone to is full of patience asking to be seen about ailments that they have got. This is what you get under a Tory government. Useless public services mainly privatised to group practice conglomerates in order to maximize profits and minimise effort. Natalie disgraceful ... don't use them.
Visited March 2024
Burney Street Pms has not yet replied.
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Review titled Normally had no problems
Rated 5 stars out of 5
by Deborah Arif - Posted on 08 June 2023
I tried booking online this morning by econsul it read it wasn’t accepting online requests. My partner has been unwell since Tues he fainted he has diabetes & been feeling dizzy. I telephoned Burney st the recording said I was 9th in line after 1hr 56 mins I was no 1 in line it then got to 2hrs & then it just went to an engaged tone. I have never experienced this before. I called back chose a different option that was a nurse or specialist I was 11th in line. I gave up & am now waiting for the diabetic clinic to return my call All the staff are so kind & caring I just don’t get why the telephone system is so hard to get through.
Visited June 2023
Burney Street Pms has not yet replied.
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Review titled This is a great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
These are difficult times but the Burney Street Practice are doing a really good job. They have given my elderly mother great care and advice. She is seen promptly by the Dr and given that extra time to explain all her worries and questions, that sadly she needs these days. I use the EConsult system and I have found that when I do so I receive a response pretty quickly and if needs be am seen in person by the Dr. I have found the staff to be patient and kind.
Visited March 2023
Review titled Burney Street Pms
Replied on 13 March 2023
Dear patient Thank you so much for your kind review, I have shared this with the team. We always promote that eConsult is the quickest way to get your message to a clinician, thank you for confirming this. I wish you and your Mother well Kind regards Tracy Crossfield Practice Manager
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Review titled It’s not our fault.
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
When you finally get through to someone they are confrontational, not interested what is best for patient,they say we have done what we are required to and get stroppy if you say this has not resolved the situation they say will pass on to the appropriate person that’s it you never hear anymore .
Visited March 2023
Review titled Burney Street Pms
Replied on 13 March 2023
Dear Patient Thank you for your review. I am sorry to hear that you have had this experience and I would like to investigate this for you, to do this I would need your details as you left an anonymous review. Please can you make contact with me via email, as below, if you would like me to do this. Kind regards Tracy Crossfield Practice Manager tracy.crossfield@nhs.net
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Review titled Good Receptionist
Rated 4 stars out of 5
by Deborah Newson - Posted on 06 January 2023
Visited the surgery today and was happy to receive a friendly and helpful service from the receptionist, who was lovely. All they need now, is to give telephone appointments with an actual time-slot, and it will be back to pre-covid standards.
Visited January 2023
Review titled Burney Street Pms
Replied on 10 March 2023
Thank you so much for taking the time to leave such a complimentary review. I will share this with the reception team who I know will be thrilled with your comment. Unfortunately the reason we do not give patients an actual time-slot for their telephone consultation is because it is very hard to judge how long each call will take, some consultations will take significantly longer than others depending upon medical need, this would then mean that patients were waiting by their telephones at a particular time and our clinician would be unable to call at that time. I am however pleased that you are happy with the service generally. Best wishes Tracy Crossfield Practice Manager
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Review titled I would put 0 stars if it were possible.
Rated 1 star out of 5
by Anonymous - Posted on 23 September 2022
The reason why this place is bad is because when you have a problem and you ring up to see a doctor they refer you to the website which doesnt work and is almost always down so you have no other recourse. I have kept telling the receptionist that my elderly 69 year old mother needs to see a doctor but they keep insisting on the website that doesnt work... I took her to the Emergency department at the hospital instead
Visited September 2022
Burney Street Pms has not yet replied.
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Review titled Absolutely horrendous service with awful reception
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2022
I’m sorry, this surgery is absolutely impossible. The receptionists are unbelievably rude and need training. They could not care less about the needs of patients. The doctors don’t call you back or follow up adequately or provide right support. Nurses are hostile and couldn’t care less. I would not recommend my hamster to this place. Absolutely no words to describe how poor it is. Don’t sign up
Visited July 2022
Burney Street Pms has not yet replied.